1 10 command center work summary:
Over the past year, under the correct leadership of the Municipal Bureau Party Committee, I have closely United with a group of people from the Party branch of the Command Center, led all the police workers to work around the Municipal Bureau Center, and given full play to the role of staff assistant with the enterprising spirit of "striving for the first place, creating the only one and building the brand", and creatively carried out their work, and achieved a double harvest in business work and team building. The relevant information is hereby notified as follows:
The first is to summarize and refine the brand of public security characteristics and fully perform the decision-making function of auxiliary personnel. Give full play to the advantages of the command center's compilation work, focus on the overall promotion of the "three key tasks" and the deepening of the "three constructions", intensify the excavation and refining work, timely reflect the new ideas, new measures and new achievements of the overall promotion of the "three constructions", and strengthen the summary, promotion and popularization of grassroots experience. Four research articles have been employed by the provincial police, 1 research report has been employed by the provincial stability office, and four experience exchange materials have been employed by the provincial public security network. Experience materials such as socialized medical supervision, expanded application of travel information and communication, and high-end application of intelligence research and judgment were exchanged at provincial meetings, and the visibility and reputation of public security in the province were continuously improved. Around Expo security and campus security
With the concern of the main leaders, we are cooperating with the provincial command center to build the second-level comprehensive information base of the Municipal Bureau, which will boost the construction of the information center of our bureau into the first-class ranks in the province. In addition, historical progress has been made in written information. In the whole year, more than 2,500 pieces of various information were compiled, and more than 50 pieces were hired by the municipal party committee and municipal government, more than 500 pieces by the municipal bureau and more than 70 pieces by the provincial offices.
Third, strengthen business training and assessment, and strive to improve the work quality and flat command level of 1 10. First, seriously organize and study the new version of 1 10 police reception standards and the advanced experience and practices in advanced areas such as _ _ _, and carry out "quality service competition" among all police reception teams. Through monthly training and assessment, strengthening inspection and supervision, the quality of police reception has been greatly improved. A total of 277,040 alarms were received throughout the year, of which 1 12930 were effective. There were no effective complaints and no major mistakes throughout the year. The second is to strictly implement various work measures for patrolling and controlling pressure cases, and continuously improve the level of prevention and control. Around the World Expo, the Asian Games and other important security sensitive periods, more than 350 daily patrol warnings were compiled and issued, and the 32 1 mode grid patrol, five-prevention linkage, and the patrol in the main city assisted by the government police on duty, as well as _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _. Through regular drills and actual combat training, we will carefully create a flat actual combat command mechanism with sensitive information, advanced means, up-and-down communication and rapid response, and comprehensively strengthen our ability to deal with sudden major police situations and crack down on existing crimes. In the whole year, more than 50 major emergencies were successfully handled, and more than 0/000 criminals were arrested by patrols, including more than 20 criminals of "two robberies", which effectively hit the arrogance of criminals.
Fourth, strict team education management, and actively build a United, enterprising, selfless dedication, pragmatic and efficient team. First, adhere to the regular meeting system, timely convey and implement the spirit of superiors, analyze existing problems, and study and deploy key tasks. Hold a meeting of middle-level cadres once a month, a meeting of all police officers every ten days, a meeting of branches and a meeting of all police officers and workers once a month. Earnestly organize and study the spirit of Scientific Outlook on Development and the Fifth Plenary Session of the Seventeenth Central Committee of the Party, study the rules and regulations of the Party, such as internal laws and regulations, discipline regulations, five prohibitions and three iron regulations, constantly improve the political quality of the team, firmly establish a correct outlook on life and values and the purpose of serving the people wholeheartedly, and further enhance the awareness of dedication and selfless dedication. The second is to strengthen the construction of carrier activities and improve the centripetal force, cohesion and combat effectiveness of the team. In accordance with the unified arrangements and requirements of the Party Committee of the Municipal Bureau, actively organize and carry out in-depth study and practice of Scientific Outlook on Development activities. At the same time, in combination with the actual work of the command center, actively carry out the activities of striving for the province's youth civilization, actively carry out the activities of establishing a demonstration post in party member, an information research center, actively carry out quality service competitions among all police officers, and actively build a United, enterprising, selfless, pragmatic and efficient first-class team through a series of carrier activities. The third is to strengthen warning education to ensure that there is no problem in the team. Taking the discipline as the standard, we will conscientiously carry out the activities of "four inspections" (checking thoughts, discipline, style and law enforcement), make analysis while checking, actively rectify, continuously improve the overall immunity of the team, and establish a good team image of the command center.
Five, strengthen self-construction, and consciously implement the provisions of honesty and self-discipline. Strictly implement the provisions of the integrity guidelines, and do not send and receive cash, securities, payment vouchers or accept performance shares in violation of regulations; There is no such thing as "running an official and wanting an official", canvassing for bribes, and seeking personal gain through the selection and appointment of cadres; Did not use the influence of authority and status to intervene and intervene in various cities.
1 10 command center work summary:
First, focus on reporting and accepting work, and strive to build a service city management.
Accepting the urban management hotline is an important task of 1 10 command center. Urban management hotline is not only a channel for people to participate in urban management, but also a bridge for the government to communicate with citizens. The quality of our work directly affects the image of the urban management department and the government. In order to create a standardized service window, I mainly pay close attention to service awareness, service management and service quality, and ask the staff to speak Mandarin and pay attention to civilized language. When receiving calls and reports from the masses, you should concentrate on answering the phone, patiently understand the problems, carefully transfer to other offices, enthusiastically answer questions and sincerely reply to exchanges. Through strict procedures and standardized behaviors, the staff's service awareness has been enhanced, their work attitude has been significantly improved, and the service quality has been significantly improved. In the past two years, * * * has accepted 7266 complaints from the masses, and transferred 7266 responses, with a handling rate of 100% and a satisfaction rate of 92%.
Second, to strengthen information construction as a means to build scientific and technological urban management.
(A) the use of scientific and technological means to strengthen the construction of urban management information.
Digital management is a new model and inevitable development direction of urban management. In order to speed up the popularization of digital urban management mode, on the basis of the original urban management hotline system, urban management voice calling system and gps vehicle positioning system, the staff of the command center and the hired professional and technical personnel jointly researched and developed a complaint handling system of urban management hotline to adapt to the new situation, and realized the interconnection and information resource sharing of the three-level network of municipal bureau, district bureau and squadron, which further enhanced the rapid response and emergency response ability of urban management law enforcement team.
(two) to strengthen the construction of urban management website, open up a new window to promote urban management.
Urban management website is a window to publicize industry policies, display the image and style of urban management, and a platform for Xiangfan urban management to release information to the society. In order to build an urban management website with standardized content, timely information and strong service function, and realize external publicity and social service, we revised the layout of the urban management website while drafting and reporting to the Municipal Bureau for formulating the management regulations of the urban management website. Add 18 special columns such as "urban management style, legal education, media fax, urban management knowledge question and answer, convenience service", and collect and upload 230 1 pieces of website information, which greatly enhances the readability, immediacy and practicability of the website and becomes one of the main windows of our bureau's external publicity. The number of visitors to the website has also increased from less than 20 thousand in previous years to more than 400 thousand every year.
(3) Pay attention to the collection and improvement of urban management information.
In order to ensure the comprehensiveness of urban management information, I arranged a special person to be responsible for information collection and data archiving. First, I regularly update the address book of the urban management system; Second, I have done a good job in keeping, sorting out and working on complaints; Thirdly, I collected and sorted out the dynamic information of urban management reported by the media, which laid a solid foundation for the standardization, completeness and accuracy of urban management information work and provided information services to leaders and departments in time.
Third, to improve the working mechanism as the carrier to create standardized urban management.
In order to effectively improve work efficiency and provide high-quality, efficient and fast services to the public, I mainly focus on further standardizing work procedures, establishing and improving various work systems and improving internal operating mechanisms. The first is to standardize the internal management system. According to the specific situation of the staff, the scientific and reasonable duty system, handover system, supervision and inspection system, hotline operator work norms, assessment rules and other systems have been formulated, and the work discipline, post responsibilities of the staff and the workflow of handling reports and complaints have been defined, forming a relatively complete work operation process of acceptance, review, transfer, feedback and filing. The second is to improve the 1 10 linkage work system, and further promote the standardization and institutionalization of 1 10 linkage work in order to effectively improve the overall level of urban management work in our city. Drafted, reported and formulated the Work Regulations of Urban Management Hotline, Inspection and Assessment Methods of Urban Management 1 10 Linkage Work, and Workflow of Urban Management Integrated Automation Service System, and defined the work requirements and inspection and assessment methods. At the same time, we insist on summarizing the work of accepting reports and complaints every Monday and reporting them once a month, which provides timely information for leaders to keep abreast of urban management dynamics and scientific decision-making.
Four, with full enthusiasm for work, and strive to do other work.
While doing a good job in the 1 10 command center, it is also responsible for the agency logistics of the inspector brigade and accepts some temporary tasks according to the arrangement of the municipal bureau. I participated in the phased work of the Municipal Law Enforcement Bureau in 2006 and 2007, such as budget, fund allocation, conference reception, two activities, in-depth study and practice of Scientific Outlook on Development activities, etc., and I was able to do my best to complete the tasks assigned by the leaders.
Five, adhere to clean politics, and consciously establish a good image.
As a cadre in party member, I can be strict with myself according to the standards of leading cadres in party member, and consciously abide by and implement the Party's policies and various rules and regulations. In terms of political discipline, we always remain keen and firm, dare to resist unhealthy trends, and consciously keep consistent with higher-level party organizations. In terms of organizational discipline, I insist that individuals obey the organization and subordinates obey their superiors, so that I can ask for instructions and report, and consciously safeguard the prestige of leaders and organizations. In terms of work discipline, consciously abide by the work system, conscientiously perform their duties, strictly abide by the provisions of the party's work style and clean government building, and do not abuse power for personal gain. There is no violation of discipline and law. In the leadership position of the department, always set an example for subordinates, unite comrades and respect others. Who asks others to do it first, and establish a good image among employees with practical actions.
In the past two years, the work of 1 10 command center has been affirmed and commended by all levels and departments. It has been awarded the title of "Youth Civilization" by the Communist Youth League Committee, "Youth Civilization" by the Communist Youth League Committee and "Women's Advanced Collective" by the Municipal Women's Federation.
Existing shortcomings and future efforts of intransitive verbs
Summing up my work in the past two years, there are still some shortcomings in the following aspects, which need to be continuously improved in the future work. Personally, first, there is not enough communication with relevant units and comrades at work. Second, the theoretical and business knowledge is not deeply studied, and the knowledge reserve is small. Third, the combination of theory and practical work needs to be further strengthened. Work: First, the importance of hotline work needs to be further improved; Second, the efficiency of hotline needs to be further improved; Third, the hotline handling needs to be further strengthened.
In the future, it will be improved through the following aspects: first, strengthen the study of theoretical knowledge and improve their own quality; Second, abide by rules and regulations, standardize management, and establish and improve various systems; Third, strengthen communication and cooperation with superior departments and other units, strengthen information exchange and reporting, and provide information guarantee for leadership decision-making; Fourth, improve the awareness of serving the people and establish a good image of "window" of urban management 1 10.
Although I have been busy these two years, looking back, I feel that I have done very little and very insignificant. In the future work, I think what I need to do is always remember my sacred duty as a national cadre and do my job well in my post. Feel some pressure on personal and work problems. Through continuous study and profound reflection in this section chief's mass appraisal, I have the confidence and determination to turn pressure into motivation and improve the shortcomings in my work in time.
The above is my debriefing report. Please give more valuable advice to leading comrades. I will accept it with an open mind and seriously rectify it.
1 10 summary of the work of the command center Fan Wensan:
First, take the opportunity of striving for Excellence to further improve the political and professional quality of the police in the command center. Our bureau gives full play to the role of the leading group, takes "striving for Excellence" as the carrier, comprehensively improves the overall quality of our police, and provides organizational guarantee for ensuring the completion of various tasks of the command center.
First, always adhere to the political police, and actively organize the police to learn the spirit of the Fifth Plenary Session of the Seventeenth Central Committee. Through study and education, the political quality of the police in the whole room has been further improved.
Second, take the "three basics construction" as the main line, comprehensively implement the internal affairs construction, standardize the post responsibilities of the police, and strengthen the command center's ability to handle affairs, write and serve.
Third, comprehensively strengthen the professional construction of the police, and comprehensively carry out on-the-job training based on the principle of "learning what to do", and provide professional training for the police in legal system, discipline inspection, supervision, writing, letters and visits, command and coordination, so as to improve the professional quality of the police. Fourth, conscientiously implement the "five prohibitions" to ensure that the police force has no violations of law and discipline throughout the year.
Second, strengthen business construction and promote Excellence. This year is the year of informatization promotion, and in the spirit of "efficient command, good operation and excellent service", business construction has been launched in an all-round way.
First, pay close attention to writing. Over the past year, according to the requirements of the Bureau Party Committee, "writing should be efficient, special affairs should be handled, urgent affairs should be handled, and general affairs should be handled", the communications from higher authorities and government departments of the county party committee are divided into four categories: urgent, quick, handling and reading.
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