You can complain to the Municipal Transportation Bureau, or you can complain to the agency's business outlets by letter or telephone; If you are not satisfied with the results of handling complaints by outlets, you can complain to their superior management departments; If the problem is not solved reasonably, you can complain to the local regulatory authorities again in writing.

Extended data

Arbitrary charges generally belong to civil tort and need to bear civil liability, mainly to compensate economic losses. If it involves casualties, it is a criminal violation, and it will bear criminal responsibility, and may be sentenced to public surveillance, criminal detention or fixed-term imprisonment.

What are the penalties for personal arbitrary charges?

Provisions on handling arbitrary charges

Article 5 The persons who are directly responsible for one of the acts listed in Article 3 and the responsible leaders (hereinafter referred to as responsible persons) shall be ordered to make corrections within a time limit; If no correction is made within the time limit, administrative sanctions shall be imposed according to the facts and circumstances of each case in accordance with the following provisions:

(1) If the illegal income is less than 654.38+10,000 yuan, administrative warning or demerit will be given; if the circumstances are minor, criticism and education can be conducted without punishment;

(two) the illegal income of 6.5438 million yuan but less than 300 thousand yuan, given administrative demerit to demotion;

(three) the illegal income of more than 300 thousand yuan, given administrative dismissal; If the circumstances are particularly serious, administrative dismissal shall be given.

If the responsible person mentioned in the preceding paragraph is given administrative demotion or above, it is suggested that the relevant discipline inspection department give corresponding disciplinary action; If the case constitutes a crime, it shall be handed over to judicial organs for handling.

Performance of arbitrary charges

1. Compulsory or disguised compulsory membership and collection of membership fees;

2. Only the membership fee is charged without providing services, or the basic services included in the membership fee are repeatedly charged;

3. Use branches (representatives) to collect membership fees;

4. Attract members by means of "fee rebate" and collect membership fees;

5 illegal charges by taking advantage of statutory duties or matters entrusted or authorized by administrative organs;

6. Charge fees for activities that meet the standards through appraisal, especially by celebrating the anniversary of the founding of the Party100th;

7. Identify illegal charges through professional qualifications;

8 compulsory member units to participate in various meetings, training, examinations, exhibitions, appraisal and selection, study abroad and other charging activities;

10. Collect management fees and sponsorship fees in the name of establishing branches and representative offices;

1 1. collect fees from members in the name of serving as directors, executive directors and responsible persons;

12. failing to formulate or revise the membership fee standard according to the prescribed procedures;

13. Failing to formulate or revise the charging standards for compulsory service charging items according to the prescribed procedures;

14. The charging standards for the business and service charging items with market-adjusted prices are unreasonable;

15. Other enterprises and the masses reacted strongly to the arbitrary charges.