Customer reception mainly refers to receiving customers in stores. In order to leave a good service experience for customers, stores should establish a set of reception procedures and ceremonies for customers' visits.

When bringing new people, let them be familiar with this process, which can not only better understand the concept of serving customers, but also integrate into the collective of stores more quickly through this sense of ceremony and process.

Second, the business circle runs.

1. When newcomers run, it is recommended that the store manager personally accompany them, even if they don't accompany them all the time, they should personally accompany them for at least 3-4 runs, so as to build their confidence and learn more professional running skills.

Choose a business circle, and determine and arrange new people to run according to the area covered by the store's manpower and ability;

2. In the process of running the market, you need to master the market and basic information of the real estate in the business circle, including the rental price, the number of buildings and the orientation. , and the surrounding supporting information, including food, clothing, housing and transportation;

3. Provide tools for newcomers to learn and draw the distribution map of real estate in business circle;

Third, assess customer needs.

The clients of real estate agents are not only buyers, but also sellers. They train new people to sort out their needs, sort out some communication skills with buyers and sellers respectively, and take stock of all aspects of needs.

Fourth, manage new real estate agents.

Newcomers in real estate agency can enter the information of housing, the information of customers, the quantity and transaction volume, all of which can be displayed with digital information, which is convenient for management. Real estate agency management software is easy to master OA office management, all data are summarized and displayed in categories, and brokers' personal performance is ranked, which facilitates supervision and improves office efficiency while encouraging new people.

Fifth, let the newcomers practice more.

Sales is a training course, not a lecture course. Process and presentation skills are well prepared. I don't remember it always being an armchair strategist. After practicing a skill, you play the customer, practice with new people, and create various scenes.

Sixth, look at training.

In addition to display skills, when training new real estate agents, they can be displayed by the elderly, so that new people can learn in actual combat, from the information of houses and owners, community facilities, display routes, sales records of communities, display time, display routes, and display housing "routines". The purpose is to make a deal.

Seven, the hostel information acquisition.

Information collection is the basic work for newcomers to accumulate customers. The store manager needs to combine his own experience and teach some efficient methods, so that the broker can receive the intended customers as soon as possible, get through the contact between the housing and customers, and embark on the right track of housing sales.