1, standardized image: As a waiter, standardized image is very important, which can leave a good impression on guests. Dress neatly: wear clean and tidy uniforms or clothes, pay attention to hygiene, and have no stains or oil stains. Neat hairstyle: the waiter should pay attention to neat hairstyle, not messy, and clean hair.
2. Polite language: The polite language of the waiter can make the guests feel friendly. Welcome: When guests enter the restaurant, the waiter should sincerely welcome them. Thank you for coming: when guests leave the restaurant, the waiter should thank them. what can I do for you? When a guest needs help, the waiter should take the initiative to ask and offer help.
3, service attitude: enthusiasm and initiative: the waiter should be enthusiastic and take the initiative to receive customers, smile, say hello, and provide help in time. Careful and meticulous: the waiter should listen carefully to the customer's needs and feedback and solve them seriously. Sincerity and honesty: waiters should treat people sincerely and do things honestly. Intimate and thoughtful: the waiter should pay close attention to the customer's dining needs and take the initiative to provide services.
Problems that waiters should pay attention to
1, waiters need to have good instrument makeup, a comfortable instrument will make guests feel intimate with this hotel, and wearing light makeup is also the most basic courtesy. Neat clothes and correct standing posture are the first steps to become an excellent hotel waiter.
2, the waiter should be polite, pay attention to polite language when serving the guests, say more please, treat the guests as their own family. Sometimes careful reminders will make guests feel very warm, such as careful steps, attention to hot mouth and so on.
The waiter should have the consciousness of active service, observe more and see what the guests need, and try to do it before the guests call you. No matter what happens, don't run around, it will make the guests feel uneasy. Be calm when you encounter something. Remember to report to the leader in time if you can't handle it, and don't gather people to discuss it.