The first stage is hospital quality management: the main purpose of this stage is to improve hospital management and service quality through self-evaluation, monitoring and continuous improvement. This stage usually includes the following:
1, determine the service objectives and standards.
2. Evaluate the service quality and take the evaluation results as the basis for improvement.
3. Make corrections and improvements according to standards and service objectives.
4. Establish a quality management team and make a quality management plan.
The second stage is performance evaluation: the main task of this stage is to evaluate the performance of medical staff in order to provide targeted guidance for improving the quality of medical services. This stage usually includes the following:
1, determine and analyze the performance indicators of medical staff.
2, evaluate the performance of medical staff, and provide feedback and guidance for medical staff.
3. Provide training and education to improve the performance level of medical staff.
4. Evaluate and improve the process to improve the performance level of the whole medical service.
The third stage is quality and safety management: the main task of this stage is to ensure that patients get safe and efficient medical services in hospitals. This stage usually includes the following:
1. Identify and improve safety and quality problems.
2. Establish measures to prevent and control errors.
3. Establish safety and quality indicators and monitor the whole medical process.
4. Educate medical staff and patients how to achieve safety and quality.
Application of modern nursing quality management in practice
1. Formulating standard nursing operation specification: Formulating standard nursing operation specification can ensure nurses to perform nursing services according to standard operation, thus achieving the purpose of quality control. Standardized operating procedures can also prove the scientificity and standardization of nursing service, maintain the stable state of nursing quality through real-time evaluation and monitoring, and upgrade and optimize with the continuous progress of practical science.
2. Case review and evaluation: Case review and evaluation is an effective means to evaluate the quality and effect of nursing service. By reviewing cases, the causes of problems such as treatment process, diagnosis and treatment scheme and nursing measures were analyzed to find the best scheme. Case review and evaluation can also find and correct mistakes in time, and avoid and reduce the occurrence of adverse events.
3. Risk assessment and control: Risk assessment and control is an important part of nursing service quality control. Through the risk assessment of patients, service environment and equipment, the corresponding safety measures are made to ensure the safety of patients and avoid accidents.
4. Implement the daily consultation system: The daily consultation system can effectively promote communication and cooperation between medical staff and realize diversified and collaborative nursing service modes. More accurate and effective methods can be found to solve problems and improve nursing quality from multi-disciplinary brainstorming in consultation.
5. Establish a patient satisfaction survey mechanism: establish a patient satisfaction survey mechanism, carry out a satisfaction survey, and calculate the total amount of management through patients' scoring or improvement suggestions for medical staff services, which can objectively evaluate the effect of nursing services, continuously optimize work and nursing details, and improve service quality and patient satisfaction.