ITIL Agreement 4 is based on this guidance. Under the background of wider customer experience, value stream, digital transformation and system thinking, it reshapes the established ITSM practice and adopts new working methods (such as lean, agile and development operation and maintenance).

ITIL 4 will help organizations smoothly enter a new technology era marked by emerging technologies such as artificial intelligence, Internet of Things and nanotechnology, which is often called the fourth industrial revolution.

The purpose of the new ITIL protocol is to provide a practical and flexible framework for organizations. By helping them integrate human, digital and physical resources, they can remain competitive in a complex modern environment and support them to move towards a new world of digital transformation.

Among the major training institutions, the faculty of training institutions directly determines the probability of students obtaining ITIL certificates through examinations, and also directly determines the passing rate of the institutions in ITIL examinations. Wilson Tsui Training Center will provide appointment examination service for ITIL in China at any time.