Students have the right to give up their studies. Training institutions stipulate in the contract that the fees cannot be refunded by "format clause" and "overlord clause". There can be an agreement between the training institution and the trainees, but the agreement cannot violate the relevant laws and regulations. Students or parents can provide payment basis and written materials to coordinate the refund.
The so-called consumer complaint refers to the consumer's dispute with the operator over the consumer's right to buy, use goods or accept services for daily consumption needs? , produce written or oral objections, protests, claims and demands to solve problems.
Extended data:
When accepting consumer complaints, consumer associations shall follow the principle of giving priority to regional jurisdiction and giving priority to hierarchical jurisdiction:
( 1)? Complaints against consumers shall be handled by the county-level consumer association or its subordinate branch where the defendant is located; Where the defendant's location is inconsistent with his habitual residence, it shall be handled by the county-level consumer association or its subordinate branch in his habitual residence.
(2)? If the case involves more than two county-level jurisdictions, it shall be handled by the consumer association at the same level (city or provincial level).
(3)? If the case involves two listed consumer associations, it shall be handled by the provincial consumer association; The provincial consumer association may entrust any consumer association within its jurisdiction to handle the complaints that have been accepted.
(4)? Letters and online complaints received by provincial consumer associations can be directly transferred to local consumer associations, and major and difficult complaints can be directly accepted.
(5)? If foreign consumers complain about domestic operators, the training course will not be returned to the complainant, and it will be handled by the county-level consumer association where the defendant is located; Disputes arising from consumers' consumption in Shanghai, Jiangsu, Hong Kong and Macao in the province may be complained to the consumers' association where the consumers are located.
References:
Baidu encyclopedia-consumer complaints