In fact, the service outsourcing of government affairs hall is an overall outsourcing solution that provides the whole process service of "window staff on duty, window service undertaking and window service staff management" according to the service standards and processes of government affairs hall.
The purpose of service outsourcing in government affairs hall is to break through the seven bottlenecks of window service management and reduce management costs and risks:
1. Talent selection, flight attendant standards
The source controls the quality of personnel, high standards, strict requirements, tight assessment, and strict access to ensure the quality and vitality of the service team.
2. Systematic training and long-term improvement
From pre-job to post, the training will be carried out continuously, a step-by-step training system will be established, and a strict learning and assessment mechanism will be established to promote the long-term improvement of personnel's professional level and service ability.
3. Diversified management, activate the team
Build a three-level management mechanism inside and outside the hall, combine internal and external efforts, learn from external management cases and advanced experience, optimize internal business and service management, supplemented by multiple management means such as unannounced visits and satisfaction assessment, and build a "three highs" team with high sense of purpose, high execution and high enthusiasm.
4. Performance evaluation, result thinking
Optimize the salary management mechanism, put an end to the ineffective efforts of "hard work without credit" with scientific mechanisms, cultivate the results-oriented thinking at the grassroots level, and enhance the overall competitiveness.
5. Competition mechanism to create an atmosphere
In addition to daily management, strengthen the PK competition mechanism of team activities, create a team atmosphere of "catching up with learning and helping others", and cultivate a team culture that can be replicated and popularized.
6. Job matching, responsibility to people
Innovate the service mode of the hall, optimize the control of service process, introduce mechanisms and technical tools such as "service card", create humanized service of the hall, ensure the satisfaction of the people, and blame the people for complaints.
7. Service highlights, publicity in place
There is a special person responsible for the collection, the annual service collection record, the service brand and word-of-mouth construction of the government hall.