Tobacco Hotel 1 Work Plan and Summary

Unconsciously, I have been employed for more than a year. Here, I started my work as an employee from a school student, and learned more knowledge and skills, which improved in all aspects. With the support of the leader and the help of my colleagues, I finished my work well. I am very grateful to the company leaders for giving me this growth platform, so that I can continue to grow and learn in my work and improve my own quality. Facing the coming 20xx year, I have a new work plan for the second half of the year:

I. Daily work

1, make things detailed, organized and standardized.

The work at the front desk is trivial, sending and receiving faxes, emails and newspapers, maintaining office equipment, delivering water and receiving different visitors. When I first came into contact with work, sometimes things got together, and I couldn't cope with it, as if I was in a hurry. Although the work was completed, some details were not noticed during the work, and things seemed chaotic. The efficiency is also low.

After continuous exploration and summary, I realized that in order to complete these tasks with high quality, we should first make an overall plan for the work, and then start with the details to maintain a good working condition and improve efficiency. Only by constantly improving ourselves can we be competent for seemingly simple administrative work. Now, we have been able to better coordinate our work and try to properly handle the details of our work. Strive to give you the best support and service, constantly improve your business level, and always demand yourself according to professional standards. At the same time, standardization needs to be strengthened, and I will pay more attention to this point in my future work.

2. Keep in good working condition

Low people are kings, and low land is the sea. Administration itself is a service and support work, especially the reception at the front desk. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service, understand everyone's needs and serve everyone in time. Drivers who pick up other people, such as newspaper delivery, water delivery and visitors, should also be considerate and reflect the good image of the company.

Only by maintaining good working conditions can the service quality be improved. In the process of work, I ask myself to avoid negative emotions, keep in mind my job responsibilities, always put my position at a suitable height, and devote myself to my work with the attitude of serving others and improving myself. This is also a necessary accomplishment for an administrative staff.

3. Learn communication and teamwork.

Communication is an indispensable ability for a person to survive in this society. The front desk work needs to deal with many people at home and abroad and all sectors of society. Communication, good and effective communication is particularly important. In this year's work, communication is basically smooth, but there are also many problems. When something happens, in many cases I lack enthusiasm and initiative in communication. Always take time to think, instead of understanding and communicating in time, and deal with things a little passively. So it also wastes some time and reduces work efficiency. This is a very unprofessional aspect.

Be proactive and solve problems in the first place. Not only can you finish your work better, but you can also encourage yourself to develop the quality of not escaping and being responsible to the end. In the future work, I will use this standard to demand myself and strive to finish the work better.

The company is a whole, and every employee is a part of it. No matter what position we are in or what job we are engaged in, we cannot do without the cooperation of our colleagues. This requires us to have team spirit. On the basis of good communication, actively cooperate with colleagues, unite and cooperate, in order to do a good job. This is also deeply felt at work. I will, as always, cooperate seriously and actively, and at the same time be strict with myself and do all the work well.

Second, strengthen their own skills and literacy.

When I leave school and enter the workplace for the first time, my ability and experience are very lacking. After this year's study and accumulation, we have been able to ensure the normal operation of all the work in this position, but there are still many shortcomings. I also look for shortcomings in my work, study hard and cultivate my ability.

At present, I have studied relevant professional knowledge, including the improvement of professional quality and ability of the front desk, file management, administrative overall management and other related contents. The knowledge of financial accounting is also lacking, and I am learning this knowledge. Through these studies, my skills have been improved to a certain extent. I hope I can have the opportunity to participate in relevant training in my future work and improve my work skills to a greater extent.

I will study hard when I see some good working methods of my colleagues in my usual work. I really feel that every leading colleague around me is a teacher with different advantages, and everyone has something to learn. Sometimes work skills are not only learned from books or made by yourself, but also need to absorb the essence of others.

Three. Work achievements and existing problems

1, work result

Office equipment, vats of water and other accounts are complete; Services such as catering, hotels and reservations are basically perfect; Daily inspection and all kinds of maintenance are carried out smoothly; Various account reimbursement process specifications; Other services and follow-up work were carried out in an orderly manner.

2. Existing problems

(1) The work is not detailed enough: the front desk work is detailed, but there are many places I haven't done yet. In terms of service guarantee, the sanitary maintenance of the conference room, tea room, front desk hall and office hall on the second floor is not in place, and problems cannot be found in time, let alone solved in time. There are also problems with the cups used for entertainment and some service directions, which do not provide convenient services for everyone.

(2) Insufficient execution: When receiving instructions from leaders to complete a certain job, execution often gets stuck. This has something to do with your own understanding of tasks and instructions, and your own flexibility and movements.

(3) Low work efficiency: Due to its own knowledge structure and work skills, Street Network /zl/ can't keep up with efficiency in some jobs. For example, some documents cannot be completed with good quality and quantity due to the lack of knowledge and skills of office software. The same is true for other professional jobs.

The above problems will be solved in the work of 20xx.

I really learned a lot in my work in the past year. I am very grateful to the leaders for their tolerance and support, so that I can have such an opportunity to work, study and grow. In the next six months, I will make persistent efforts and do better.

Work plan and summary of tobacco and liquor store II

Time flies, 20_ has passed. Thank the company for trusting me and giving me the opportunity to join the _ _ family. This company is a growing enterprise. Under the correct leadership of _ _ _, the company has also achieved good results in the past year. Although there are some shortcomings in my work, I have always been guided by the work concept of being honest, conscientious, making good use of wealth and irresponsible. The financial work this year is summarized as follows.

I. Work suggestions

In 2020, for the problems found in the work, I personally think it is necessary to subdivide each post to make the responsibilities more clear, so as to improve work efficiency. Website cost accounting needs to be greatly strengthened to ensure that the website can be profitable. There must be someone who is responsible for the tracking service of the construction site, effectively ensuring the smooth progress of the construction site and the progress of the project payment, and finally completing the acceptance and payment according to the construction period. We should improve management in view of the shortcomings in our past work. For those who do well, they need to do better, strengthen financial management, and make long plans and short arrangements for financial work. Make financial work play a better role in a standardized and institutionalized environment.

Second, the work performance

Respond to the spirit of the company's work conference, focus on the company's asset management assessment objectives, increase revenue and reduce expenditure, strengthen cost control, and start from every little thing to truly increase revenue and reduce expenditure for the company; As one of the core departments of the company, the finance department is responsible for cost planning and control, coordination and summary of expenses and sales of various departments. Under the supervision of the leaders, the personnel of the finance department should adjust the expenses reasonably to ensure the safety of financial materials. Serve the company, employees and customers, so as to promote the company to explore the market, increase revenue and reduce expenditure, and seek profit and economic benefits with new manpower allocation.

Third, the work plan for next year

In the new year, the employees of the finance department should work out the assessment system or related measures of other departments of the whole company under the correct leadership of the leaders; Clarify the internal assessment system of the financial department: the division of labor of financial personnel and the cooperation of various functional departments should be clear, complement each other, and learn from each other in their work to supervise the reasonable expenditure of various expenses.

Give full play to the effective supervision of accounts receivable: clarify the responsibilities of each post, supervise accounts receivable, master the time limit for project payment recovery, specific matters of payment return and relevant responsible persons, and strengthen financial supervision; The preliminary work should be summarized in stages, from monthly summary to quarterly, semi-annual and annual summary; Make a good capital budget, including accounts payable and accounts receivable; Do a good job in the preparation of financial statements, requiring clear accounts and clear tasks; In other aspects, listen to the work arrangement of the company leaders and earnestly complete various tasks.

Work plan and summary of tobacco and liquor store 3

The year of 20__ has quietly ended, and great changes have taken place in the hotel in 2008. An ordinary member of the hotel has experienced stability, innovation, development and re-development, and gained a lot in daily management, corporate culture construction, human resources, quality inspection, security and outsourcing. Every job he experienced laid the foundation for the work of 20 _ _(20 _ _).

I. Work Summary for 20__ years

Looking back on the work in the past 20 years, we can say that there are gains and losses. As a shareholder and supervisor of the hotel, my work and responsibilities also make me feel a sense of responsibility and utilization. Before I worked in a hotel, I had little experience in this industry. After I arrived at the hotel, with the help and assistance of all of you and your colleagues, my work and I have made great progress. Of course, there have been many problems in half a year, but this is also the experience and capital that I can rely on for my work and personal growth.

1, job performance description

(1) Half-year work progress, achievements of standardized management and institutionalized construction;

(2) Outsourcing, laying the foundation for the hotel to create an external business environment;

(3) the progress of human resources work, from personnel selection and staff training to scientific management and deployment of human resources;

(4) the progress of quality inspection, quality inspection system has been established;

5] The Administration Department provides basic support for the overall work and operation of the hotel, and works closely with various departments to develop the hotel.

2. Work error summary

(1) There are still some irregularities in internal management, which affect the whole work;

(2) Pay attention to the quality of work, emphasize management, pay attention to employees' lives, communicate with employees in the future, and meet work requirements;

(3) The training is systematic and should be improved within 20__ years;

3, personal advantage analysis

(1) Strong affinity, good management foundation, willing to work, able to work in a fast environment;

(2) Strong learning ability, able to master new knowledge and apply it to work in a short time;

(3) Control ability, good at communication and strong control ability;

(4) Careful work and being good at starting from the details are of great benefit to the work;

4, personal disadvantage analysis

(1) Being engaged in the hotel industry is short-lived, professionally;

⑵ Improve the control and grasp of one's own personality shortcomings, increase the advantages in the work, try to avoid the disadvantages and carry out one's own work well.

Second, the hotel manager's 20__ year work plan

Looking forward to the challenging year, there are many plans to be implemented one by one. 20__, I will design and plan the work from the beginning, and I will inform you of the plan so that I can make suggestions and modifications to my plan and help you in the planning process.

1, description of overall work plan

Principle: hotel management and development as the principle, all working principles.

Two tasks: promoting human resource management and outsourcing;

Three core links: the close relationship between training and management, the recruitment and selection of suitable personnel, and the steady improvement of safety work;

2, 20__ year work plan

(1) own responsibilities, work image and dedication to the development of the hotel.

As a shareholder and supervisor of the hotel, my feelings and responsibilities for the hotel have always been my responsibilities as an administrator. 20__, my office and I will ask the hotel to do every job in detail, assist the general manager to do every policy measure, and make great progress in hotel performance.

(2) Human resource management:

In 20__ _, the administrative department will take the recruitment and training of personnel as human resource management, and systematize the human resource management from the aspects of talent introduction channels, expanding the room for personnel to rise, healthy competition of personnel and assessment mechanism, so as to build a competitive hotel staff.

(3) Training:

Training is the guarantee of hotel operation. 20__, I will establish a training system, starting with employee induction training, professional training, daily training and manager training, so that the training work has different levels and structures. The training system will cover all areas and areas of the hotel, with training and quality inspection as the main principles. The training will build the composition of corporate culture and lay the foundation for hotel operation.

(4) The quality inspection system is sound and feasible, and the work is good.

In the 20__ year quality inspection system, hotel quality inspection is linked with quality inspection. In principle, quality inspection should be stricter than inspection and feedback, not for punishment, but because the quality inspection results are closely related to employee training and assessment. A feasible quality inspection feedback analysis should be reported to the hotel every month, which is the basis of hotel management.

5. On the basis of the original outreach, the outsourcing work "develops new friends and does not forget old friends".

Communicate with newcomers, with the support of the hotel, all social relations, resources and circumstances make outreach and outreach expenses better than in previous years, and the hotel's operating order is improved.

With a strong sense of safety responsibility and the spirit of treating things rather than people, we should pay close attention to hotel safety management and strengthen the ability of "safety prevention" so that there will be no major safety accidents in the hotel all year round.

Hold a fire drill in 20__ _ years, increase fire training, make fire safety work in by going up one flight of stairs, and check the fire monitoring system according to the actual situation of the hotel. In 20 _ _ _, it is planned to organize three or four safety inspections throughout the hotel, and organize a small-scale routine inspection once a month. The responsibility for safety work should be implemented to all people, and a safety responsibility letter should be signed with the responsible person to make the safety work routine, institutionalized and standardized.

The year of 20__ carried many people's dreams and came at a gallop with the unique speed of the information age. 20__ _ years, I hope I can gain something in my work, seek advantages and avoid disadvantages in my career, and learn to appreciate more life scenery. I hope the work can be greatly improved on the existing basis; In 20__ years, my club and I will practice hard, enhance connotation, accumulate internal strength, expand memory, build a real team, an excellent team, a professional team, and also be a professional hotel manager!

Work plan and summary of tobacco hotel 4

Since the beginning of this year, with the care and support of the higher authorities and the correct leadership of the Party Committee of the Economic and Information Committee, the financial audit department of our department has adhered to unity and cooperation, worked hard and tried its best to complete the tasks assigned by the higher authorities and leaders around the objectives and tasks set at the beginning of the year. Specific performance in the following aspects:

1, study hard and improve your comprehensive quality. The financial work of industrial system involves a wide range, heavy tasks and many customers. However, all comrades in our finance department did not relax their study of political theory and business skills because of their busy work, but strictly demanded that they actively participate in political study and various political activities organized by superiors and the Economic and Information Committee. And can combine their own work characteristics, conscientiously study and implement the "Accounting Law" and relevant national financial laws and regulations, and perform accounting and accounting supervision duties according to law. Abide by the law, love their jobs and respect their work, safeguard national interests and ensure the safety of property and funds. At ordinary times, we can strengthen the study of financial knowledge and new accounting systems and standards according to the situation, and improve the comprehensive quality to meet the needs of industrial economic development.

2, carefully review the summary report, improve the quality of accounting information. Can conscientiously and timely do a good job in summarizing and reporting the financial statements of nearly 40 enterprises. In order to ensure that the statements are comprehensive, accurate, timely and clear, all grass-roots statements are carefully reviewed one by one. Contact the enterprise in time when problems are found, point out mistakes, give patient guidance, and always take pains to urge individual units that have not submitted in time, strive for the integrity of data, and provide basis for leaders and superiors to make decisions.

3. Reasonable budget and timely submission of financial revenue and expenditure information. In order to reasonably prepare the revenue and expenditure budgets of all departments of the Economic and Information Committee (full administration, administration with reference to civil servant management, full enterprises, self-supporting enterprises, enterprise personnel, etc.). ), it is necessary to summarize and analyze the budget implementation of the previous year, and to find out various factors affecting the current budget according to the requirements of the superior financial department and the leaders of the Economic and Information Committee. It is also necessary to objectively analyze the impact of the relevant policies of this system (such as wage adjustment and industrial reform) and the economic benefits of enterprises that charge management fees on the budget, so that the budget is more in line with reality, the leaders know fairly well, which is conducive to operation and plays an active role in financial management. Usually, the financial settlement of the organ should be done in time, and the financial revenue and expenditure information should be submitted on time.

4, actively raise funds to ensure the normal operation of organs. Judging from the overall situation of the Economic and Information Committee, the nature of personnel is diversified (civil servants, administrative personnel, full-time business, self-supporting business, enterprises, etc.). ), and the channels of funds are diversified, including financial allocation, subsidy income, management fee income, etc. According to the characteristics of the Committee and the requirements of the leaders, actively raise funds, especially the income source of the head office, mainly collecting management fees from enterprises. With the deepening of restructuring, most enterprises in this system have turned to private enterprises. In addition, the increase in investment promotion has made many large foreign enterprises participate in the holding, which has also increased the difficulty for us to collect management fees. However, according to the requirements of the leaders and the actual situation of the enterprise, we negotiated with the leaders of the enterprise and adopted the methods of more communication, more understanding, more running, more talking and more grinding. With the strong support of the leaders of the Economic and Information Committee and the care and help of various departments, we successfully completed this year's collection task and ensured the normal operation of the work of the organs.

Work plan and summary of tobacco and liquor store 5

This year, with the help and encouragement of hotel leaders and colleagues, I overcame all kinds of difficulties and completed the work of the whole year well, which was affirmed by leaders and colleagues. Attendance throughout the year, no leave, late, leave early phenomenon; The service quality and work level have been improved, and there are no complaints from guests; Be able to respect leaders, unite colleagues, be courteous and give priority to work. My main work in the hotel is summarized as follows.

First, correct attitude, love and respect their jobs.

Through this year's exercise, I gradually overcame the shortcomings of impetuousness, impatience and perfunctory, and developed a patient, meticulous and thoughtful work style. This year, guests complained less and praised more, and my relationship with colleagues was harmonious. There are fewer quarrels and sarcastic words, replaced by words of mutual encouragement and concern. Let me have more confidence in my work.

For the daily work of the hotel, in addition to receiving guests, it is mainly to clean rooms and environmental sanitation. Although I have been cleaning all day, there are always some places that give up cleaning because they are too high, inconspicuous and difficult to move, leaving a dead corner. In this year, when cleaning the room and environmental sanitation, I have been careful not to let go of every stain, dust and hair. If I can't reach the height, I will put down the stool and lift it with my colleagues.

Second, learn with an open mind and ask if you don't understand.

During this year, I took part in all kinds of training activities organized by the hotel, carefully studied service skills and polite expressions, asked the manager and other old colleagues for advice if I didn't understand anything, and carefully pondered and practiced after returning home. Polite expressions can be used frequently in daily life, so as to get rid of the original bad customs and form good habits. In this way, my service level has improved, my behavior has become more polite, and I have been well received by guests, leaders and colleagues.

Third, obey the arrangement and work hard.

At ordinary times, we should respect the leaders, not be careless, and the things arranged by the leaders should not be discounted, with good quality and quantity. This year, in addition to doing a good job in room service, I participated in the reception work at the front desk when the front desk staff was uneven. At first, I didn't understand the reception work, had no confidence and was afraid of difficulties. Later, with the care and help of the hotel leaders, I overcame my own difficulties, studied hard, consulted in many ways, and practiced constantly, so that I had a well-thought-out plan and did not get into trouble, and successfully completed the task of the front desk. During this period, I was rated as an excellent employee of the month.

Fourth, the work plan for next year

In the coming year, I will become more mature, the service quality and level will be greatly improved, the service enthusiasm for the guests will also be improved, my work confidence will be greatly increased, and I am full of confidence in my future work. Generally speaking, this year I was able to do my duty, abide by the rules and regulations of the unit, reassure the leaders and satisfy the guests. But I also have some shortcomings that need to be corrected, such as haggling over every ounce, quarreling with colleagues, being lazy at work, not being full of enthusiasm for work, and being lazy.

In the new year, I will resolutely overcome these bad work styles, take advantage of last year's east wind, strictly restrain myself, seriously study and delve into the skills in work service, improve my service level, start from small things, set a high starting point and set high requirements, make every guest satisfied, and bring every guest a comfortable, peaceful and warm home together with other colleagues in the hotel.

Verb (abbreviation of verb) suggestions and opinions on hotels

At this moment, in the age of information network, people who know news survive. However, the collection and utilization of hotel information is far from enough. Frogs in the well can only understand the sky forever. Only by going out can we know the outside world. We expect the hotel to organize more employees to go out and learn the advanced service and management level of the industry in order to improve the competitiveness of the hotel itself. At the same time, I hope hotel leaders will pay more attention to the work and daily life of employees and think more about them. Organizing cultural and sports activities can not only make employees get physical exercise, but also enrich their spare time. Let every employee devote himself to the work of the hotel with full mental state every day and make his own contribution to the prosperity of the hotel.

Tobacco hotel work plan and summary 6 pages

In the first quarter of 20xx, after the separation of the purchasing department and the finance department, under the correct leadership of the hotel leaders and with the guidance and help of various departments (rooms), the difficulties such as less staff and heavy workload were overcome, and the procurement tasks in the first quarter were successfully completed, which provided a strong logistical support for the hotel management. For a quarter, the department has adhered to the principle of "shopping around, regardless of the price", focused on the needs of front-line departments, closely focused on the daily operation and management of hotels, earnestly performed the duties of purchasing manager, and successfully completed various tasks entrusted by departments and responsibilities. Now, let's briefly report on the work of this department since a quarter:

I. Main work and practice:

1. Timely procurement ensures normal and orderly operation and management.

As one of the important departments of hotel logistics support, the purchasing department adheres to the working policy of "doing a good job in purchasing and ensuring business needs" in its daily work, establishes the working consciousness of putting the business department first, putting the reputation and image of the hotel first, and giving priority to high quality and low price, and strives to complete all tasks assigned by the hotel. In the first quarter, after the department was separated from the finance department, it went to Shenzhen and Guangzhou twice to check and purchase high-grade raw materials. * * * More than 400 procurement tasks were completed, and more than 600 items of various sizes were purchased. Due to the temporary needs of business departments, more than 50 sporadic purchases were completed, which was a strong guarantee.

2. Shop around to ensure that the purchased goods are of good quality and low price.

In order to reduce the operating cost of the hotel to a certain extent and achieve high quality and low price, the department insists on weekly market survey and pricing of raw materials needed by the catering department in its daily work, and makes timely adjustments to raw materials with large price fluctuations. At the same time, the department accepts all incoming materials in strict accordance with hotel standards and makes quality records, so as to return unqualified products in time and effectively reduce hotel operating costs.

Secondly, the selection of 2 and 9 bags of sofas in the catering department and the procurement of fixed assets in the whole hotel, the department adheres to the principle of horizontal inspection, taking care of business without taking care of price, and ensuring the quality and low price of purchased goods; At the same time, we insist on shopping around, especially in the supply of catering raw materials, ensuring the stability of the quality of more than 300 thousand yuan of purchased materials in the first quarter.

3. Actively expand new channels of raw material supply.

In order to explore and introduce exotic raw materials and provide good business guarantee for front-line departments, according to the overall work arrangement of the hotel, the department went to Guangzhou and Shenzhen twice to inspect the middle and high-grade raw materials market, and introduced a number of characteristic high-quality raw materials, which provided a strong guarantee for the frequent replacement of catering dishes and won unanimous praise from consumers.

3. Do everything possible to reduce the operating cost of the hotel.

First, cooperate with the catering and housekeeping departments to complete the renewal of some suppliers' contracts after expiration, imitate the dry goods supply mode of the catering department, and also implement a competitive mode for the side dish supply of the catering department to further reduce departmental costs and improve supply quality;

The second is to adjust the room price once and for all;

Thirdly, in order to further improve the management ability of boutique houses, the department and guest rooms are looking for nearly 100 kinds of supply varieties.

Second, the shortcomings:

In the first quarter, under the guidance of hotel leaders and department heads, although the purchasing department has completed various procurement tasks assigned by hotels and departments, there are still many shortcomings, and there is still a certain gap from the requirements of hotels, department heads and front-line departments, which needs further improvement, mainly in the following aspects:

First, in the daily procurement work, there is a lack of strong planning, and there is no comprehensive and systematic arrangement of procurement plans, which sometimes leads to messy and forgetful procurement;

Second, the awareness of second-line services needs to be further improved;

Third, there are not enough channels and ideas on how to open up and introduce characteristic raw materials, which fail to provide more useful information and raw materials for front-line departments;

Fourth, the learning consciousness is not strong, and the comprehensive quality needs to be further improved;

Third, the next direction of efforts:

In the second quarter, the department will focus on rectifying the problems existing in the work in the previous quarter, strengthen learning, firmly establish the idea that the background turns around the front desk and the second line turns around the first line, actively communicate, be diligent in investigation, and be strict in checks, and strive to do a good job in material procurement guarantee and quality supervision to ensure the normal and orderly development of hotel management.