1.0 purpose

Establish a good corporate image and strive to win customer satisfaction. Create a good corporate atmosphere, establish a good corporate image, improve work efficiency and

Company benefits.

2.0 Scope of application

Applicable to all employees of the company and all occasions of contact with customers.

3.0 content

3. 1 personal etiquette

3. 1. 1 Employees must be dignified and tidy. The specific requirements are as follows:

6? 1 hair: employees should wash their hair frequently and keep it clean. Male hair should not be too long or too short (baldness), and the hairstyle should be coordinated and not weird.

6? 1 nails: nails should not be too long, but should be trimmed frequently. Female employees should try to use light color when applying nail polish.

6? 1 beard: the beard should not be too long, and it should be trimmed frequently.

6? 1 Oral cavity: Keep clean, don't drink or eat smelly food before going to work.

6? 1 Female employees should make up to give people a clean and healthy impression. They shouldn't wear heavy makeup, and they shouldn't use strong perfume.

3. 1.2 Dress neatly and don't over-decorate. Specific requirements:

6? 1 shirt: shirt collar and cuffs must not be dirty. Shirts must be tied in pants and buttoned up.

6? 1 Tie: When public servants appear in front of people, they should wear a tie and pay attention to the color matching of suits and shirts. Ties should not be dirty,

Broken, skewed, loose.

6? 1 Female employees are not allowed to wear short skirts in the workplace. Pay attention to the coordination of shoes, socks and clothes colors.

6? 1 The dress of female employees should not be "transparent", "revealing" or "tight".

6? 1 Women should not wear too much jewelry, and one finger should not wear more than two accessories.

6? 1 Keep your shoes clean, repair them in time if they are damaged, and don't wear shoes with nails.

3. 1.3. Employees in the company should keep elegant posture and movements. Specific requirements:

6? 1 Standing posture: keep your feet on the ground, your toes are about 45 degrees off the ground, your back is straight, your chest is natural, your neck is straight, and your head is slightly downward, so that you can see your face clearly.

Cave. The arm naturally does not shrug, and the body center of gravity is between the feet.

6? 1 When meeting customers or attending ceremonies, or in front of elders and superiors, don't hold your chest with your hands.

6? 1 sitting posture: knees together, legs drooping, hands clasped. Keep your waist straight and chest out. Don't stretch your legs forward or backward arrogantly, and don't look down at the front. ask

When moving the position, put the chair where it should be, and then sit down.

6? Nod and smile when you meet colleagues in 1 company.

6? 1 When shaking hands, take off your gloves, stand in a normal posture and look into each other's eyes. Don't bend down. Generous, enthusiastic, neither humble nor supercilious. Hold out your hand at the same time

Sex should first reach out to low-ranking or young people, and men of the opposite sex should reach out first. Don't shake hands with two people at the same time and don't wipe your hands face to face.

6? 1 Gait: look straight at the eyes, abdomen in and chest out, smooth and light. Moderate pace. Walk lightly when walking through passages and corridors. Whether in their own public places.

Division or other company, when walking in the corridor, can't talk loudly, let alone sing and whistle. Be polite when meeting your boss or customers.

Jane, you can't grab the line.

3. 1.4 In the company's public places, we must pay attention to the following issues:

6? 1 Don't put on makeup in public.

6? 1 Avoid all kinds of abnormal sounds in the body.

6? 1 Don't scratch any part of your body.

6? 1 Don't tidy your clothes when you walk.

6? 1 Don't talk loudly and shout.

6? 1 Don't stare at others to judge.

6? 1 Do not eat snacks (such as chewing gum).

6? 1 Don't lie prone or sit on the table.

3.2 Business Etiquette

3.2. 1 Use the company's goods and equipment correctly to improve work efficiency;

6? 1 The company's articles can't be treated savagely and used privately.

6? 1 Clean up the account books and documents, and close the lids of ink bottles and sealed boxes in time after use.

6? 1 Borrow things from others or companies and return them to their original places in time after use.

6? 1 Nothing unrelated to work can be put on the workbench.

6? 1 Address the boss according to his position in the company. Colleagues and customers are commensurate with Mr. and Ms.

6? 1 Don't read colleagues' documents and materials without permission.

3.2.2 Office "Six No's" and "Four Essentials"

6? 1 6 No:

Don't judge others at will.

Don't talk about personal salary

Don't put the blame on your colleagues.

Don't do private work.

No personal calls for a long time.

Don't pry into other people's privacy.

Four elements:

Office hygiene should take the initiative.

Personal desktop should be neat.

Colleagues should greet each other when they meet.

Someone in the office wants to be served.

3.2.3 Make and answer calls correctly, quickly and cautiously.

6? When 1 calls, if you hear the bell, please take off the receiver at least before the second bell rings. Say hello before you speak, and report your situation to the company and departments. When the other party tells you

Listen carefully and write down the main points. When you can't hear clearly, tell the other party in time, and finally say goodbye politely. The other party hangs up and puts down the receiver.

Keep the phone short and to the point. Don't chat on the phone.

When you judge that you can't handle the missed call, you can tell the other party frankly and give the call to someone who can handle it immediately. Before the handover,

You should briefly tell each other what you said first.

No personal calls during work hours.

3.3 Reception etiquette

3.3. 1 Receiving requirements are as follows:

Don't be absent during the prescribed reception time.

If there is a customer visiting, get up and receive it immediately and offer your seat to pour tea.

Visitors often come in order, so you can't receive familiar customers first.

Welcome customers who come in advance.

Always remember the customers who come here.

3.3.2 Ways and means of introduction and being introduced:

6? In the case of direct face-to-face introduction, introduce people with low status to people with high status first. If it is difficult to judge, young people can be introduced to older people. exist

In the relationship between our company and other companies, we can introduce our people to people in other companies.

6? When introducing a person to many people, 1 should introduce the person with the highest status first or as appropriate.

6? 1 When introducing men and women, men should be introduced to women first. When the status and age of men and women are very different, if women are young, they can be introduced first.

For men.

3.3.3 Method of receiving and keeping business cards:

6? Give the 1 business card to your elders or superiors first.

6? When handing in your business card 1, put your words forward, take out your hands, and clearly state your name when submitting it.

6? 1 When you receive the other party's business card, you should use both hands to answer it. You should read it immediately when you get it. After remembering each other's names correctly, put them away. If it's the other person's last name,

If there are difficult words to read, ask at once.

6? 1 Keep the received business cards properly for retrieval.

3.3.4 Specific requirements for banquet etiquette:

6? 1 Dress generously and neatly.

6? 1 keep the appointment on time.

6? 1 Greet the host.

6? 1 After taking a seat, listen to the arrangement of the host or artist, and do not dispute to sit in the seat.

6? 1 Sit up straight and pay attention to the position of your feet and hands.

6? 1 Eat only after the owner gives the signal.

6? 1 Don't leave the table at will after eating. The others left the table in turn after they left.

6? 1 When you leave, take the initiative to clean up the tableware.