1, charging method:

The embodiment of civilized service lies in service attitude and code of conduct. Clean movements, being kind to others, speaking slowly and asking polite questions all need to be cultivated from the details. The toll booth staff should greet the guests in advance and take the initiative to ask the guests what help and support they need. In the process of charging, the attitude should be sincere and the smile should be three points.

In the process of vehicle information entry, identification and charging, there is no delay to ensure smooth flow. Carry out voluntary guidance and services, guide guests out of the station, and assist guests to deal with vehicle problems in advance.

2, service specification and process:

The toll station was originally a government agency, and now the services provided are gradually inclined to commercialization. Therefore, the construction of norms and processes is also very important. The specific contents are as follows: establish a complete process specification, including the job responsibilities and working standards of toll collectors. Formulate inspection system and assessment standard, and formulate reward and punishment system at the same time.

Charging system:

ETC is a non-stop electronic toll collection system, and ETC lanes are used for vehicles equipped with ETC on-board equipment. ETC (Electronic Toll Collection) is the most advanced road and bridge toll collection method in the world.

The vehicle-mounted electronic tag installed on the windshield of the vehicle communicates with the microwave antenna on ETC lane of the toll station in short distance, and the computer networking technology is used to make background settlement with the bank, so that the vehicle can pay the road and bridge fees without stopping at the road and bridge toll station.

ETC is an electronic automatic toll collection system for highways, bridges and tunnels that is being developed and popularized internationally. This technology has a long history of development abroad, and the electronic toll collection systems in many countries and regions such as the United States and Europe have been partially networked, and economies of scale have gradually formed.