As employees of the company, we also need to pay attention to some manners. The following are the etiquette norms of company employees that I have carefully collected for you. Welcome to refer to them and hope to help you!

I. General principles

Good professional manners can reflect the basic quality of employees and help enterprises to establish a good corporate image. This system is formulated to standardize the internal management of the company, establish a good overall image of the company, and reflect the healthy mental state and excellent professional quality of employees.

The system clearly defines and explains the appearance, manners, hospitality and behavior standards of employees during their work.

Second, the applicable object

This system is applicable to all employees in all departments and positions of the company.

Third, the specific provisions

1, professional image

1) During the working period, all employees should maintain a serious and cooperative attitude and an optimistic, friendly, confident and positive mental outlook;

2) Employees' dress should meet professional requirements; In special time or occasion, if the company has a dress code, it must abide by it; You can wear light clothes suitable for the workplace on weekends, but it does not include shorts and miniskirts;

3) Dignified and tidy. Men are not allowed to have long hair, beards and strange hairstyles; Ladies should not wear heavy makeup, but light makeup, and their hair should be fresh and neat. Not suitable for exaggerated modeling and colored hair dyeing.

4) Production workers and logistics personnel must wear work clothes every day, pay attention to neat clothes, and do not wear jewelry during working hours.

2. Office etiquette

1) At work, greet and say goodbye to colleagues with a smile; Usually meet and nod and smile;

2) Observe the time, have breakfast in the canteen quickly after arriving at the company, and get ready to start work before the specified time;

3) Working hours should be commensurate with their positions or names, and avoid using them? Brother? 、? Sister? Or other generational titles;

4) Work actively and efficiently; Take care of the overall situation, unite and cooperate, work hard for the same work goal, and don't shirk work tasks based on the boundaries of companies and departments;

5) During the conversation, avoid spamming, privately talking about the company's position, salary and personnel, or commenting on colleagues and superiors;

6) Don't leave without leave during working hours. If you need to leave temporarily, you should greet your colleagues and explain where you are going; If you need to go out in an emergency, you must go through the formalities of asking for leave.

7) During working hours, try not to have personal friends to visit;

8) Use the company's articles and office equipment correctly, put them in order, carefully maintain them, and do not use them for personal use, and put them back in time after use;

9) Don't get together to chat, have fun and eat snacks at work; Don't spread or publish the content prohibited or inappropriate by the company on the Internet, and don't do things unrelated to work;

10) Don't talk loudly in the office area to avoid disputes or quarrels in the office;

1 1) Before entering other people's offices, knock on the door and get permission before entering. Close the door gently when you leave;

12) When passing through passages and corridors, tread lightly. When you meet colleagues or guests, you should be polite, don't rush, don't talk loudly when you walk, don't sing or whistle.

13) Reception and business negotiation shall be held in the meeting room or other areas designated by the company, and drinks shall be prepared for the guests on their own initiative.

Company information;

14) When you meet a stranger in the corridor or office area, you should take the initiative to ask. And guide the guests to the departments they want to visit, and don't ignore them; If the department is temporarily vacant, it is best to lead the visiting guests to the conference room to wait;

15) Try not to leave guests alone in the office. If necessary, arrange guests to wait in a suitable place, turn off the computer, put away important documents, and entrust other colleagues to pay attention to guests' behavior. Guests are not allowed to browse information at will;

16) Pay attention to keeping the office environment clean and tidy, do not spit or litter, do not eat in the office area, and do not smoke in the non-smoking area;

17) Leave the desk or conference room, put the seat back to its original place, and keep the desk and conference table clean and tidy;

18) When using the telephone, pay attention to concise language and moderate volume, so as not to affect the surrounding staff; The phone is connected. What should I say? Hello? Always be polite to others;

19) Pay attention to the safety of office telephone; Answer colleagues' office phone calls, make necessary records and convey them in time;

20) Don't use the company phone to make personal calls; Adjust your ringtone in time, turn down the volume appropriately in the office area, and please cancel the ringtone during training/meeting;

2 1) Pay attention to courtesy when going up and down stairs or taking the elevator; When meeting guests, you should let them go first;

22) When eating in the canteen, don't talk loudly, queue up and take the initiative to swipe your card to avoid waste; After eating, take the initiative to clean up the plate, put the chair back in place, and put the tableware in the designated position;

23) When holding a large meeting, listen to the time and order of the canteen and cook at the designated window;

24) It is forbidden to drink alcohol during working hours and to work after drinking;

25) The company's accommodation personnel shall abide by the dormitory management regulations, obey the arrangement of the dormitory administrator, maintain hygiene, ensure order, save water and electricity, and love their homes;

26) Please take good care of personal work materials, personal belongings, cash, etc. Keep it properly to avoid loss or damage, and form a good habit of locking the cupboard door at any time;

27) Don't go through colleagues' work folders, notebooks, computers, drawers or other items without permission, let alone take them away;

28) Information should be kept confidential, confidential documents should be put in filing cabinets, computers should be provided with passwords, and some documents involving departmental secrets should not be put on the desktop;

29) Before coming off work, check all electrical facilities, drinking fountains, electric lights and power sockets, and ensure that the power supply is cut off before leaving;

30) Those who work overtime in the company at night should pay attention to personal safety and lock the door when working alone in the office area;

3 1) For the department personnel with high turnover rate, they should be aware of prevention, and the key to the office area should be the responsibility of the department personnel;

32) Pay attention to avoid kinship in the workplace, and there should be no impolite intimacy between couples.

3, logistics personnel etiquette

The logistics department is a powerful guarantee behind the enterprise and a window to the outside world. The words and deeds of logistics personnel are closely related to the shaping of corporate image.

This system is applicable to the canteen staff, cleaning staff, security guards and drivers of the logistics department.

A. Canteen and cleaning staff

1) When you meet a leader at work, you should say hello or nod and smile in time; Walk steadily, don't run and jump, don't make noise, and play;

2) When cleaning indoors, you are not allowed to browse the items on the table and cupboard at will, and you are not allowed to use office supplies, such as telephones and computers.

3) When cleaning the public * * * area, pay attention to pedestrians before and after, and slow down appropriately. If there are more than three people traveling with you, you must stop your work and wait for pedestrians to pass before cleaning;

4) Handle with care, speak carefully, walk carefully, keep the operating tools clean and put them in a standard way;

5) When entering other people's offices or dormitories, you should knock at the door first and get permission before entering;

6) Clean the dining table and floor in time to create a good and warm dining environment;

7) When dining in the canteen, guests should be treated politely and use impolite language strictly;

8) Don't argue with the guests, talk to someone, and ask management personnel to help solve it if necessary. When you make mistakes in your work, you must apologize to the guests and correct them in time.

B. Security

1) When on duty, dressing the should dress neatly, keep his appearance clean, use civilized language, and pay attention to the correct hat and clean upper;

2) Keep the gatehouse clean and tidy, and put all kinds of articles in order;

3) Emergency and self-defense equipment should be worn frequently or reserved adequately;

4) Salute the vehicles entering and leaving before asking, be polite when meeting guests, take the initiative to help contact and give instructions;

5) People or vehicles should stand and salute when entering or leaving;

6) Foreign personnel or vehicles shall go through the registration formalities in the gatehouse, and the security guard on duty shall make records and contact the interviewee by telephone, and release them only after confirming that there is no problem; Timely report and deal with suspicious personnel;

7) If an important visitor is notified immediately, when the guest arrives at the guard, immediately call the corresponding reception department and do it.

Good registration;

8) Ensure that fire exits and parking lots are unblocked and all kinds of vehicles are parked in an orderly manner;

9) Send and receive newspapers and letters in time, register and send them to relevant responsible personnel in time;

10) actively cooperate with related work assigned by other departments;

1 1) When on duty, you should strictly observe your post, and you should not leave your post without permission or drink, chat, read books, read newspapers, sleep, etc. And you shouldn't have bad behavior that affects the corporate image;

12) patrol due diligence, open and lock the door on time, and turn off the power;

13) hand-over on time, fill in the duty record in detail during hand-over, and the head of security check the record in detail every day, and report to the administrative manager in time when problems are found;

14) When the personnel on duty have a meal, someone must change shifts and not eat empty posts;

15) Once the abnormal situation is found, they should rush to the scene quickly and report to the superior supervisor at the same time. If the abnormal situation is not handled properly or the report is not timely, necessary punishment will be given according to the circumstances.

C. driver

1) Observe the driver's instructions and safety regulations;

2) Drunk driving and fatigue driving are strictly prohibited;

3) Take good care of and properly keep and use the company's vehicles;

4) Check the condition of the vehicle before leaving the vehicle to prevent problems with the vehicle and strictly protect the personal safety of individuals and passengers;

5) Actively cooperate with the work of various departments and actively and efficiently complete the work assigned by various departments and colleagues;

6) Without the approval of the leader in charge or above, you can't give your own vehicle to others to drive;

7) When going out on business, it is forbidden to use the bus to handle private affairs;

8) You shall not go out by bus for non-business matters on rest days without the approval of the leader in charge or above.

4, production workshop personnel etiquette

The production department is one of the important departments of an enterprise and undertakes important production tasks. The code of conduct of production personnel is related to the stability of product quality, the completion of production tasks and the corporate image.

This system is applicable to all posts in the production department.

1) Before taking up the post, read the corresponding job responsibilities carefully, strictly abide by all the responsibilities and perform their own duties;

2) Operate in strict accordance with various operating specifications and seriously abide by the company's production rules and regulations;

3) Don't be late, don't leave early, don't be absent from work for no reason, and have nothing to ask for leave;

4) If you need to leave, you need to report to your immediate leadership in advance and go through the corresponding formalities before you leave;

5) Keep the workshop clean and tidy, and all items are put in order;

6) Be courteous and visit guests, be polite and enthusiastic, and establish a corporate image;

7) It is forbidden to play during work, pay attention to production safety and avoid accidental injury;

8) Smoking, alcoholism and other behaviors that affect normal production operations are strictly prohibited during the on-the-job period;

9) Operators working at night should be on high alert and pay attention to personal safety.

Four. supplementary terms

1. This regulation is discussed and voted by the workers' congress after equal consultation with the workers' representatives.

2. These Provisions shall be implemented as of the date of promulgation.

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