DJI DJI innovates the after-sales service process of consumer products;
1. Contact DJI DJI Innovation after-sales technical support for communication and judgment through channels such as "DJI Service" WeChat official account.
2. If the problem can't be solved remotely, users can apply for self-service maintenance in official website or the official account of DJI service WeChat.
2. SF will pick up the goods at home according to the time filled in by the user and send the machine back to DJI maintenance center.
3.DJI DJI service center tests products to determine whether they meet the return policy ("Yes" means replacement or refund).
4. If it is judged that the machine does not meet the return policy, DJI will judge whether it meets the free maintenance policy.
5. If it is judged that the product can be repaired for free, DJI will repair the product for free, and deliver the product after the test flight passes.
6. If the product does not meet the free maintenance policy, DJI will send a maintenance quotation.
7. The user agrees to repair and pay the maintenance fee. DJI DJI maintenance center carries out maintenance and logistics delivery after the test flight passes.
9. If the user refuses to pay, the original machine will send it back, but it will bear the freight.
DJI also provides DJI care service for aircraft damage, which provides free maintenance service for fuselage loss, supporting pan/tilt and integrated camera of DJI aircraft during normal use and operation. Baidu searched for "DJI innovation" and official website found "service and support". When buying a plane, you can buy DJI Care or DJI Care together. Insurance is divided into six months and one year, and different models have different prices. Please refer to official website for details.