Mentality training is a very popular employee training in enterprises in recent years. Practice has proved that mentality training is the most important training for enterprises. Through correct mental training, employees' attitudes can be changed, their morale can be encouraged, their work efficiency can be improved, and the realization of organizational goals can be greatly promoted. The so-called mentality refers to people's views and attitudes, that is, people's way of thinking about things and their corresponding attitudes. Anthony Robin, an American potential development expert, said: "Mentality can be said to be the result of the interaction of millions of nerves in our body. In other words, the feeling at any time is the feeling and state when we get some stimuli from the surrounding and send signals to the brain. Most of our mentality is intuitive. The reaction to things related to oneself is called mentality, which may be enterprising or restrained, but few people want to control it deliberately. " Napoleon Hill, an American success expert, once said a word about the meaning of mentality: "There are only small differences between people, but this small difference has produced huge differences! The small difference is whether the mentality is positive or negative, and the big difference is success and failure. " In real life, it often happens that people often have different views on the same thing and take different actions. If we receive customer complaints, some employees think that this is a customer's deliberate fault, deliberately giving us a hard time; And some employees think that this is the concern and trust of customers. Different mentality will naturally lead to different results. Why do many people succeed, overcome all difficulties and make contributions, but some people can't? Many psychologists have found that this secret is the "mentality" of people. Mentality determines the fate of employees and also the fate of enterprises. Since mentality has such a great influence on employee behavior, and it can be induced by stimulation, it is completely possible and necessary to adjust and improve an employee's mentality through training. Staff mentality training came into being. The significance of psychological training Behaviorists believe that attitude → behavior → result → environment is a cyclical process, and a positive attitude leads to a virtuous circle, while a negative attitude leads to a vicious circle. Therefore, a good attitude is one of the essential qualities of talents. Mentality training is a training method that helps employees to expand their concepts, adjust their mentality and establish an attitude that helps them achieve their goals and achieve success. The direction of mentality adjustment and training is to have a positive and balanced mentality and maintain a happy mood. If we want to achieve our goals and succeed, we are usually used to adjusting our actions instead of improving our mentality. In fact, starting from the mentality, we can fundamentally solve the problem. It can be said that mentality training is the most important training for enterprises and the basis of employee training. 1, mentality training is the training to mobilize the subjective initiative of human resources. There is no denying that, theoretically, professional skills training can improve the professional and technical level of employees, thus leading to the improvement of work performance. However, if the employee's mentality itself is abnormal, for example, he thinks that training is only a form of enterprise, or he thinks that he doesn't need skills training, what effect will skills training have? Therefore, mentality training is the basis of knowledge and skills training, and it is also the training to mobilize the subjective initiative of human resources. Through mentality training, the problem of employees' mentality is solved, and all the training is effective and meaningful. 2. Mentality training is an important means to shape corporate culture. Corporate culture is an enterprise's style, habit, code of conduct, enterprise values and enterprise spirit, and it is the source of its sustainable development. However, if these intangible ideas can't be rooted in employees' brains, they can only be called the seed elements of corporate culture, but they can't really play a role. Only through psychological training can it be catalyzed to take root and sprout. All the choices and behaviors of employees at work are just corporate culture. If they know what values they value most and what life goals they pursue, then they can make decisions more correctly and quickly at any time. 3. Mentality training is the main content of employee motivation. General Napoleon once said: "Three quarters of the combat effectiveness of an army is determined by morale." So how to improve morale? Or how to motivate employees? Practice has proved that the existing material incentives and spiritual incentives have limited effect on improving morale. This problem can be explained by expectation theory. When employees think that the probability (expected value) of achieving the goal is small, even if the target value (valence) is large, the motivation to be stimulated will not be great. The existing incentive measures are often aimed at improving the potency, but employees' expectations are still small and their natural motives are limited. However, through psychological training, with the aim of improving expectations and other incentives, the morale of employees will be greatly improved. Therefore, it can be said that mentality training is the main content that can not be ignored in enterprise employee motivation. 4. Psychological training is the basic method to improve employees' EQ. The research results of American psychologist Goldman's comprehensive psychology believe that a person's emotional intelligence plays a key role in success. IQ is closely related to innate factors, and the level of EQ depends on acquired factors, which are mainly formed through acquired learning, training and exercise. For most people, the gap between intelligence and ability is not big, and knowledge and skills are similar. At this time, the focus of self-transcendence should be more inclined to persistence and accumulation, that is, the improvement of emotional intelligence. Therefore, EQ has opened up a new way for people to succeed in their careers and is an important part of enterprise mentality training. The main content of mentality training is as mentioned above. The key to a person's success lies in his mentality. The difference between successful people and unsuccessful people is that successful people have a positive attitude, that is, PMA (positive attitude). However, losers are used to facing life with a negative attitude, which is NMA (negative attitude). Successful people use PMA's golden rule to dominate their lives. They always dominate and control their lives with positive thinking, optimistic spirit and brilliant experiences. People who fail are guided and dominated by all kinds of failures and doubts in the past. They are empty, wretched, pessimistic and decadent, and finally go to failure. Therefore, mentality training is to let employees establish a positive attitude. This positive attitude mainly includes: 1. An optimistic attitude. Optimism is a necessary quality for successful people. Business personnel and managers in enterprises may face unfavorable market environment and business environment at any time. Without an optimistic attitude, work morale and correct decision-making will be seriously affected. 2. The mentality of achievement. Only when employees are uneasy about the status quo and have a strong desire for achievement can they maximize their personal potential and maximize their personal and organizational goals. 3. insist. "Ninety percent of the losers are not defeated, but give up the hope of success." It is also important for employees to maintain a persistent attitude. 4, the mentality of paying. Let employees remember that there is no free lunch, there is no shortcut to success, and you must pay if you want to succeed. 5. A pragmatic attitude. Enterprises are industries and oppose pragmatism and "face". Employees should have a pragmatic attitude. If they pay attention to "face", they may even lose their "lining". 6. Grateful attitude. Let employees know that personal strength is limited after all, and everyone needs the support and cooperation of others, even if others do a little help for you, thank you. 7. Modesty. Educate employees to have the mentality of primary school students, keep learning and learn with an open mind. Only with an open mind can they get help from others, adapt to the requirements of knowledge economy for talents and make progress. 8. Confident attitude. Employees must be made to realize that only by believing that they can succeed first can they succeed. Confidence is the foundation of success, and nothing can be done without giving up on themselves. Mentality training suggestion 1. Enterprise leaders should attach great importance to psychological training. Whether mentality training can be successfully carried out depends on the attention of enterprise leaders, and whether leaders attach importance to it depends on their correct understanding of mentality training. Therefore, the premise of doing a good job in enterprise mentality training is to train leaders' mentality first and change their fundamental understanding of mentality training. 2. Enterprises should put the concept of mentality training into their daily work. Mentality training is different from knowledge and skill training and must be maintained for a long time. However, the maintenance of long-term effectiveness cannot rely entirely on special training activities, because on the one hand, it increases the cost of enterprises, on the other hand, it may cause some employees' rebellious psychology. The correct way is for enterprises to implement the concept of mentality training in their daily work on the basis of training activities. For example, an excellent operator should clearly describe corporate vision to employees, and at the same time let employees thoroughly understand the sacred significance of their work. With a sense of vision and mission, employees will naturally be positive and optimistic, and the improvement of efficiency and the achievement of goals will be just around the corner. 3. Enterprises should train employees according to their mental state. Before conducting mentality training, we must first find out the original mentality of employees. For example, we know employees through questionnaires. Do they lack confidence in their work, or are they confident or even arrogant? Are you content with the status quo or eager for greater success? Optimism or pessimism? If the mentality is abnormal, why? Knowing this and carrying out targeted training will get twice the result with half the effort. 4. Enterprises should try to train through vivid cases. Enterprise employees are all adults. The characteristic of adult training is to avoid blindly instilling a lot of empty theoretical knowledge, but try to explain vividly with vivid cases or fables around or in teaching materials, so that they are interested first, then believe it is credible, and thus are willing to learn and accept it. 5, enterprises should adopt a variety of training methods. A variety of training means and methods can be used for employee mentality training, such as speech, case analysis, scenario simulation, role playing, etc. , should be comprehensively applied according to the actual situation. Related course recommendation: Marketing is the mentality of everything, the mentality and state experienced by Zhuangzi, and the seven mentalities of professional employees.