Since the reform and opening up 30 years ago, China's economic construction has entered a rapid development track. With the growth of economic aggregate, the huge construction market provides unprecedented development opportunities for the engineering supervision industry. In this environment, China Railway Engineering Consulting Co., Ltd. has firmly grasped the two major themes of management, with a substantial increase in market orders, increasingly prominent business performance and a substantial increase in corporate visibility. At present, China Railway Consulting has participated in the supervision of subway construction in Beijing, Tianjin, Shanghai, Guangzhou, Shenzhen, Hangzhou, Wuhan, Chengdu, Xi, Shenyang, Nanjing and other cities 1 1, and successfully won the supervision contract for Wuhan-Guangzhou Passenger Dedicated Line and Zhengzhou-Xi 'an Passenger Dedicated Line in the railway construction supervision market.

Huatie Consulting is an enterprise mainly engaged in construction project supervision, and its products provide intellectual services for owners. More than 20 years of development practice has proved that talents are the basis for managing and revitalizing enterprises; The chief supervision engineer is the most important strategic resource of the supervision enterprise, and it is an urgent task for the supervision enterprise to build a team of chief supervision engineers who are politically qualified, technically competent, red and expert. To this end, combined with the characteristics and work practice of supervision enterprises, talk about the ability and quality of the director.

As we all know, the entrusted supervision contract of any project contains the responsibilities and authority of the project director, that is, to determine the division of labor and post responsibilities of the personnel of the project supervision agency; Preside over the preparation of the project supervision plan, examine and approve the detailed rules for the implementation of the project supervision, and be responsible for managing the daily work of the project supervision organization; Review the qualifications of subcontractors and put forward review opinions; Check and supervise the work of supervisors, and equip supervisors according to the progress of the project. Incompetent supervisors should change jobs; Preside over the supervision work meeting and issue the documents and instructions of the project supervision organization; To examine and approve the commencement report, construction organization design, technical scheme and schedule submitted by the contractor; Review and sign the contractor's application, payment certificate and completion settlement; Review and handle engineering changes; Preside over or participate in the investigation of engineering quality accidents; Mediation of contract disputes between construction units and contractors, settlement of claims and approval of project extension; Organize the preparation and release of monthly supervision report, supervision stage report, special report and project supervision work summary; Review and sign the quality inspection and evaluation data of division projects and unit projects, review the contractor's application for completion, organize supervisors to conduct quality inspection on the projects to be accepted, and participate in the completion acceptance of the projects; Responsible for sorting out the supervision data of the project, etc.

Defining the responsibilities and powers of the director does not mean that you can do a good job. Without the ability, the responsibility cannot be fulfilled; Without quality, power will get out of control and bring harm to enterprises. Only by combining responsibility, power, ability and quality closely can we shoulder the heavy responsibility of construction project supervision and provide quality services for owners.

Ability is the physical and mental energy that people rely on their own intelligence, knowledge and skills to understand and transform the world. It is obtained through repeated training in the process of using intelligence, knowledge and skills. The organic combination of various abilities and the ability to produce qualitative changes is called talent. As a director, you need repeated training to acquire modern management skills, coordination ability of organization, command and control, ability to grasp key points, strong leadership ability, and cultivate employees' ability, good communication ability and problem-solving ability. Judging from the talents with the hardware conditions of the director transferred by China Railway Consulting in recent years, those who have served as grass-roots administrative leaders in the original unit will complete the role transformation well after entering the supervision industry, and their comprehensive coordination ability will be stronger, while those who have not held leadership positions lack experience and experience in dealing with practical problems because they have not been trained repeatedly. Of course, the requirements for director talents should not be divorced from reality, but should be far-sighted, put forward the training direction from the needs of career development, and train excellent managers of different professional types in practice.

So, what is quality? Quality is the sum of people's conduct, knowledge, talent, interest, emotion and physique, and it is the advanced, civilized and essential connotation and accomplishment accumulated by people in long-term practical activities. Quality can be summarized into eight aspects, namely: political quality, ideological quality, moral quality, professional quality, aesthetic quality, technical quality, physical quality and psychological quality. As an excellent director, these eight qualities should be possessed, or they must be possessed through hard study. It not only reflects the comprehensive level of individuals, but also is the goal of enterprise talent strategy. Therefore, I think to be a qualified director, we should grasp the following points:

First, make clear the urgency of ability and quality construction ideologically.

On the one hand, improving ability and quality is an objective requirement from the outside. The director should have a higher education, rich modern knowledge and practical experience, as well as good moral quality and strong physical fitness. Obviously, under the current education system in China, it is difficult for any institution of higher learning to cultivate such talents, especially the accumulated practical experience. The training of directors can only adopt a comprehensive training mode combining school training, practical training and continuing education. This requires the enterprise to do a good job in cultivating the human resources of the director and provide the conditions and stage for the director to exercise and learn. On the other hand, the director should have the internal motivation to improve his own ability and quality, be strict with himself ideologically and politically, fully understand the existing gap and the effective ways to narrow it, and strive to become a qualified project director.

The director is the full-time person in charge of the supervision unit stationed in the supervision project execution organization, the direct organizer and manager of the project supervision work, and plays an important role in the management of the project supervision organization and the service process of the project management. The comprehensive ability of the director directly affects the service quality of engineering supervision and the external image and social reputation of the supervision unit. The owner of Huishan Tunnel in Wuxi, Jiangsu once said to the leader of China Railway Consulting: I don't care how big and well-known your supervision company is. After several years of contact, I only think that you are a live director! With this director here, can I continue to hand over the project to your company? . Although his words are biased, they also reflect the current owner's mentality and the importance and urgency of the project director's good ability and quality.

Second, in practice, we should understand the importance of ability and quality construction.

Ability and quality first reflect ideology and morality. It is the key to see whether a director is qualified and has good professional ethics and professionalism. Undeniably, the hardware conditions of comrades who can serve as directors are excellent, and there are countless comrades who have registered certificates in several countries in some supervision enterprises. However, the certificate does not reflect a person's ideological realm and moral standards, but only shows technical and business knowledge and talents. Still need to strengthen their self-cultivation, have both ability and political integrity to be competent for the job. Secondly, the ability and quality reflect the director's comprehensive level. It determines whether you can be good at dealing with all parties, including the relationship with the owner, the relationship with the contractor, the relationship with the team and the local relationship. It determines whether we can grasp the overall situation and coordinate to solve various events and contradictions, which is both principled, flexible and artistic. In the practice of supervision, some directors only concentrate on their business, neglecting communication with owners and contractors, and the information exchange channels are not smooth, so they can't grasp the initiative of work; Some directors are more serious than others, less lively, blunt and impatient; Some management is extensive, only work, regardless of life, do not grasp the ideological dynamics of employees. These phenomena are all manifestations of weak comprehensive coordination consciousness and ability. Third, ability and quality need to be learned in practice. The director's comprehensive knowledge level is higher than all parties, especially in today's increasingly detailed social division of labor, which is particularly important. We require that the director must be a compound talent, specializing in many things, in order to gain the admiration and respect of the owners and contractors. Fourth, ability and quality can maintain a high degree of political sensitivity. In recent years, we have successively undertaken railway passenger dedicated lines, high-speed railways and urban subway projects. The director should fully realize the extreme importance of the safety, quality and progress of our supervision project, and must not treat it lightly. Fifth, the ability and quality is the premise for the director to do a good job in management. Factory directors should not only be self-disciplined, but also make full use of their own personality strength and management art to mobilize, protect and give play to the enthusiasm and creativity of employees; Strengthen the education and training of supervision engineer's thought, technical business, professional ethics and professionalism; Starting from the basic work, improve the self-protection consciousness and work responsibility of supervision engineers.

Third, reflect the role model of director's ability and quality in his work.

A director should show excellent professional standards and rich practical experience. Although the director's technical ability can't be comprehensive and proficient in every item, he must have excellent professional standards and considerable professional technical ability and experience. Only in this way can the director gain a firm foothold in the supervision project and gain the respect of the contractor. The stationmaster of Huatie Consulting Yiwan Railway Supervision Station has solid professional knowledge, rich practical experience, and dares to adhere to principles, thus avoiding many major safety accidents. Under the leadership of the director, it has become a common practice for all supervisors to learn technology and drill business. In 2006, they won the honor of learning Red Flag Team from central enterprises. A person who doesn't know technology will never be a qualified director. With the increasing scientific and technological content of engineering construction, more and more specialties are involved, and their quality and technical requirements are getting higher and higher. This has its specific location, space and technical requirements for each major, and at the same time, it must meet the reasonable needs of the time sequence and space location of other major construction. If the technology is not fully and comprehensively considered, especially the details of some overlapping parts are not well considered, it is easy to have problems. Therefore, the director should pay attention to the study of technical theory knowledge of this major and related majors, so as to make himself a versatile and highly intelligent talent. The director should be familiar with and understand every technology in the supervised project, so as to fully grasp the project. When encountering problems in the project implementation process, he can find solutions through relevant technical channels. The director should not only be proficient in professional knowledge, but also know engineering construction? Versatile? 、? Know everything? , such as laws and regulations, economic management, contract management, construction engineering related professional knowledge, etc. , can consciously implement the national guidelines, policies, laws, decrees, norms, mandatory standards, etc. , so as to regulate and control the engineering construction behavior. The achievements of Huatie Consulting in recent years cover almost all the contents of domestic railway and subway municipal construction, so the director can also make full use of this platform, enjoy the experience and lessons, nip in the bud and avoid safety and quality problems in similar projects.

Directors should also set an example everywhere through their self-cultivation and high sense of responsibility. Supervision itself is a very hard work with a very high sense of responsibility. An irresponsible person is not qualified to engage in supervision work. As a director, he should not only have a high sense of responsibility, but also instill a sense of responsibility into every supervisor and become the overall consciousness and conscious action of the project supervision station (department). The director is always tempted by material interests in supervision work, but any behavior of abusing power for personal gain will always be exposed. How to keep the boundary of supervision professional ethics, manage yourself and manage your words and deeds, which requires the director to have good ideological cultivation, and must be: First, be strict with himself, take the lead in observing professional ethics, and lead all supervisors to do everything possible to complete the entrusted tasks; Second, we must go deep into the scene, seek truth from facts, adhere to the facts as the basis, and strictly supervise; Third, we should give full play to democracy, be good at dealing with people and arouse the enthusiasm of every member; The fourth is to correctly use the power of supervision and handle affairs impartially. The supervisor should set an example and demonstrate in front of all employees through his exemplary behavior.

Fourth, grasp the working principles through the construction of ability and quality.

Principle is one of the most basic requirements for the nature of director's work. According to the relevant regulations of construction supervision, supervision units should carry out supervision work fairly, independently and independently, and safeguard the legitimate rights and interests of owners and contractors. Entrusted by the owner, the supervision unit comprehensively controls and manages the safety, quality, cost and progress of the construction project, and the contact activities between the owner and the contractor related to the construction project contract are carried out through the supervision unit. The premise of these regulations requires that the director's behavior must be fair, which is the principle of being a man and doing things for the director. The law enforcement basis of the director includes laws, regulations, technical specifications, approved construction documents and contract documents, including binding documents formed in the process of contract implementation. The director's handling of contract events must have sufficient basis, which requires the director to adhere to the principle. But sticking to principles does not mean being inflexible. A competent director should be an organic combination of principle and flexibility. Grasping flexibility while adhering to principles means being flexible without losing principles. Only by grasping the degree of principle and flexibility can the supervision work be carried out smoothly, and only by grasping this degree can the supervision coordination be done well.

The director's work is complicated, and he is often at the intersection of various contradictions in practice, so he should have good psychological quality. If a person's psychological quality is poor, it is easy to produce psychological barriers, which are not only harmful to physical and mental health, but also bring unexpected losses to engineering construction. Psychological quality belongs to the category of psychology and also to the category of ideological cultivation. This requires the director to consciously strengthen his self-cultivation and self-cultivation in the process of handling affairs, to have noble sentiments and broad mind, to have an open heart and noble morality. Always reflect on yourself, overcome selfish, jealous, resentful, complaining about others and other human weaknesses, keep a clear head, be calm, be kind to others and show more care; At the same time, we also need to put ourselves in each other's shoes, analyze the pros and cons, move with emotion, and be sensible. This is easy to be accepted and effective supervision can be achieved. If the director has a good psychological quality, he can keep a cool head, feel comfortable, work easily and happily, and be orderly when dealing with problems.

Five, strengthen the ability and quality construction, improve the ability of organization and coordination.

The director should be an expert in coordinating the relations between all parties. The relationship between supervision unit and construction unit is entrusted and entrusted, and the relationship between supervision unit and contractor is supervised and supervised. Legally speaking, these three are equal subjects, which promote each other in their work and restrict each other in their management. In the supervision work, the project leader should coordinate with all kinds of personnel in the construction, design, construction, supervision, suppliers, subcontractors and other units. Among them, the first thing to do is the relationship with the master. Because the current engineering reality determines the master-slave relationship between the owner and the supervisor, many times the owner's satisfaction with the on-site supervision is the only yardstick to measure the quality of supervision work. Therefore, from the leadership of the supervision company to the work center of the project director, how to satisfy the owners. Obviously, the price of owners' dissatisfaction ranges from interviews and notices to requests for replacement of on-site supervisors and even suspension of payment of project supervision funds. Implement credit evaluation in supervision enterprises this year; On the other hand, if we can win the trust of the owner, the on-site supervision will be easier to carry out, and even if there are mistakes, such as insufficient personnel or poor supervision, we can take timely measures to remedy them. The premise is that the professional quality of the supervisor should be excellent, and it is not easy to give orders to others. In addition, he should pay attention to discretion when expressing his position and coordinating relations, and try to leave room for manoeuvre. The support of the owner is extremely important for the smooth development of supervision work, and it will be difficult to move without the support of the owner. Therefore, as a director, we should communicate with all kinds of owners, some know engineering, some don't, some are cheerful, some are introverted and have their own characteristics. The director should take corresponding measures according to the different characteristics of the owner, establish a good working relationship with the owner, and win the support of the owner for the supervision work. The director should establish a sense of service, think about the owner's thoughts, be anxious about the owner's urgency, provide help to the owner's unfamiliar infrastructure procedures, and actively assist the owner in all the preparations before construction. For example, our Shenyang branch took the initiative to write subway specifications, which solved the worries of the owners and won unanimous praise from the owners. The director should report face to face to the owner's project supervisor regularly, so as to grasp the engineering dynamics and understand the supervision situation.

The director should also correctly understand the relationship between the supervisor and the contractor. Supervision engineers and contractors have face-to-face work contact almost every day, and a good supervision and acceptance relationship is very important for the success or failure of supervision work and even the project. To establish a good relationship between the supervisor and the contractor, we must first strengthen the supervisor's own work, strengthen business study, strengthen on-site control, adhere to principles, seek truth from facts, act in strict accordance with norms and procedures, and treat the work with a scientific and rigorous attitude to convince the contractor; Secondly, we should pay attention to the combination of supervision and help, and put forward opinions or suggestions on technical problems, construction organization and management to the contractor in time. If the contractor succeeds according to the supervision opinion, it will definitely increase the weight of supervision in the contractor's mind and make the supervision work go smoothly; Third, flexible working methods should be adopted. The situation on the construction site is complex, so the specific problems should be treated specifically and handled flexibly. Contractors generally have their own experience and work habits, and supervision engineers should fully respect the opinions of contractors and give full play to their specialties. Opinions that the general supervision engineer is sure but the contractor can't accept at the moment should not be forced. The other party should be allowed to operate according to their own ideas, and the supervision engineer should continue to observe. Only when he has enough evidence can the director formally issue a warning to the contractor, so that he can recognize the mistake and correct it, which is more convincing.

At present, professional subcontracting and labor subcontracting are common in various engineering projects, and the definition of subcontractor's work scope is sometimes not clear enough. It often leads to the omission of working procedures, which brings some problems artificially, thus increasing the complexity of collaborative management. In addition, the construction organization and management are not perfect, and the level and quality of construction personnel and management personnel are uneven, which also brings difficulties and inconvenience to the coordination of various professions in construction. In the coordination of these aspects, the director can adopt the methods of meeting coordination, technical coordination, conversation coordination, written coordination, interview coordination and organization coordination, which are both principled and flexible, universal and targeted, and achieve the purpose of resolving contradictions. The supervision work is closely linked, and problems in any link will make the supervision work in a passive state. Therefore, the director should strengthen coordination and devote himself to establishing an efficient project system. For the design unit, the supervisor should sincerely respect its opinions, take the initiative to introduce the progress of the project to the design unit, and state the problems that need to be solved by the design unit in order to facilitate the design unit to carry out its work; The supervision engineer of the government quality supervision station shall truthfully report the project situation to him and accept supervision.

Six, through the ability and quality construction to achieve scientific management.

The director should be the operator of refined management. As the director of the project supervision station (department)? Number one? . There are both administrative and technical leaders. It shoulders the legal responsibility of safeguarding national interests, the honest and fair contract responsibility and the post responsibility of ensuring the company's interests and reputation. This responsibility requires the director to improve the work efficiency of the supervision station (department) with the consciousness and means of fine management, and make an overall plan for the supervision work according to the characteristics of the supervision project. Planning is a preview of supervision work, which should be strategic, comprehensive, concise and operable. In the planning work, we must first clarify the responsibilities of each supervision post and emphasize the discipline of supervision work; Secondly, it is necessary to clarify the supervision system, such as supervision log record, witness sampling inspection, on-site supervision, supervision data management, regular meeting system, film reading system and safety inspection system. Thirdly, it is necessary to clarify the requirements for the preparation of phased supervision results, such as monthly supervision reports and evaluation reports. The planning of supervision work should be targeted according to the characteristics of the project, not the same. Through planning, the overall framework of project supervision work is constructed, appropriate supervision institutions are set up, appropriate personnel are equipped, various supervision work systems are established and improved, supervision work procedures are standardized, post responsibilities are defined, and practical work assessment standards are formulated to prevent the phenomenon of treating a headache and treating a foot-ache, and disrupting the war, so that all supervision personnel can have a good idea of their future work. The director should also do a good job in pre-job training for all kinds of supervisors. The training content should be detailed, operable and targeted, and can only be employed after strict examination. In the process of supervision and implementation, we should always pay attention to the matching of responsibilities and rights of supervisors, achieve dynamic balance, and arrange appropriate work according to the characteristics, advantages and disadvantages of supervisors. For example, let the supervisors who dare to be responsible and work hard be the leader of the supervision team; Arrange experienced construction supervisors to focus on on-site inspection; Arrange supervisors with strong coordination ability to be the main person in charge of on-site safety supervision; People with good writing skills, high computer skills and strong budget ability are responsible for data and cost management. Personal goals and supervision goals are perfectly combined, knowing who should do what, when to do it, how to do it, and what standards to achieve. They will consciously implement it according to the regulations. Coupled with timely supervision and inspection, it not only mobilized the enthusiasm of all parties, but also reduced the unnecessary workload of the director.

People-oriented, create a harmonious internal environment, improve logistics management, so that supervisors have no worries. Engineering supervision has great mobility, a lot of on-site work and difficult conditions. The director should give top priority to logistics management, including accommodation and transportation, and solve such problems in time after entering the venue. In daily work, the supervisor should also pay attention to the problems existing in logistics work and solve them in time, so that the supervisor can work with peace of mind. Perfect logistics management has a multiplier effect on supervision itself, and its role cannot be underestimated. In the supervision station, it is necessary to create a good learning atmosphere, establish a positive atmosphere, urge supervisors to strengthen professional learning, care about the promotion of young supervision engineers' professional titles, qualification examinations and further study, and pay attention to personal development; Accomplish the supervision work well while realizing personal development. The director should be strict with himself, be lenient with others, care about supervisors everywhere, deeply understand their practical problems, try his best to help them overcome difficulties, respect everyone's habits, give reasonable guidance, adopt humanized management methods, and strengthen emotional cultivation and communication among members. Have different positions and different personalities. Only when personality is respected can people understand and support each other and give full play to people's intelligence. Supervisors should respect the work of subordinates and should not interfere with the work of superiors at will, so as not to dampen their enthusiasm for work. Arbitrarily interfering with the work within the authority of the lower-level supervisor will make the supervisor feel at a loss, have no opinion, have no independent ability and reduce his sense of responsibility. The supervisor should also point out the mistakes in the supervisor's work in time so that the work will not get out of control. We should fully trust the subordinate supervisors, let them work freely and stimulate their enthusiasm for work. For the mistakes made by hard-working supervisors, directors should be brave enough to take responsibility and resolve difficulties so that supervisors will not be timid and can work boldly and aggressively. Supervisors come from all corners of the country, with strong mobility, large age gap, uneven level and different majors. Some of the employed supervision engineers have just entered the industry and cannot be independent; Some professional skills are acceptable, but written expression is not; Some are outspoken and bossy to the construction unit; Some are self-righteous and don't listen to the command. In the case of low regulatory threshold and fierce price competition, it is unrealistic to blindly force high-quality and low-cost supervisors. This requires the director to give full play to the art and level of leadership, unite all those who can be United, and pay attention to the advantages of each member. In addition to those who are free and loose, like to create disharmonious factors or are afraid of hardship and fatigue, and lack professional ethics and professionalism, people who love their jobs and are self-disciplined can give full play to their strengths. Only when the director has certain leadership ability, creates a harmonious working and living environment, and gives full play to the subjective initiative of employees, can the supervision organization operate well and create excellent performance.

In short, we should see that with the increasingly mature and healthy development of the construction supervision market, whoever has the director talent will have the present and the future! Time waits for no one, we should strengthen the sense of urgency and crisis, put people first, be down-to-earth, lay a solid foundation, improve quality, strengthen management and develop scientifically. Take each project as a window to show the comprehensive strength of the enterprise, and take each director as the spokesperson of the corporate image. As long as we persist in cultivating the director talents and constantly improve the director's ability and quality, we can enhance the core competitiveness of enterprises and make them invincible forever. ;