The so-called outsourcing, literally translated as "external resources" in English, refers to a management mode in which enterprises integrate and utilize the best external specialized resources to reduce costs, improve efficiency, give play to core competitiveness and enhance their ability to respond quickly to the environment. In an enterprise, to improve the human resources department, it is necessary to set up various professional human resources personnel, such as "salary management specialist", "recruitment specialist" and "training specialist". The cost is relatively huge. However, many domestic enterprises do not have such equipment, especially some small and medium-sized enterprises. From the perspective of cost performance, it is not necessary for them to set up so many people in an enterprise of this scale, so they outsource this management to customer service organizations, and professional human resources institutions are relatively more perfect than their own enterprises. Enterprises use more professional things to improve their lack of human resources, thus saving their own resources and creating maximum value.

Benefits of customer service outsourcing:

1) helps the human resources department to get rid of heavy repetitive affairs and focus on core strategic work, thus enhancing the height and core competitiveness of human resources management.

2) Provide opportunities to contact with new management technologies, and improve the response speed and efficiency;

3) Standardize the operation, effectively curb the arbitrariness of salary and employee management, and promote the standardization and fairness of management;

4) Reduce the cost, ease the financial pressure and overcome many weaknesses of economies of scale. In China, due to the rising awareness of labor rights, the popularization of employment safety system and labor laws and regulations, the direct and indirect costs of customer service (including severance payment and pension) and external costs are rising. Human resource management outsourcing can reduce the risk of enterprises, get rid of the interference of chores, and finally guide enterprises to concentrate on managing core resources and develop core competitive advantages.

5) Avoid the uncertain risks brought by a large number of investment talents.

6.) Simplify the process, save time and improve employee satisfaction.

Brief introduction of customer service outsourcing service

Transactional operations in customer service, such as employee recruitment, social insurance, provident fund payment, etc., seem simple, but the actual operation is very laborious and time-consuming: it is necessary to urge employees to provide all relevant materials, but also to travel back and forth between offices, and to adjust their work accurately and timely according to the continuous changes of policies. In order to help enterprises save costs and improve employee satisfaction, Nanjing Mintai Human Resources Co., Ltd. provides professional and efficient customer service outsourcing services for enterprises and institutions. Customer service outsourcing means that the employer entrusts all or part of the non-core work in human resource management to the human resource company, and the personnel still maintain the labor relationship with the entrusting unit, which does not affect the sense of belonging and loyalty of the employees.

First, advantages

(1) All kinds of customer service and labor services of the custodian are handled by human resources companies with more standardized management and comprehensive services, and social security and labor service policies and regulations are provided.

(2) Emancipate manpower, create value, avoid various trivial customer service and labor procedures such as employee recruitment (resignation), social security declaration and housing accumulation fund, and let human resource managers of enterprises and institutions devote themselves to employee career design, training design and performance management. , can motivate employees to play their potential and make enterprises add value.

(3) Simplify procedures and reduce costs. Due to a large number of transactional work outsourcing, human resource managers can easily complete customer service work without leaving home; Reduce the investment of personnel and equipment, avoid repeated operations, and save a lot of money and time for transactional work.

(4) Improve the satisfaction, enhance the perfect customer service system with a sense of belonging, solve the worries of employees and improve employee satisfaction. At the same time, because the main body of the labor contract is still the enterprise, employees have a stronger sense of belonging to the enterprise and higher loyalty.

Second, the content of customer service outsourcing

1. Recruiting employees on behalf of enterprises: HR Company makes full use of its own advantages and publishes recruitment advertisements through various channels (such as job fairs, internet, posters, recruitment columns, etc.). ) Collect, recommend and recruit needed professionals for the employer.

2. Handling employee recruitment procedures: handling employee recruitment procedures for enterprises (including personnel transfer, graduate employment declaration, worker recruitment, employment of foreigners, employment filing, labor contract verification, etc.). ).

3. Acting for employee customer service relationship and customer service files: responsible for the management of enterprise employee customer service files, issuing customer service certificates, job transfer, file transfer and other work.

4. Establish employee work files: establish work files for enterprise employees, including work situation, performance situation, training, health and assessment.

5. Wage payment and personal income tax declaration: pay employees' wages and declare personal income tax on behalf of enterprises. Procedures for application and approval of payroll.

6. Acting for social security and provident fund: handling the procedures for employees' social insurance participation and change (pension, unemployment, work injury, maternity, medical care) and the increase or decrease of housing provident fund on behalf of enterprises.

7. Handling of industrial accidents: assisting enterprises to handle industrial accident claims.

8. Organize employee physical examination: organize employee physical examination according to enterprise requirements.

9. Providing consultation on labor policies and regulations: providing customer service and consulting services on labor-related policies and regulations for enterprises.

10. Handling employee resignation procedures: If the employee fails to renew the labor contract, resign, dissolve or terminate the labor contract within the contract period, the human resources company will handle the relevant procedures such as dismissal and dismissal.

1 1. Establish social security relationship on behalf of enterprises (handle social security certificate and annual review).

12. Acting as an agent for labor mediation, labor arbitration and labor litigation.

Third, customer service outsourcing operation process

1. business consultation: initially understand the intentions of both parties, confirm legal qualifications, exchange basic information of the company and explain;

2. Analysis and investigation: according to the requirements put forward by the employer, collect information about the number and distribution of the company's personnel;

3. Put forward the entrustment scheme: determine the service content according to the requirements and current situation of different employers;

4. Negotiation scheme: Both parties study and negotiate the contents of the entrustment scheme, revise and improve the entrustment scheme, and determine the timetable;

5. Sign the customer service outsourcing service contract: define the rights and obligations of both parties, distinguish the legal responsibilities, and sign the customer service outsourcing service contract according to law;