1.65438+ Good morning! ) "and other polite expressions.

1.2. Guidance: When guiding the guests, the security personnel should use: "Sir/Miss, please come this way, please be careful, please come in and sit down."

1.3. Waiting: After completing their own work procedures, security personnel should use "Sir/Madam, please wait a moment" when the staff of the next procedure does not appear. Xx will be right with you. ""sir/madam, please wait in the rest area at the entrance for a while. Xx will be right with you. "

1.4. Service: Security personnel should use:

"hello! Thank you for waiting. What can we do? " . Security personnel should use "OK, I see, please rest assured" after confirming the service content of the owner. After the service, use "Teacher X (manager, director). Do you think this is ok? "

"Teacher (manager, director), your things have been put away. Do you need any help? "

1.5. Complaint: When the owner puts forward opinions or suggestions, he should accept them with humility, and at the same time use: "I am very sorry, thank you for your valuable opinions, and I will immediately reflect them to my superiors."

Q&A language specification

2. 1. Damengang

2. 1. 1. Hello, who are you looking for?

2. 1.2. Please show me your ID card.

2. 1.3. Please register at the entrance.

2. 1.4. Thank you. Please take care of your certificate.

2. 1.5. Please park your car at ×× position.

2. 1.6. Sorry, no parking in the fire escape. Would you please park your car in the parking space?

2. 1.7. Hello! Please open the car door, I want to check it routinely.

2. 1.8. Thank you for your cooperation.

2. 1.9. Would you please register your friends? (Vehicle attendant)

2.2. Inlet column

2.2. 1. This way, please.

2.2.2. Please register at the service desk.

2.2.3. Hello! Your bag needs a routine security check first. Thank you for your cooperation.

2.2.4. Hello! Please go to the security machine to check your bags routinely; Thank you for your cooperation!

2.2.5. Please wait in the rest area at the entrance for a while. Xxx will come right away.

2.2.6. Excuse me, who are you looking for?

2.2.7. Please sit down!

2.2.8. Please fill in the ×× registration form according to the regulations of the Center.

2.2.9. Please wait a moment, and it will be ready for you soon!

2.2. 10. Sorry, the person you are looking for is not in. Would you please come back another day (or contact other staff)?

2.2. 1 1. Sorry, this matter is handled by XXX department, and I will contact you.

2.2. 12. Sorry, this matter is not in conformity with the regulations, please understand.

2.2. 13. You're welcome, it's our duty.

2.2. 14. If you have any questions, please feel free to ask.

2.3.8 Lougang

2.3. 1. Hello, please show me your ID.

2.3.2 Please register.

2.3.3. Please show me the production area access approval form.

2.3.4. Please show me the registration form.

2.3.5. Please open the package. I need to check these items.

2.3.6. Sorry, according to the regulations, you can't enter Building 8.

see you again

2.4. Production workshop

2.4. 1. Hello, please show me your ID.

2.4.2 Please register.

2.4.3. Please check through the security door.

2.4.4. Please take out your metal objects and walk into the security door.

2.4.5. Please take out the items that cause the alarm of the safety door.

2.4.6. Please pack your luggage.

2.4.7. Thanks for your cooperation. Please pack your things.

2.4.8. Please enter in turn.

2.4.9. Can you put things you don't need to bring in in the cupboard?

2.4. 10. Please show me the carry-on registration form.

2.4. 1 1. Please show me the production area access approval form.

2.4. 12. Please open the package. I need to check these items.

2.4. 13. Sorry, according to the regulations, you can't enter the production area.

2.4. 14 goodbye.