1, report the case

If you are unfortunately diagnosed with new coronary pneumonia, you can call the service hotline of the product insurance company to apply for compensation.

2, finishing materials

What we have to do after reporting the case to the insurance company is to sort out the relevant materials. Such as disease diagnosis certificate, nucleic acid test report, etc. The specific materials should be based on the requirements of the insurance company.

After the materials are sorted out, they should be submitted to the insurance company in time.

Step 3 review

After receiving the claim materials submitted by us, the insurance company will send someone to review the materials. If the materials are in doubt, the insurance company will know the specific situation with us or send someone to investigate.

The insurance company will inform us of the audit results after the materials are audited.

Step 4 close the case

After the approval, if we meet the claim standard, the insurance company will deposit the insurance money into the designated account.

China Banking Regulatory Commission (CBRC) and China Insurance Association (PICC) proposed that insurance companies should open a green channel for insurance claims in COVID-19, set up a 24-hour telephone number to answer reports, simplify claims procedures, provide claims services efficiently, increase online claims, reduce offline claims and avoid unnecessary claims contact.

For customers who have been infected with novel coronavirus, the insurance company can pay first, and then fill in the relevant information. At the same time, many insurance companies have expanded the liability of existing insurance products, included new coronary pneumonia in the coverage of accident insurance and illness insurance, and cancelled exemption restrictions such as "specific infectious diseases".

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