Summary of the company's back office work (1) How time flies. I have been in XX for three years. I am honored and happy to be a member of xX. I want to thank the leaders for their trust and affirmation in my work. My work cannot be separated from the help and support of my colleagues. It gives me a platform to discover and know myself, and also gives me an opportunity to constantly improve myself in my work practice. The reception at the front desk for three years has greatly changed and influenced me. I have overcome my shyness, my timid idea of speaking, and encouraged myself, I can. The following is a report on my three-year work:
1. As an internal employee of the company, I feel like a housekeeper, a person who serves all employees of the company. I am quick-witted and will help when necessary. With the goal of "doing better", I actively completed the following duties:
Main work contents: responsible for the procurement, storage and management of daily office supplies and fixed assets of the company;
2. Responsible for the maintenance, repair and regular inspection of the company's daily office equipment;
3. Assist the finance department to complete the year-end fixed assets inventory and tabulate, summarize and register;
4. Be responsible for filing and keeping all kinds of fax documents reported by subordinate companies to the Group;
5. Assist department managers and assistants to sort out daily documents or report materials to various functional departments;
6, responsible for the company dormitory personnel arrangement management;
7. Be responsible for purchasing and booking air tickets, boat tickets, hotels, etc. Suitable for corporate business travelers;
8. Front desk reception
9. Subscribe to the company's annual newspapers and magazines
Briefly describe the work situation
1, reception at the front desk. Be able to treat every guest positively and enthusiastically, and always remind yourself to smile at others. During the period, I have dealt with corporate customers and got their satisfaction. At the same time, it also greatly improved my interpersonal level; Procurement and equipment maintenance: We have formulated the principle of shopping around and responded to the leader's words-make the company our home.
2. Enrich business knowledge and improve work ability. Charging constantly during work, accumulating business and cultural knowledge. Last year, I handled the annual industrial and commercial inspection of the company in 2007 and participated in the ISO900 1 quality system certification of the company. In order to do a good job, I took pains to clarify the working procedure and direction and improve my working ability.
3. Work attitude: I can treat every job correctly and seriously, devote myself seriously, and always put the company first. As long as the company needs to work overtime and there is no excuse to refuse, I can also complete the work and tasks assigned by the leaders seriously and responsibly.
Second, the job responsibilities
Back office work is a comprehensive service work, with light back office posts and heavy responsibilities. At the same time, it is necessary to complete the temporary work assigned by the leaders and department managers, and assist the director in handling the daily work. A qualified back office staff must have a strong sense of professionalism, a high sense of responsibility and a pragmatic work attitude, be familiar with business and back office work, have a wide range of knowledge, be meticulous in work style and be diligent and selfless. Combined with the above three years of back office work experience, talk about my own profound experience:
Taking the interests of the company as the starting point, earnestly perform the post responsibilities.
As the backstage purchasing staff of the company, we should take cost saving as the first priority, spend the least money, buy the best things, don't take kickbacks, and don't embezzle public funds; In order to avoid false application, you must obtain a material purchase order before purchasing, or unless the leader has specific instructions. Register and number the purchased fixed assets and consumables in time to ensure the integrity of the company's property. For the purchased and requisitioned items, make an inventory table in the form of warehousing and warehousing documents, and make an inventory of the items in the warehouse. False reports, false reports and false reports are not allowed, so as to ensure that the accounts are consistent with the items and the accounts are consistent with the facts. And do a good job of proofreading and verifying with the financial department personnel at the end of the month. Conduct a comprehensive inventory check with the personnel of the finance department every quarter.
Ensure the normal operation of office equipment and facilities.
Take good care of the company's property, make efforts to regularly check daily office equipment, such as photocopiers, projectors, fax machines and other office consumables, and regularly invite professional service personnel to visit for maintenance, thus ensuring the normal use of all equipment and prolonging its service life.
Timely and accurate, serious and responsible, careful and meticulous document management
Implement safe and effective management of the examination and approval documents uploaded by the subordinate companies of this unit, so that the categories are clear, the catalogue is complete, and the arrangement is orderly, so as to facilitate the search and use of the documents. After receiving the registration, it should be delivered to the recipient as soon as possible, tracking the approval documents, asking about the approval progress of the documents in time, and giving feedback to the sender as much as possible.
Strictly abide by the dormitory management system
A high degree of safety awareness, care for personal and public facilities in the dormitory, and serve everyone enthusiastically. Focus on the overall interests of the dormitory, focus on the life safety of dormitory employees, focus on maintaining a good dormitory environment, and aim at unity and harmony. Work actively and enthusiastically, think of others and do what others need.
Summing up the work in the past three years, although some progress and achievements have been made, there are still some shortcomings in some aspects. For example, there are not many creative work ideas, individual business work is not skilled enough, and communication with leaders is not enough. We need to constantly improve ourselves and spur ourselves in the future work practice. In the future work, I will ask myself to do five diligence: eye diligence, hand diligence, mouth diligence, leg diligence and brain diligence. Contribute to the development of the company.
At present, the annual "work summary" has begun to appear in black and pink. As a result, all units and departments have come up with "all-round solutions" to sum up the work done in the past year through a strong "scholar" color. This is understandable and normal. However, it is believed that "year-end summary" should not be divorced from reality, sing high-profile, choose good words and evaluate objectively. Generally speaking, "year-end summary" must put an end to "three taboos".
One should avoid boasting and exaggerating. What work has been done this year, the superiors know it, and the people know it well, so they should report it truthfully. Well done, the team has a steelyard in mind, so they can weigh the weight naturally. To do well, we should sum up our experience, gains and losses. In short, "if you have it, you will change it, and if you don't, you will be encouraged." Never exaggerate your achievements and deceive your superiors and subordinates.
Second, avoid the heavy. Some departments and units are often "overjoyed" at the end of the year, exaggerating their achievements, saying that small things are big things, sesame seeds are watermelons, paying attention to contributions, doing practical work, and saying a lot of good things. However, when summing up mistakes and shortcomings, they are always understated, and a few words will pass. Some even "roll with the punches and minimize the major events", and one-sidedly emphasize objectivity over subjectivity. Therefore, the "year-end summary" should talk more about the shortcomings and practical problems in the work.
Three taboos are long and masterpiece. Some departments and units in the "year-end summary" think that the summary is well written, which means that the work has been done much and well, and it is "level", otherwise it is just the opposite. Therefore, the "year-end summary" of some units is full of nonsense, big talk, nonsense and "bull's head is not right for horse's mouth", which makes people feel flashy. At the same time, the content is empty, and the patchwork summary is also a serious waste of manpower, material resources and financial resources, which encourages the breeding of unhealthy trends.
Therefore, the "year-end summary" should seek truth from facts, talk less empty words and effectively change the work style.
Summary of the company's business back office work (II) Under the correct leadership of the company's leaders at all levels, with the solidarity, cooperation and care and help of colleagues, all tasks were well completed in the first half of the year, and the professional quality and ideological and political aspects were further improved. The achievements and shortcomings of the past six months are summarized as follows:
I. Ideological and political performance, moral cultivation and professional ethics
In the past six months, I have conscientiously observed labor discipline, went to work on time and used my working hours effectively. Stick to your post, you need to work overtime to finish the work on time, and ensure that the work can be completed on time. Seriously study legal knowledge; I love my job and have a strong sense of responsibility and dedication. Actively learn professional knowledge, have a correct working attitude and treat every job seriously and responsibly.
Second, work ability and specific business aspects.
My job is business office. Mainly responsible for the statistics of iron ore shipment and receipt of the company. In addition, the daily number of wagons will be reported to Shanxi office in time to check the receipt of goods in Shanxi office; Arrange train tickets and issue all-in port tickets; Daily discharge statistics of port operation department, water content statistics of port inventory, etc.
In line with the goal of "doing better", carry forward the pioneering and innovative spirit in the work, do a good job in a down-to-earth manner, and successfully complete various tasks in the past six months:
1. Statistics: We can get the weight list from the agency department in time and make accurate statistics on the delivered quantity and the received quantity.
2. Receiving goods: The receiving quantity reported by Shanxi Office can be gradually divided into a whole column from the receiving profit and loss statistics of the whole ship at the time of initial contact.
3. Empty car weighing: Empty car was implemented in May this year, and now the delivery quantity can be accurate. Although the previous statement is based on the track scale, there are still errors. Now that the empty car is weighed, the delivery quantity can be basically accurate.
4. Moisture detection: In the past, the port was under-shipped, and the responsibility was unclear, whether the goods were stolen or the water was lost. Now it is stipulated that every cargo should be tested for moisture, so there will be no shirking responsibility.
Third, there are shortcomings.
Summing up the work in the past six months, although some achievements have been made and great progress has been made, there are still the following shortcomings:
First, sometimes there is a gap between the quality and standard of work and the requirements of leaders. On the one hand, due to the lack of personal ability and quality, iron ore receiving and dispatching statistics sometimes have some errors; On the other hand, the workload is heavy, the time is tight and the work efficiency is not high.
Second, sometimes work sensitivity is not very strong. Not sensitive enough to the things assigned by the leaders, sometimes the work is not advanced and the report is not timely enough.
Third, the role of the leader's staff assistant is not obvious enough. If you don't grasp the overall situation of the work well, you can't take the initiative and think of ways in advance. A lot of work is just "abacus beads"
Four. Work plan for the second half of the year
In the second half of the year, I will give full play to my advantages, improve my shortcomings, broaden my thinking, be pragmatic and go all out to do my job. It is planned to carry out work in the following aspects:
The first is to strengthen work coordination. According to the annual work requirements of the company's leaders, make specific plans for the work in the second half of the year, clarify the content, time limit and goals to be achieved, strengthen coordination among departments, organically combine all work, clarify work ideas, improve work efficiency and enhance work effectiveness.
The second is to strengthen the work style construction. Always maintain a good mental state, and carry forward the work style of hard work, advancing despite difficulties, striving for perfection, being rigorous and meticulous, and being proactive.
Summary of the company's back office work (III) Open up the market, pay close attention to production management internally, ensure quality, be market-oriented, face the challenge of this year's global financial crisis, seize the opportunity, and all the staff in the sales department make joint efforts. Qi Xin cooperated to complete this year's sales task. The work this year is summarized as follows:
I. Annual sales of 20xx
After 20xx years of exhibitions in Beijing and Shanghai, and the publicity of professional magazines such as HC and Discovery Resources, our xx brand products have gained a certain popularity, and customers at home and abroad have a certain understanding of our products. In 20xx, the boss set a sales volume of xxxx million yuan for the sales department, and our sales department achieved an annual total sales volume of xxxx million yuan, with a production and sales rate of 95% and a collection rate of 98%.
Two, strengthen business training, improve the overall quality.
The product sales department is responsible for the sales of all products of the company. It is conceivable that the responsibility is great and the task is arduous. It is very important to establish a high-quality sales team that can recruit good soldiers and complete the company's annual sales task. If a worker wants to do a good job, he must sharpen his tools first. In order to improve the comprehensive professional quality of sales staff, all employees in the sales department must carry out vocational skills training to further improve their sales knowledge. This year, the company added an online version of financial management software with a network speed of 3000, which can clearly reflect the sales and financial management in time. Our sales staff are trained by xx xxxx Technology Co., Ltd., and their professional knowledge and internal information are confidential. Everyone should have professional ethics. The boss is the top leader who leads the sales department. He hopes to strengthen the supervision, criticism and professional guidance of our employees, so that our sales staff can learn more professional knowledge and improve their technical functions and self-appreciation ability. In 20xx, I studied iso internal audit training and accounting professional knowledge training, and obtained the certificate recognized by the state. Over the past year, we have fully practiced the management knowledge and methods we have learned in the company's production management, and the display effect is satisfactory.
Third, build a marketing network and cultivate a sales model.
Microphone line sales are the focus of our product sales department, and the sales situation will directly affect the company's economic benefits. Over the past year, the product sales department has persisted in consolidating the old market, cultivating new markets, opening up market space, and tapping potential markets, and used our company's brand reputation to drive product sales, thus building a sales network pattern with xx as the main body and radiating the whole province and the whole country.
Fourth, pay attention to industry trends and grasp market information.
With the increasingly fierce market competition among electronic products industries, information plays an increasingly important role in the marketing process, and information is benefit. The sales department pays close attention to market trends, grasps business opportunities, demands benefits from information, and institutionalizes, standardizes and regularizes market research and information collection, analysis and collation. The product sales department has established a stable and reliable information channel through market research, business negotiations, newspapers and magazines, industry associations, computer networks, etc., and paid close attention to the development trend of the industry; Establish customer files and manufacturer files, and strive to collect basic information; According to the market situation, actively send business personnel to track and master the dynamics of the domestic sales market.
Verb (abbreviation of verb) make persistent efforts to meet new challenges.
Looking back on the past year, all the business personnel in our sales department worked hard, United and cooperated, and made positive progress, and achieved good sales performance. Achievements belong to the past. Looking forward to the future, the road ahead of the sales department is longer, more difficult and more arduous. All the business personnel in our sales department unanimously stated that we must give full play to * *' s enthusiasm, initiative and creativity, fulfill our post responsibilities, go all out to do a good job in the sales of 20 14, deeply understand the dynamics of the electronics industry, further develop and consolidate the domestic market, and create higher sales performance for the company.