1, organize gfd and go to work with light makeup;

2. Understand the order of the day;

3. Keep the welcome area clean;

4. Arrive at the designated location 5 minutes in advance;

5, when the guests come, take the initiative to ask whether the positioning;

6. When leading the guests into the restaurant, communicate with the front desk attendant;

7. When leading the guests, walk in front of the right side of the guests, about 1 meter away;

8. When the guests left the restaurant, the usher took the initiative to see them off and politely said goodbye to the guests.

I. Job responsibilities and importance

A job responsibilities: stand on both sides of the restaurant gate to welcome guests into the store, behave dignified and smile. When you see guests entering the store, you should greet them warmly, guide them with polite words such as "welcome" and "hello", and help arrange seats. Familiar with our products and services, so as to answer questions from guests at any time. When guests leave the store, they should send them off with the same enthusiasm, and use polite expressions such as "Thank you for coming" and "Welcome to visit next time".

B. importance: welcoming guests is the facade of the company and the window of its image. Its gfd courtesy quality and service level will leave a first impression on the guests and have a very important impact on the image, service, sales and profit of the whole restaurant. The work of welcoming guests can influence and adjust the atmosphere of the whole restaurant.

Second, the welcome post requirements:

A, when standing, hold your head high, hands crossed in front. When walking, your feet should move forward, your steps should be even, your speed should be fast, and your arms should swing naturally. When guiding posture, your arms should be straight, your fingers should be naturally close together, your palms should be up, and your voice should be kind, gentle and moderate.

Smile service and polite language

1) Smiling service is the most basic cup and standard in service attitude, and it is an important external expression of good service attitude.

2) Smile service is actually to make hotel employees have high manners and keep good working mood in a quiet state at all times.

3) Smiling service is not only the content of professional ethics of hotel employees in the process of providing services to guests, but also the deep feelings and emotions of hotel employees for their careers.

4) Smiling gives people a feeling of kindness, kindness, courtesy and enthusiasm, and proper honorifics will make people feel relieved. Politeness is the minimum requirement of civilized behavior, and it is the code of conduct for people to show mutual respect and friendship in communication and contact. Polite expressions include: hello, welcome, sorry to interrupt, really sorry, please, thank you, please forgive me, you're welcome, welcome to visit next time.

C, remember the old customers:

For customers who often come to the store, it is necessary to know the guest's surname so as to address them, remember their looks, remember the hobbies and special requirements of old customers, and become friends with old customers, which can bring new customers to the restaurant, prevent customers from losing, and easily reduce complaints.

D, assist and supplement the work of the waiter.

While doing a good job, the doorman should also help the waiter to take orders, collect tables and deliver meals (there are two ushers at the door).