I. Global Development Forum

1, good-looking, generous; Dignified and steady, neither humble nor supercilious; Kindness and sincerity; Dress solemnly and neatly.

2. Do "four diligence", that is, wash your hands and take a bath frequently; Often have a haircut and wash your face; Change work clothes frequently; Trim your nails often.

Don't drink before class, and don't eat raw onions, garlic and other foods with strong smell.

4. Tea, food, vegetables and food should be handled with care.

Second, polite language.

Polite terms should be "seven words" and "cross". "Seven words" are greetings, inquiries, thanks, apologies, responses, wishes and farewell; "Cross" means: hello, please, thank you, sorry, goodbye.

Third, tableware preparation

1. Set the table as required, that is, set bone plates, small bowls, chopsticks, teacups, ashtrays, toothpicks, seasoning salt for hot pot restaurants, vinegar pots and monosodium glutamate.

2. In principle, the side of chopsticks with store logo and store emblem faces upwards, and the tableware with store emblem faces the guests uniformly. Chopsticks should be placed one finger away from the pelvis, and toothpicks, vinegar pots and other condiments should be placed in the upper right corner of the dining table. The cup can only be placed upside down on a clean tablecloth or cushion to keep the cup hygienic.

All the cups should be put away at once when you start business, otherwise it will give people the impression that the restaurant is not ready yet. After setting the table, the catering waiter must check whether all the tableware is clean and complete, and put it according to the standard.

The basic qualities that the front desk staff should have.

First, good professional ethics.

Good professional ethics is the basic quality that every employee should have. Only with good professional ethics can we gain the trust and affirmation of others in our work.

Second, good interpersonal relationships.

Front office staff must have good interpersonal communication skills, communicate with subordinates, guests, superiors and managers of other departments in time, gain the trust and cooperation of colleagues, and win the favor and praise of customers.

Third, good language skills.

The front office staff have higher language requirements than other departments, so the front office staff should exercise their language expression ability, be fluent in Mandarin, be good at communication, have affinity and have a strong sense of confidentiality. At the same time, by constantly improving their foreign language level, they can communicate well with foreign guests.

Fourth, a healthy body

The front office work is very hard, with a heavy workload every day. The front office work is more complicated and casual. Without a strong body, it can't be supported. Therefore, it is especially required that the front office staff should have a strong body.

5. Good team work ability

It is inevitable that the front office staff help and cooperate with each other, which requires the front office staff to have team consciousness, high sense of responsibility and initiative in their work.