Article 6 The service qualification certificate shall carry out business training and assessment, including relevant laws and regulations, professional ethics, service standards, professional common sense and safety precautions.

Q&A on the New Service Qualification Training System for Taxi Drivers in Hangzhou

1. Why should we reform the service qualification training method for taxi drivers?

Taxi is a city's business card, and the quality and service of taxi drivers directly affect the city's external window image. In order to further improve the service quality of taxi employees, establish a good industry image, and make taxi employees become participants and messengers of urban civilization construction, and publicize and introduce the new changes, developments and achievements of Hangzhou to guests from all directions. In view of the great improvement in the hardware of passenger taxis in Hangzhou in recent years, the reform of taxi practitioners' training is to raise the threshold of taxi "access" from "software". At the same time, there are more and more complaints about service quality caused by unfamiliar roads and nonstandard language. Therefore, we have specially formulated this new training method.

2. What are the characteristics and changes after the introduction of the new training system?

This new training method, on the basis of the original, increases the interview? Mandarin, road familiarity, field test? Mainly the driver's driving skills, car-following practice and so on. The interview is mainly to test the driver's ability to express Putonghua and other basic matters, and the car-following practice is mainly to improve the driver's familiarity with the roads in Hangzhou and provide the trainees with training opportunities to comprehensively improve their operational service skills. The training time has also changed from the original 7 days to 15 days.

In order to facilitate drivers' learning and training, in view of the changes in the structure of taxi drivers in Hang Cheng in recent years and the special requirements of the industry, we organized forces to rewrite the driver training materials. The new textbook pays more attention to practicality than before, adding chapters on road environment and Putonghua training in Hangzhou.

3. What are the entry conditions for drivers who want to obtain taxi driver service qualification certificate? What are the corresponding procedures for participating in the training?

In order to achieve high-quality software, we have correspondingly improved the access conditions for taxi employees, requiring that the safe driving experience must be more than 2 years, and for employees under the age of 30, it is necessary to provide high school education or above.

Drivers who want to participate in the training need to bring their ID card, driver's license and employment certificate to Hangzhou Taxi Management Office for training registration. Out of town? People stationed in Hangzhou, including Xiaoshan and Yuhang, also need to carry temporary residence permits of 1 year or more.

Secondly, after registration, I will go to Hangzhou Automobile Driving Technical School for an interview with a notice. After passing the interview, I will formally take part in the training and examination.

4. What exams do participants need to pass and what are the differences from the past?

1 Theoretical examination: The main contents are laws, regulations and rules related to taxi management, professional ethics, civilized language and road conditions.

2 venue examination: the main content is safety and driving skills.

3 Practical assessment: The main content is to conduct practical operation according to the characteristics of the leasing service industry. The operation specification of the whole operation process, from passengers waving a taxi to passengers getting off at the destination. For example, the "road problem" is to give drivers a starting point and an end point. The driver must write down the route from the starting point to the destination, several larger locations and so on in writing.

5. Does passing the driver training mean that you can obtain the service qualification certificate?

Drivers who pass the training only get a certificate of completion. After signing the employment agreement with the service unit, you can apply for the service qualification certificate to the taxi management office with relevant documents, and you can obtain the service qualification certificate only after passing the examination.