1. Control is a process to ensure that organizational behavior is consistent with organizational plan. × 2. Field control focuses on the input factors of the organization. × 3. Taylor is called the father of scientific management. √ 4. Benchmarking management can only be applied to productive enterprises. X5. Communication is a process in which two or more people exchange information and understand it. √ 6. Single-purpose plan is to provide solutions to the daily problems encountered by the organization. 7. When a person sends a new document from a government agency to the audience, he is also communicating. × 8. The story of the suspected neighbor stealing an axe reflects the influence of psychological factors on the recipient's acceptance effect. √ 9. Communication noise exists in every link of communication. √ 10. In daily communication, the influence of nonverbal communication sometimes even exceeds that of verbal communication. √ 1 1. There are only downward and upward communication channels in the organization. × 12. The contemporary concept of motivation is based on the hypothesis of "economic man". × 13. Maslow's five-level needs include: physiological needs, safety needs, subordinate needs, emotional needs and self-realization needs. × 14. In order to achieve a fair state, people may reduce their investment. √ 15. Reinforcement theory divides reinforcement behavior into positive reinforcement and negative reinforcement. X16. Expectation theory holds that the motivation of an activity depends on the total expected value of the result he can get multiplied by the expected probability that he thinks it will be realized. √ 17. Incentive effect can also be achieved through work design. √ 18. Different leadership styles should be adopted for subordinates with different maturity. √ 19. The research results of Federer model show that, among the two leadership styles, relationship-oriented leadership is more suitable for working in very favorable and unfavorable situations; Task-oriented leadership style is more suitable for working under moderately favorable circumstances. × 20. In the management grid theory, the guiding behavior characteristics of leaders are divided into two directions: "caring for quality" and "caring for people". × 2 1. The types of training and development within an enterprise usually include on-the-job training and off-job training. × 22. Performance appraisal is a supplement to recruitment, employment, training and development, and it is also another important technology to develop an effective workforce. √ 23. The growth strategy is that the institution hopes to maintain the existing scale or slow down the growth rate. × 24. Transnational operation strategy tries to combine the advantages of globalization with local conditions. √ 25. Incentive compensation links employees' basic salary or part of their salary with their work performance, effectively encouraging actions linked to behaviors advocated by the company's strategic objectives. √ 26. Welfare is an important form of salary. √ 27.360-degree performance evaluation means that the superior, subordinate and customer of the appraisee, as evaluators, make an all-round evaluation of the appraisee, and then achieve the purpose of changing behavior and improving performance through feedback procedures. × 28. Job-hopping is also job rotation. There is no difference between the two, both are internal post adjustments. × 29. Written test is a tool that can be used for personnel selection. √ 30. Management span refers to the number of employees reporting to the same boss. √ 3 1. Environmental analysis includes studying the strengths, weaknesses, opportunities and threats that affect the organization, that is, SWOT analysis. √ 32. Thin dog business can bring more growth opportunities to enterprises than problem business. × 33. The differentiation strategy can be realized through advertisements, featured products, value-added services and new technologies. √ 34. The functional structure makes use of job specialization, which can improve management efficiency. √ 35. The form of business division is more suitable for diversified enterprises. 36. Intuition is also an available decision-making method. √ 37. In the management activities of the whole organization, decision-making is the core of planning and the basis of management. √ 38. Applying the cost leadership strategy needs to distinguish our products or services from other companies in the industry. × 39. In order to preserve technology and information, the organization cannot cooperate with other companies, otherwise it will lose its competitive advantage. × 40. In the process of strategy implementation, the influence of leaders began to weaken gradually. √ 4 1. In order to achieve the goal, the function of human resources department is to recruit, select, train, transfer, promote and dismiss employees. × 42. The difference between procedural decision-making and non-procedural decision-making lies in their different formulation time. × 43. The strategy of transnational operation is to spread standardized products and services to markets all over the world, and concentrate production and operation activities in more favorable countries, thus forming an experience curve and economies of scale to obtain high profits. × 44. The analysis premise of Boston Matrix is that according to the absolute market share and business growth rate of an enterprise, it can decide what strategy to adopt for a specific business in its business portfolio. × 45. Taurus business and star business are two kinds of businesses that are quite beneficial to enterprises. 46. Substitutes and potential entrants, suppliers, buyers and governments constitute five important industrial competitive forces. × 47. Cost-leading strategy refers to the strategy that enterprises can become the industry cost leader by strengthening cost control internally and minimizing costs in R&D, production, sales, service, advertising and other fields. √ 48. Focus concentration strategy means that enterprises focus on specific target markets and provide special products and services for specific regions or specific buyer groups. √ 49. The situations faced by decision-making are divided into: certainty, risk, uncertainty and fuzziness. √