Beauty salon management system-people-oriented, system first, easy to manage, happy and profitable "no rules, no Fiona Fang", as big as a country, as small as a beauty salon, must have a set of perfect rules and management system to ensure the normal operation of subordinate branches. Institutionalization is the only way for the long-term development of beauty salons. Without a well-documented and rule-based system, the development of enterprises will inevitably become fragmented and cohesive. I. Posts and Responsibilities The staffing and job responsibilities of beauty salons are easy to learn but difficult to do. However, the implementation of institutionalized post management is an indispensable condition for beauty salons to become stronger and bigger, so it is necessary for us to understand and understand. The following is the post setting and responsibility standard setting of a medium-sized ecological aesthetics museum in Jiao Yan, Qin Tian. Operators can use it flexibly according to their own scale. Dean's responsibilities: the dean is the core figure of the whole franchise store, and his main responsibilities are the operation and management of the whole beauty salon and the guidance, supervision and inspection of all work. Specific responsibilities include: 1. Explain the management concept and service consciousness of beauty salons, cultivate the professional quality of shop assistants, and rationally use all kinds of talents. 2. Analyze customers' opinions, explain service objectives and standards, work out methods to improve services with colleagues, set an example and fulfill service commitments. 3. Regularly understand the tourist expansion and market competition, analyze the situation and put forward countermeasures. 4. Establish a fair, reasonable and effective reward and punishment system, coordinate the relationship between shop assistants and maintain good discipline. 5. Supervise the daily work to ensure the normal operation and quality service of all aspects of the beauty salon. 6. Choose high-quality products to serve customers, so as to ensure good product effect, stable quality and value for money. 7. Train employees regularly to improve service quality. 8, according to the market situation, formulate a reasonable price; And clearly mark the price (including nursing items and products) to establish a good reputation. 9. Regularly assess the performance of beauty salon managers and store managers, and form assessment materials. Responsibilities of store manager and agent store manager: 1. Strict internal management, implementation of various rules and regulations, strict management procedures for cash, products, equipment and appliances, and regular inspection to ensure no mistakes; 2, pay special attention to the management of beauticians, strict standards for beauticians, serious work discipline, work plan, reasonable and clear division of labor; 3. Organize and implement the selection activities of outstanding beauticians, and do a good job in assessing and recording the daily indicators of beauticians according to the specific requirements of selecting outstanding beauticians; 4. Do a good job in the ideological work of beauticians, often talk with beauticians, care about their thoughts, work and life, listen to their opinions and suggestions extensively, constantly improve their work, and fully mobilize the enthusiasm of beauticians; 5. Organize weekly meetings and early meetings every day, make preparations before the meeting, solve problems in time, assist clerks to achieve their goals, and improve their technical and sales capabilities; 6. Do a good job in the management of customer information, always know the needs of customers, check whether the beautician service is in place, listen to the opinions of customers, and deepen the feelings with customers; 7. Organize the training of beauticians from time to time as needed, and constantly improve the professional level of beauticians; 8. Do a good job in consulting at the front desk, constantly improve the business level and service level, and make customers willing to spend in our company, willing to come and be satisfied; 9, pays special attention to health management, implement the responsibility system, adhere to the inspection many times a day, always ensure the cleanliness of the environment. Beauty consultant (possibly concurrently held by the store manager) Responsibilities: 1. Warm and thoughtful reception of visiting customers. 2. Learn more about the products and care products used by customers. Check the customer files first, and then serve the guests. If a new customer is seriously asked about the customer's needs and situation by a beauty consultant in a professional manner, including the products he has used and the care items he has done, and whether he is satisfied with the previous products or care, several purposes should be achieved through these communications: ① the customer's needs; ② Assess the consumption level of customers; (3) whether the products used by customers in the past are suitable for customers, and make reference when promoting products. Carefully observe the customer's skin, accurately understand the real situation of the customer's skin, and then choose the appropriate products and beauty projects. 3. Establish a personal customer file for each guest, and submit the above information and detailed records of the guest's care items and purchased products. 4. Analyze the guest's skin in detail and design a nursing course for the guest, clearly let the guest know what kind of skin problems the course is aimed at, what kind of improvement effect can be achieved by completing the course, and design home care products for the guest, but only tell the guest that the home care effect is ideal. 5, clearly tell the beauty assistant and beautician what kind of care process to do for the guests. 6. When you are busy, you should greet every guest warmly and send drinks and magazines to the guests who need to wait in time. 7. After breastfeeding, let the guests have a rest and chat with them. It is recommended to cooperate with home-based care for the elderly. 8. Check out the bill for the guests. 9. Regular telephone tracking service, giving small gifts to guests on appropriate days, and maintaining good customer relations. Responsibilities of financial managers: 1. Statistics and settlement of daily operating income, product sales income and management expenses. 2. Fill in, check and sort out the Daily Report of Beauty Salon's Financial Situation every day. 3. Fill in, check and sort out the Monthly Report of Beauty Salon's Financial Situation on time every month, analyze and summarize the operating income and expenditure of this month, and provide reference opinions to the superior supervisor on increasing income and reducing expenditure and using funds. 4. Fill in, check and sort out the "beauty salon sales monthly report" in time every month, and provide information on best-selling and unsalable goods to the superior supervisor. 5, according to the needs of business development, regularly provide the superior supervisor with the capital budget plan, and rationally use the funds. 6, regular inventory warehouse inventory, set aside funds in time, supplement the supply of goods. Responsibilities of warehouse administrator: 1. Go to work on time, wear work clothes and keep a good mental outlook. 2. Regularly clean the warehouse environment and sanitation, do a good job in pest control, harm prevention, moisture prevention and fire prevention, and keep the warehouse ventilated and clean. 3. Regularly put the goods in categories for easy access, check them regularly, and apply for replenishment in time within the minimum inventory period. 4. When replenishing, fill in the replenishment application form carefully to avoid mistakes. 5. Constantly enrich and master the knowledge of the name, serial number, specification, price, product efficacy, scope of use, etc. of the goods in stock. 6. For the newly arrived goods, the warehouse receipt should be filled in carefully, and the beautician should be informed in time to collect varieties for container display and retail. 7. Goods sold by beauty salons and goods ordered by franchisees shall be filled in with warehouse receipts respectively. 8. At the end of each month, fill in the "Product Delivery Statistics" according to the delivery situation of this month. Responsibilities of beautician: 1. Go to work on time, change the uniform, keep clean and tidy, put on light makeup, and keep a good mental outlook. 2. Obey the work arrangement of the superior supervisor and seriously implement the business instructions of the class. 3. Clean the environment inside and outside the beauty salon, prepare necessary beauty products and appliances, and sort out and clean the goods displayed on the shelves. 4, sorting, counting retail goods, and fill in the replenishment application form in time to supplement the shortage of goods. 5. Conduct beauty care operations scientifically and reasonably according to product requirements, procedures and performance, and recommend suitable beauty cosmetics for customers. 6. Careful customer service, warm and thoughtful, standardized use of polite language, sincere consultation with the guests' opinions and requirements, and timely feedback to the superior supervisor. 7. Face the complaint with an objective and fair attitude and explain it in a friendly and tactful tone. 8. Cooperate and assist the superior supervisor to draw up various work plans, complete various sales tasks, and actively participate in various promotional activities. 9. Seriously study product knowledge and business technology, and improve their own quality and professional skills. Second, the basic process of daily operation before business: ● Go to work on time and change work uniforms; ● Work arrangement and matters needing attention on the day of supervisor's handover (according to the division of labor, employees cooperate to complete the following steps 3-7); ● Check and handle the urgent matters assigned by the night shift yesterday; ● Clean the environment inside and outside the beauty salon, arrange beauty products and appliances, and put shelves (orderly display goods and wipe dust); Check the inventory, fill in the replenishment application form in time, and replenish the supply; ● Turn on in-store lighting, sign light boxes and air conditioners, and play appropriate music; ● Organize gfd, put on light makeup and maintain a good mental outlook; ● Open the store door and officially open for business. Business: ● Customers arrive and receive them warmly and thoughtfully; ● The front desk service personnel and beauticians ask customers' needs and conditions in a professional manner, carefully observe customers' skin, accurately understand the real situation of customers' skin, and then choose appropriate products and beauty projects; ● Provide customers with a perfect beauty process record, establish a perfect "customer beauty service file", and fill in the customer information in the "Tianwen Jiao Yan Customer File Manual" in time; ● After filing fees, it can provide customers with high-quality beauty operation services; ● After cosmetic surgery, help the customer get dressed and take good things, and inform the customer to do home care as required, and thank the customer for his patronage and send the customer out; ● Organize the beauty tools and products used after work, and ensure that the shops, beauty rooms, shelves and commodities are clean and dust-free at any time, so as to ensure sufficient retail commodities; ● Dining Precautions-All employees should take turns to have meals to ensure the normal service in the store. If there are many customers, they should serve them before eating. Don't eat in front of customers. Please make up your makeup after eating. After business: ● Turn off the lighting outside the store and the store door; ● Clean up garbage and waste, and thoroughly clean the tools and towels used that day; ● Take stock of commodities and cash and make records; ● Record in detail the work and urgent matters that need to be arranged tomorrow; ● Check the safety in the store, turn off the lights and lock the door. Third, the staff management standard 1, professional ethics management standard: have good professional ethics and serve customers wholeheartedly; Have high cultural quality, elegant speech, decent manners, thoughtful and enthusiastic service, and create a good modern civilized beauty atmosphere; Actively improve their own technical and cultural quality. 2. Technical operation specification: the level of beauty technology is the fundamental guarantee for franchisees to win. Therefore, beauticians must be trained in professional beauty techniques and medical and health knowledge. Technical requirements: refer to the preliminary, intermediate and advanced technical assessment standards for beauticians promulgated by relevant state departments. Large professional beauty salons (12 beds or more) should have more than two senior beauticians, and small and medium-sized beauty salons should have more than three intermediate beauticians. 3, the use of products and equipment management norms: franchisees add corresponding products and equipment according to their scale and business projects, but must meet the following requirements: the beauty skin care products and equipment used must have the name of the manufacturer; Manufacturers producing beauty and skin care products and equipment have production licenses, product inspection certificates and hygiene licenses confirmed by relevant state departments; Beauty skin care products and equipment should have production date, expiration date, health inspection certificate and instruction manual. Fourth, the beauty room management system 1, the light, temperature and ventilation of the beauty room should meet the standards to make customers feel warm and comfortable; 2. The articles in the beauty room should be clean and tidy, and the used articles should be put back. 3. Keep the walls, curtains, floors and carpets of the beauty room clean, and clean them with cleaning tools such as vacuum cleaners every day; 4, do a good job of cleaning and disinfection of items, bedding cleaning regularly, beauty robes, towels, hair bands, face towels, one person and one guest, after disinfection, put them in a sealed facility; 5, used items should be cleaned up in time, to avoid mixing with disinfection unused items; 6, skin care products stored neatly. After use, the bottle cap should be tightly closed. All tools and articles used to care for and decorate the face should be disinfected before use, cleaned and disinfected in time after use, and placed in a closed container or disinfection cabinet. 7. Protect the cleanliness and safe use of beauty instruments, check the safe use of various instruments before and after work every day, and solve and eliminate the faults in time; 8. Mosquitoes, flies, cockroaches and other harmful organisms are not allowed in the beauty room. If found, effective measures should be taken immediately to kill; 9. Irrelevant personnel are not allowed to enter the beauty room casually, and must be approved by the beauty supervisor because of work needs; 10, disinfectants and fungicides must be sealed and placed in a safe place. V. Award System In order to encourage the advanced and arouse the enthusiasm of all beauticians, we can carry out the selection of outstanding beauticians. Commend and reward those who have won the honorary title of excellent beautician. The requirements of an excellent beautician can be referred to as follows: 1, good professional ethics; 2, study hard the theoretical knowledge of facial makeup, and have a strong facial makeup artist. (1) studious, learn beauty and related theoretical knowledge, constantly enrich and improve the theoretical level, be familiar with the theoretical knowledge of beauty technology, beauty products and beauty instruments, and pay attention to the research and analysis of the shape and development of the beauty industry. (2) Proficient in various service skills, able to strictly abide by the operating procedures, meticulously complete each operation step, and gain the recognition and trust of customers. 3. Have strong public relations ability, communicate with customers, be good at making new friends, be able to understand customers' psychological needs with elegant professional talk, listen to customers' opinions with an open mind, appear in front of customers with a good image under any circumstances, let customers get the best service and win customers in promoting products and services, with remarkable results. 4. Have an elegant external image, behave dignified and generous, talk civilized, show elegant temperament, treat people kindly, be sincere and true, pay attention to personal gfd, dress neatly and make up calmly, and create a happy and harmonious atmosphere for guests everywhere. Have a collective concept, be good at unity and cooperation, take the lead everywhere in the work, regardless of personal gains and losses, be able to obey the leadership and work actively, take the initiative to clean the indoor hygiene, pay attention to beautifying the service environment, and help each other, care for each other, learn with an open mind and improve together. Other management systems of intransitive verbs According to the specific conditions of the store, the franchisee can also establish the following specific management systems, such as:

Locker room system, dining system, morning and evening meeting system, attendance system, "precious money" system (fine system) and so on.