Effective feedback: not only say "well done" and "what should you do". To make feedback valuable, the challenge is to provide constructive rather than punitive feedback, and the feedback should be specific, timely and balanced. In this regard, the author summarizes a set of skills, which are not only simple to operate, but also easy to be accepted by employees.
Communication and interaction skills: Leadership is actually an interaction. Let the other person feel understood, respected and inspired, which is an emotional need of people besides completing cold work. The author summarizes a set of basic communication principles to meet this demand, including respect, empathy, participation, sharing and support.