1. Let new employees know the general situation, rules and regulations and organizational structure of the group and the company, so that they can adapt to the working environment more quickly.
2. Familiarize new employees with new job responsibilities, work processes, work-related safety and health knowledge and the basic qualities that the service industry should have.
Second, the training procedures
1. When there are a large number of college students or contract workers, and their education level and age structure are relatively concentrated, the vocational schools affiliated to the group and the employing units will jointly conduct training and assessment. (irregular)
2. In the case of a small and scattered number, the specific employer will be responsible for the training from the center to the specific team. The training results are confirmed in writing by the unit and employees, and the vocational school is responsible for spot checks.
Third, the training content
1. Center (company) pre-job training-Center prepares training materials. Training scheme for new employees in enterprises. Mainly to welcome new employees; According to the industry characteristics of each center (company), the organizational structure and work nature of the center (company), the relevant rules and regulations of the center (company) and the basic quality of the company's service industry, write a manual or explain it by a special person; Designate the manager or team leader of the new employee's work department as the tutor of the new employee's personal study; Answer questions raised by new employees.
2. On-the-job training of the department-the actual work department of the new employee is responsible.
Introduce new employees to department employees; Visit the work department; Introduce the environment and work content of the department and the special regulations of the department; Explain the job responsibilities, workflow and treatment of new employees, and designate an old employee to give lessons to new employees; Within one week, the department heads exchange views with the new employees, reaffirm their job responsibilities, point out the problems existing in the work of the new employees, and answer their questions; Evaluate the performance of new employees in one week and put forward some specific requirements for their next work.
3. Overall training of the group: the vocational school of the group is responsible for it-irregularly.
Issue employee training manuals >-(Briefly describe the history and present situation of XX University, and describe the geographical location and traffic situation of XX University in XX City; The history and development prospect of the group, the corporate culture and business philosophy of the group; The organizational structure and main leaders of the group, the functions of various departments of the group, the main service targets, service contents, service quality standards, etc. ; Relevant policies and benefits of the Group, relevant rules and regulations of the Group, and channels for adopting employees' rationalization suggestions; Answer questions raised by new employees. )
Fourth, training feedback and evaluation.
1. The training materials produced by each center (company) must be audited by the Group Staff Training School and submitted to the Group Training School for archiving. The training of the center (company) → department shall be conducted under the guidance of the Group Staff Training School. Each center (company) must fill in a set of "New Employee Training" form for each batch of new employees, and the training chain from department to center (company) to group vocational school should be interlocking and confirmed at different levels.
2, the training implementation process should be serious and strict, to ensure the quality, pay attention to save all training materials, and pay attention to constantly modify and improve in the implementation process.
3. After the training results are checked by the vocational school, the training certificate will be issued uniformly; Vocational schools make a summary and feedback on the training of new employees in each center every semester. Training scheme for new employees in enterprises.
Verb (abbreviation of verb) implementation of new employee training
1. Call all centers (companies) to be responsible for training personnel, solicit the opinions of the participants on the training implementation plan for new employees of the Group, and improve the training plan.
2, each center (company) as soon as possible to come up with targeted training materials, the implementation of training candidates, with the group vocational schools to form a top-down training management network.
3. Publicize the "new employee training scheme" within the group, let all employees know about this new employee training system through various forms, and publicize the significance of carrying out new employee training.
4. All new employees must be trained in the center (company) once before they officially take up their posts (see the pre-job training of the center for training contents); Then go to the specific work department for training (see on-the-job training of the department for training content); Each center (company) can implement the corresponding training materials and time according to the basic situation of new employees. Generally speaking, the training time is 1-3 days; According to the number of new employees, the vocational school of the group conducts overall new employee training from time to time, and the overall training time should be one week. Those who pass the training will be awarded a certificate of completion, and the list of qualified people will be submitted to the Human Resources Department of the Group.