1. service attitude rating: according to the courtesy, enthusiasm, initiative and patience of service personnel, the rating range is generally between 20 and 30 points.

2. Service efficiency score: the working efficiency of service personnel, including charging speed, traffic efficiency and accident handling. , generally between 20 and 30 points.

3. Environmental sanitation score: assess the overall sanitation of the toll station, including toilets, trash cans, floors, etc. The score is generally between 10-20.

4. Safety protection score: the safety measures of the toll station, including protective facilities, warning signs, traffic diversion, etc. , generally between 10-20.

5. Extra points for special contributions: For outstanding service personnel or toll stations, extra points can be added, generally not exceeding 10.

The above values can be appropriately adjusted according to the actual situation, and the total score is generally around 100.

It should be noted that the specific implementation rules of the toll station civilized service assessment calculation formula may be different due to different regions and companies, and the specific situation needs to be adjusted according to the actual situation.

In order to improve the service quality, we can formulate corresponding assessment standards and reward and punishment systems for the above aspects, and evaluate and motivate the service personnel through the assessment results, thus improving the service quality and efficiency. At the same time, by strengthening training and management, the professional quality and service level of service personnel can be improved.