Suning after-sales service center undertakes the after-sales service of all kinds of electrical products of the Group and is committed to providing consumers with "cordial, fast and thoughtful" quality sunshine service. For twenty years, Suning has been adhering to the principle of "Sincerity, Suning Service; Service is the only product of Suning, and customer satisfaction is the ultimate goal of Suning service. " The service concept of.
Suning's professional after-sales service is the core advantage that distinguishes Suning from its competitors. In 2009, the concept of "service and responsibility" was put forward, which made the service responsible and really put the interests of consumers first. Dig deep into the essence of service and devote yourself to dedicated, dedicated and professional service.
Suning after-sales industrial chain:
With the goal of "network integration, mechanization of operation and informatization of management", Suning Appliance has made great efforts to build a third-generation logistics base with mechanized operation and informatization management as its main features throughout the country. The third generation logistics base integrates logistics distribution center, call center, training center and logistics center, and supports retail distribution service with a radius of 8-150 km, with an annual commodity transaction volume of 5-20 billion yuan.
It has become a major service and rear platform of Suning Appliance. At present, the logistics bases in Hangzhou, Beijing, Nanjing, Shenyang and other places have been put into use, and dozens of logistics bases in Beijing, Guangzhou, Tianjin, Chongqing, Chengdu, Fuzhou, Hefei, Wuxi, Qingdao and Jinan are under full construction. It is estimated that by 20 15, Suning Appliance will complete the construction of 60 logistics bases nationwide.
After-sales safety maintenance service, Suning Appliance continuously expands service categories and refined services on the basis of "professional self-operated" after-sales service. Relying on thousands of after-sales service networks all over urban and rural areas, more than 20,000 professional service engineers always respond to customers' needs, come to the door quickly within 24 hours, provide customers with professional and reliable after-sales protection, and become the largest electrical appliance service provider in China.
Focusing on customer needs, Suning Appliance has also launched self-service products such as sunshine package, IT helper and service housekeeper card. Self-promoted series of household appliances safety standards have also become industry or national standards, with a number of national invention patents. Is the first national professional skill appraisal qualification unit in the industry, and won the best after-sales service award in China.
Customer hotline service: With the goal of "improving customer satisfaction", Suning Appliance promises consumers 365 days of self-help and expert services such as telephone, internet, SMS and video, and uses the largest national call center platform in the industry.
The national unified service hotline provides customers with services such as consultation, appointment, complaint and return visit 24 hours a day. At the same time, expert seating, member service, telephone payment, claims service, Qiao Song hotline, trade-in channels and other all-round fast service channels responded comprehensively, which greatly facilitated consumers.
What's the customer service phone number of Suning? Answer: Suning customer service telephone number: national unified after-sales service hotline: 4008 365 365. Call this hotline to inquire about the delivery, installation and maintenance of the order.
Online Customer Service: Log in to Suning.cn's homepage, click "Online Customer Service" at the top right of the homepage, wait for the system to access and talk to online customer service. You can provide information such as membership card number, sales order number, consignee's phone number, etc. Online customer service can inquire about the delivery, installation and maintenance of the order for you.
Suning Appliance after-sales maintenance service Suning Appliance after-sales maintenance service can directly call the after-sales service telephone number: 400-836-5365.
Suning Appliance's after-sales maintenance service fee is transparent. Suning.cn's after-sales telephone calls are time-saving and efficient. You can make an appointment by phone.
Matters needing attention in purchasing Suning Appliance:
1. When purchasing and selecting your favorite household appliances, Suning.cn will call the after-sales service center. Don't look at the price tag before deciding to buy. Ask more about the after-sales phone number of Suning. com. Some home appliances can be bargained after the price tag is marked. At the very least, you can ask the shop assistant for a small gift.
2. Home appliances of the same brand will have different prices in different shopping malls. However, it should be noted that although it is the same style of household appliances, the specifications and models may be different. This is also a means for manufacturers to weigh the market competition.
3. Some household appliances will be updated and upgraded frequently. After the new model goes on the market, the old model will be sold at a discount and the price will be much lower. If you are not particularly in pursuit of new styles, it is recommended to buy discounted secondhand goods. The so-called new model is nothing more than adding several new functions to Suning.cn after-sales telephone, which is not necessarily practical.
The 24-hour after-sales manual telephone service in Suning.cn is 400-836-5365 in Suning.cn.
Suning.cn Online Internal Complaints entered the Suning.cn Network for the first time. Click on the complaint page at the bottom of the service center, and then do the corresponding operation. If it is not an internal complaint, you can call the Consumers Association or 123 15.
Online customer service needs to log on to Suning.cn's homepage, click "Online Customer Service" at the top right of the homepage, and wait for the system to visit and talk with online customer service. Online customer service can provide information such as member card number, sales order number and consignee's phone number. Online customer service can inquire about the delivery, installation and maintenance of the order for you.
Introduction to Suning.cn:
Suning.cn is a retail service provider in China. In the era of Internet retail, Suning has continuously promoted the strategy of smart retail and scene interconnection, expanded all categories, made omni-channel online, and integrated all customers. By opening up the supply cloud, user cloud, logistics cloud, financial cloud and marketing cloud, we have realized the ubiquitous 1 hour scene life circle solution from online to offline, covering the needs of consumers in all directions.
Suning Appliance Maintenance Telephone Suning Appliance is the seller, and the after-sales and maintenance of big-brand household appliances are the responsibility of the after-sales service department of the manufacturer. Unknown small household appliances without after-sales outlets can contact Suning customer service.