I. Company Profile:
Since its establishment in 20xx, Beijing Century Hongji International Decoration Co., Ltd. is an early enterprise providing professional interior design and construction services in Beijing. He is a member of China Building Decoration Association and a zero-complaint enterprise of Beijing Decoration Company. Companies adhering to: design is our soul, quality is our lifeline, and environmental protection is our responsibility. Hongji International made its first forward-looking decision on the design, construction and service mode according to the keen observation of the market and the market demand and changes. In 20xx, the company's senior management put forward the concept of "doing home improvement with the eyes of the world", taking the home industry chain as the main line, and based on the professional research and analysis on the design and construction of middle and high-end home improvement, the supply of materials and furniture accessories, and the fine decoration design of real estate, so as to build the most competitive decoration industry and brand in China. And my internship * * Century Hongji Decoration Engineering Co., Ltd. is its branch.
Second, the internship process:
1. position: mainly as a home improvement consultant.
2. Work completed during the internship: business negotiation with customers and designers.
3. Internship tasks and key points: understand the construction technology of home improvement, understand the price of materials, understand the application of new materials in actual decoration, understand the design expertise of company designers, contact customers and introduce the decoration characteristics of the company to customers, and complete the tasks assigned by the company. Key points: apply the theoretical knowledge learned to the actual social practice, further improve their comprehensive ability and integrate into the company environment, and make their due responsibilities for the team cooperation of the project.
Third, the internship content:
In order to exercise my social skills, I chose to practice in the sales department. The manager is a young, energetic and amiable person. Not only can you learn all kinds of professional skills in this industry, but you can also learn how to deal with interpersonal relationships, which is a very important challenge for your present and future development. The results of the internship also prove that my choice is correct.
On the first day of work, the manager patiently explained to us the work content of the home improvement consultant:
? 1, responsible for the company's marketing work, contacting customers, explaining business plans and attracting customers to further cooperate with the company.
2. In the process of measuring the ruler, I constantly admire the designer and provide services for the designer's ruler.
3. In the process of design signing, communicate closely with designers to provide services for customers.
4. Provide further services during and after the construction to enhance the brand image of the company.
5. Always be the spokesperson of the company image, pay attention to your clothes and makeup, language, behavior and attitude, and be the most active actor.
The job of home improvement consultant needs our hard work, persistence and resilience. Because the business skills are trained, I can see the product itself clearly, but how to express it correctly to customers requires the practical teaching of the masters. Our business manager Wang led me. He not only taught me how to communicate with customers, how to get useful information from them, but also taught me how to overcome difficulties and overcome myself. I just met a stranger and started a formal conversation. I was a little embarrassed and couldn't put it down. My words were not very smooth, clear and concise. I learned imitation from the master three times and basically overcame the first mistake.
After the master's "leading dance" stage, I went on stage independently and performed by myself. Decoration business is different from other industries and has its own characteristics. If you want to do a good job in decoration business, the first step is to search for customers and find valuable prospective customers. Fortunately, I have had on-the-spot experience, but after all, I am playing alone, and my heart is still lingering. I remember that day I went to the * * community to contact the owner. After meeting the owner, I directly asked if we wanted to test the house, because I was very nervous, because my main job was to introduce our company to customers and urge designers to test the house. Obviously, people come prepared to deal with a rookie like me. Three times five divided by two killed me. In three useless sentences, I was so easily defeated that I didn't find a useful information for me in the future. After a contact, I don't know which building the owner is in, what kind of decoration style he likes, and even left no contact information. Back at the company, the manager asked me about the situation. I am ashamed, but I also vowed to let an owner agree with the designer of our company to measure the house.
This failure, I made a profound introspection in the report to the manager, and asked the manager for some practical skills: after the salesman collected and understood the customer information through various channels, the next job was to contact the customer and promote the service of this decoration company to the customer. Whether the business promotion is good or not depends on the communication at this stage. We usually call this stage "explaining the plan". How can we arouse the interest of the owners and get them to agree to let us do the preliminary service? There are several important principles, and as long as they are used well, the success rate is still quite high. First, self-confidence and excitement: salespeople should try to get excited. When talking on the phone, they might as well do some exercise first, exercise their bones and muscles, and the same is true in the community to speed up the pace of walking. Only by making yourself excited can you stimulate your inner enthusiasm, thus generating self-confidence and influencing the owners. Second, be good at interpreting dreams for the owners: Only by fully showing the service advantages, competitive advantages and brand culture of this decoration company to the owners can we really impress customers. If it is only a general introduction, it is not much different from many salesmen, and the competitiveness of salesmen themselves will be weakened. Therefore, when introducing business, we should use the method of dreaming, such as: hello! I know you are about to start home decoration, so do you want to get a good decoration effect with very little money? I'm sure I want this. However, the cheaper the decoration, the better. On the contrary, it costs a lot of money to decorate. Then, our decoration company developed a set of decoration products, which can make you enjoy the decoration and save money. Can you give me a few minutes to give you a detailed introduction?
So I began to study and master these skills seriously. After my first misfortune and failure, I know I am still young, and I really have a lot to learn and practice. Therefore, I am fully aware of this in my later internship and remind myself to study at any time, so after a whole week of no performance, I finally ushered in my first spring-my first bucket of gold. This first bucket of gold was picked up where I fell on the road for the first time alone. I once again came to the * * community, trying to recall the skills taught by the manager. Seeing another host, I naturally said, "Hello! Do you have a house in this community? " "Are you going to decorate recently? It happens that our company has a model room in the * * community. You can go to the model room to see, it will be more intuitive! " "Where is it?" I didn't expect the shopkeeper surnamed Li to trust me so much. After seeing the model house, he promised the designer to measure the house. When I took the designer to measure the ruler, my work did not end there. I also need to actively communicate with designers. Because designers are busy, they may have several sets of rulers at the same time. Designers have many rulers at hand, and their understanding and impression of customers may be vague. Therefore, in addition to asking designers to fill in the list of customer decoration schemes and customer analysis forms, I also want to keep in touch with designers actively and provide them with more information from the side.
Finally, with the joint efforts of designers and other employees, the owner agreed to sign the bill with our company. But even if I sign the bill, I still have to contact the owner, keep in touch with the owner on a regular basis, and go to the construction site irregularly to learn about the construction progress, construction quality and construction site hygiene, so as to check the company's engineering construction. Because the customer was introduced by me, I will continue to provide services in a responsible manner.
Finally, this order was a complete success.
This success made me overjoyed and increased my confidence. So I work harder and devote myself to my work. Just one month's internship has left me inexhaustible wealth on the long road of life. Thank the department leaders and teachers for giving me this rare and precious internship opportunity. Looking back now, it seems to be a long 27 days, but it makes me unforgettable. I fell down here and was laughed at, but I finally succeeded. I was praised by the manager and boss, recognized by my colleagues and admired by them, because I gave them a satisfactory answer sheet.
Fourth, internship experience:
Although I didn't run many orders during my internship and the profit was not high, I saw my own bright spot, learned how to communicate with others, and learned to be considerate and unite with my colleagues. It is in this kind of work that I really improved myself and realized my value. Of course, after so many ups and downs, I have fully realized my own shortcomings, learned to treat others and things with an equal heart and a normal heart, understood and personally realized the importance of teamwork, and understood that a person's strength is limited. In the collective,1+1> The truth of 2. More importantly, I learned and understood the practical significance of being considerate, caring and respecting people. "I am for everyone and everyone is for me."
Summary of the work of home improvement consultants (Part II) In view of the shortcomings in X years' work, in order to do a good job in the new year, the following aspects are emphasized:
(a) Strengthen communication skills with workers, colleagues and leaders.
(2) Read more about the specifications of doors, windows and curtain walls in your spare time to increase your theoretical knowledge and enrich yourself.
(3) Before doing every job, we should make clear plans and steps, so that actions have a direction and work has a goal, so that we can really have a bottom!
(d) Through continuous in-depth understanding, gradually cultivate interest in this major, so as to improve initiative and enthusiasm.
(5) arrange things in life reasonably, so as to distinguish between public and private.
Being a qualified project manager is my eternal goal! In next year's work, I will continue to work hard, consciously strengthen the study of professional knowledge, humbly ask for advice, constantly clarify my work ideas, sum up my work methods, and constantly master methods to accumulate experience. I pay attention to the work plan as the traction, and strive to improve my professional knowledge through observation, exploration, access to information and practical exercise. Report your thoughts, feelings and project progress to the leader in time, and correct and make up for your shortcomings and defects in time. Our work needs unity to be strong and cooperation to be successful. "Click and mortar" will push our work forward!
The tense, busy, rich and unforgettable 20xx has passed, and the 20xx full of expectations has arrived. Looking back on the work of the past year, there are both joy of harvest and insufficient reflection.
20xx September 3rd, 13, it has been four months since I arrived in this city. In retrospect, time passed quickly. When I first came to the city, I felt that I didn't enter the state, I couldn't find the direction, I didn't know anything, I didn't know what to do every day, but the company didn't give up on me. Under the care and guidance of the company leaders, under the leadership of Manager Tang, with the help of Director Wei, and with the strong support and cooperation of colleagues in the company, I found a specific solution. Through the company's training and operation of professional knowledge, I found a sense of direction. I gradually integrated into this working environment and mode, and lived a full life every day in the future working hours. From the beginning when there were no customers to now, the number of customers has been increasing. Although the labor I paid didn't get the corresponding reward, which often hit me hard, I believe that the effort will always be rewarded. There is hope if you work hard. Without hard work, there is no hope. Success belongs to those who are prepared.
At the beginning of this new year, it is necessary to calm down and review, sort out and summarize the life, work and study of the past year, and refine the experience and lessons, so as to lay the foundation for the new year to complete this year's tasks better and faster. Now I will report my annual summary to the leaders as follows:
Work summary of home improvement consultants (Chapter III) Work summary is an important way to find and fill the gap and constantly improve yourself. Here is a summary of the work of the home improvement consultant. Welcome to read!
Time flies, X years are fleeting; Wrapped in white, welcome the arrival of X year. X year is an extraordinary year for me, and it is also an important turning point in my life-I switched from civil engineering to curtain wall. Looking back on the past year's work, I have the joy of fruitful results, the hardships of tackling key problems with my colleagues, and the melancholy when I encounter difficulties and setbacks, from which I have learned a lot. I am very grateful to Curtain Wall Decoration Co., Ltd. for providing me with a platform for growth, so that I can keep learning and making progress in my work and gradually improve my quality and talents. Here, I would like to express my heartfelt thanks to the respected leaders and dear colleagues of the company. Your help can make my work go smoothly. Thanks for your help, I can put the company's development in by going up one flight of stairs; You really supported me. It can be said that x2 is the initial stage for Curtain Wall Shanghai Branch to expand the Shanghai market, and I am glad that I can grow with it in such an environment. Below I will summarize the specific work of this year as follows.
I. Main Work
(1) I worked in Decoration Co., Ltd. from May to July in xx.
Through one and a half months' practice and study, I have a general understanding of curtain wall industry: I have a clear definition of building curtain wall, I know the types of common curtain walls, I know the technological process of curtain wall construction, and I know some commonly used materials and equipment for glass curtain walls. At the same time, I am also here to assist the management of the project department to check the installation quality, measuring and setting out, and safety management of the curtain wall.
During the 20 days in the workshop, due to the urgency of these doors and windows, part of the time was allocated to unwrap the wrapping paper. Of course, this is not the hope of the company leaders, nor is it my own sincerity, but I will be loyal to my duties when assigned to a post. Part of the time, I was watching the process flow of workshop processing: a process from unloading → counting → warehousing → unpacking → wearing insulation strips → cutting → washing cans, drilling → assembly → loading and delivery.
(2) July to September in xx, in XX project department. The work in the first two months is mainly in the learning stage. Through these two months of study, I have a preliminary understanding of the door and window curtain wall. When I came here, I also actively participated in the project management team. The main responsibilities here are:
(1) Count the quantity of materials entering the site and arrange the stacking area.
(2) Quality inspection of materials entering the site (especially glass, colleague Gai Tieren always * * * checks out a lot of problematic glass)
(3) 1 ~ 4 # building steel auxiliary frame self-inspection, rectification sheet, Party A's review, supervision and acceptance.
(4) 1 ~ 4 # building aluminum door window frame self-inspection, open a rectification sheet, and Party A will review, supervise and accept it.
(5) finished product protection inspection of1~ 4 # building
(6) Organize the supervisor to spray test and maintain 1 ~ 4 layer.
(3) From September of XX to June of XX, 65438+ 10, I worked as a project manager in curtain wall Shanghai Branch, managing two construction sites of curtain wall renovation project of elevator garage. The main responsibilities are as follows:
(1) Arrange the construction period according to the requirements of the general contractor.
(2) Organize the installation team to enter the site and sign the contract.
(3) Coordinate the implementation of workshop processing, Shaoxing material procurement and Shanghai local procurement and other supply matters.
(4) Communication and coordination with owners, consultants, general contractors, subcontractors and supervisors.
(5) Collect relevant information and submit it to the supervisor for approval.
(6) Site construction management (installation quality and worker safety)
Second, experience and gains.
Through this year's work on curtain wall, I have completed some work and made some achievements. To sum up, I have the following experiences and gains:
(A) project management, (internal and external) communication and coordination is very important.
(2) Do every job with a purpose, plan and step by step.
(3) No matter how big or small, we must conscientiously implement it.
(4) Correcting your position and being familiar with it can better adapt to the work.
(5) Only by actively integrating into the collective and handling the relations in all aspects can we maintain a good working condition in the new environment.
(6) To strengthen communication with workers, do a good job of communication with workers, solve employees' emotional problems at work, and exchange ideas with workers. -Only by managing the workers well can we really manage the project well.
Third, its own shortcomings and deficiencies.
Through this year's work, I also saw my own shortcomings, mainly in the following aspects:
(A lack of interpersonal communication and coordination skills.
(2) Lack of professional knowledge about doors, windows and curtain walls, and insufficient consideration.
(3) There are too many things, and sometimes we can't tell the seriousness of things.
(d) For new things, the learning level is not enough, and the spirit of bold innovation in work is not enough.
(5) Bringing some trivial things in life into work will affect work mood and efficiency.
Fourth, the next step
In view of the shortcomings in the work in xx years, in order to do a good job in the new year, the following aspects should be highlighted:
(a) Strengthen communication skills with workers, colleagues and leaders.
(2) Read more about the specifications of doors, windows and curtain walls in your spare time to increase your theoretical knowledge and enrich yourself.
(3) Before doing every job, we should make clear plans and steps, so that actions have a direction and work has a goal, so that we can really have a bottom!
(d) Through continuous in-depth understanding, gradually cultivate interest in this major, so as to improve initiative and enthusiasm.
(5) arrange things in life reasonably, so as to distinguish between public and private.
Being a qualified project manager is my eternal goal! In next year's work, I will continue to work hard, consciously strengthen the study of professional knowledge, humbly ask for advice, constantly clarify my work ideas, sum up my work methods, and constantly master methods to accumulate experience. I pay attention to the work plan as the traction, and strive to improve my professional knowledge through observation, exploration, access to information and practical exercise. Report your thoughts, feelings and project progress to the leader in time, and correct and make up for your shortcomings and defects in time. Our work needs unity to be strong and cooperation to be successful. "Click and mortar" will push our work forward!
Summary of Work of Home Decoration Consultant (Chapter IV) 1, Graphic Design
2, blog optimization
3. Promotion of activities
4. Invisible and intangible products have high requirements for online sales staff. Therefore, whether in the work arrangement or in dealing with problems, we should carefully consider, be independent, take it seriously, deal with it in time, without delay, delay or perfunctory.
Existing problems: through a period of work, I also clearly see that I still have many shortcomings, mainly:
First, in view of the failure to track the customers who intend to pay a return visit in time, it is necessary to classify the customers' intentions in the future work, mark them well, and pay a return visit regularly to prevent forgetting the customer information.
Second, due to limited ability, some things are still not handled properly, and it is necessary to strengthen the study of salesman norms.
During this period of working at home in the city, I suddenly felt that my pressure was getting bigger. In order not to be eliminated, I want to eventually become a qualified professional home improvement consultant, but I know that I should not only take up my post, but also strive to improve my professional quality, theoretical level and innovation ability.