Personal summary of business etiquette training 1
After this business etiquette training, I realized that a person's words and deeds are so important in business activities. A person's words and deeds contain so many things, and the word etiquette covers culture and accomplishment!
First of all, we learned the concept of etiquette and all aspects of etiquette. From time to time, students' exercises and teachers' demonstrations are also easy to accept, and we can measure ourselves according to the etiquette knowledge we have learned! Because a person's background and connotation are not easy to be discovered by others, we need etiquette. As a window to show ourselves, China is a country of etiquette. In an era of commercialization where we are always promoting ourselves, we need standard professional etiquette!
Politeness travels all over the world, but rudeness cannot be removed. Etiquette is the necessary knowledge of the company's front desk position. The front desk of a company is the face and business card of a company. As a receptionist, mastering the business etiquette at the front desk plays a very important role in shaping the company's image. However, etiquette is the sincerity and respect necessary in interpersonal communication! If a person doesn't even have the most basic etiquette, how can he guide customers to have a good impression on the company?
For the training of business etiquette, I think it is not enough to sleep on the board all night and stand against the wall all day! A person's speech and manners are first produced from the heart. If you blindly attach importance to the feeling that gives people, but there is no connotation and inner cultivation, it is not cheating others, and it is so difficult to cheat others! Therefore, self-cultivation should start from self-cultivation, and it must not be difficult for people with real connotation and self-cultivation to strictly demand themselves! The best way to cultivate self-cultivation is to read more books! In addition, the study of business etiquette is not enough. We must strictly demand our own code of conduct from the dribs and drabs of work and life, stick to it for a long time, turn all kinds of business etiquette norms into our own work and life habits, and truly make ourselves a cultured, polite and temperamental workplace person.
Personal summary of business etiquette training II
Under the arrangement of the company, I am honored to participate in the training of business etiquette. Through this training, I learned a lot about business etiquette from my teacher. China is an ancient civilization with a long history, and also has the reputation of "the country of etiquette". Talking about "ceremony" and "ceremony" is an excellent tradition handed down from generation to generation by the Chinese nation. This study is summarized as follows:
First, the core and soul of etiquette. With the changes of the times, the progress of society and the improvement of human civilization, modern etiquette is constantly innovating on the basis of sublating the ancient etiquette in China, and its content is more perfect, reasonable and colorful. Etiquette is closely related to our work. Whether a company's employees know and use the basic etiquette in business communication not only reflects the quality of employees themselves, but also reflects the corporate culture level and management realm of the company where employees work.
Second, create a professional image. In business communication, customers' heartfelt likes and dislikes are often based on their basic impressions of their appearance, appearance and manners at the beginning of meeting.
Third, the art of business etiquette in business communication, such as asking for a business card: when asking for a business card, you should carefully read the name, position and organization of the other party, then look at the other party to show respect, and at the same time associate the business card with people in appropriate language to win the good impression of the other party.
Fourth, good professional performance. Among them, the most commonly used office etiquette, when we walk into the office area, our mood is positive and stable, and we will soon enter the work role, which is not only efficient, but also of good quality; On the other hand, if you are depressed, your work efficiency will be low and your quality will be poor. If a clean, bright and comfortable working environment is reflected in the office area, so that everyone can have positive emotions, they will be full of energy and work effectively.
5. Business etiquette reflects personal qualities, but also reflects the corporate culture level and management realm of the enterprise. In business occasions, etiquette and politeness are the "lubricants" of interpersonal relationships, which can effectively reduce the friction between people, avoid interpersonal conflicts to the greatest extent, and make interpersonal communication in business occasions a very pleasant thing. While meeting people's social needs, it also meets people's needs to be respected. Good business etiquette can create a good business communication atmosphere and lay a good foundation for the cooperation of enterprises. On the contrary, it may have a bad influence on the enterprise and bring huge losses.
This business etiquette training has benefited me a lot. From a personal point of view, it is particularly worth learning to shape the professional image; The art of business etiquette in business communication: good professional performance. Among them, a good professional performance is that we can apply it to our present work and it is closely related to our work. Good professional performance can beautify the corporate image, improve customer satisfaction and reputation, and ultimately achieve the purpose of improving the economic and social benefits of enterprises.
Personal summary of business etiquette training 3
Today, I had the honor to attend the business etiquette training lecture organized by the company. Through this lecture, I have benefited a lot, which is of great help to business communication etiquette and working methods in the future.
The training content revolves around six aspects.
1) Work consciousness
2) Work image building
3) Business meeting
4) Business contact
5) Work communication art
6) Stress and emotional management
I was deeply impressed by the following aspects.
The first is the problem of work attitude and personal quality. As the saying goes, attitude determines everything. To quote Bill Gates, "enterprise competition is the competition of employees' quality". Then, for enterprises, it is the competition of corporate image. Education embodies details and details highlight quality. Quality includes many aspects, not only profound knowledge and rich experience, but also personal image. Because personal image often represents the image of the company.
Second, the application of business etiquette. When we are enthusiastic about doing business, we can't avoid business contact with other companies, so the use of business etiquette is the key to the company's future. I say this because business ability is only a basic ability. You can't do a good job without professional ability, but you don't necessarily do a good job with professional ability. From the field of public relations communication, it is also necessary to have business communication skills. Business ability and communication ability are called "dual abilities" that modern people must have. The sincerity in the eyes when we meet for the first time in business, the friendliness when we shake hands for the first time, and the pleasure expressed in the words when we talk for the first time can undoubtedly not explain the expectations of the two sides for the next cooperation.
Third, the art of communication at work. Confucius said, "If you don't keep your word, you will accomplish nothing." In the process of coordinating work, we need to use communication skills to resolve different opinions and opinions, build up * * * knowledge and promote work. Therefore, when doing communication work, we should straighten our position and grasp the discretion. Grasp the role well and don't overstep your authority and offside. When we communicate with the coordination object and convey the instructions and opinions of the leaders, we should not extend them at will and add what we think is consistent with the opinions of the leaders. I especially believe these words. Only by communicating with others can others understand. Only by good communication with people can we get the necessary information; Only by communicating well with others can we get full help from others. As the saying goes, "people who can do this are calm, not people who can sail alone."
Through the study of this training lecture, I re-examined myself and found that many practices were not appropriate and many habits were wrong. Let me use the teacher's summary to spur myself. Sow the seeds of behavior and you will reap the habits; Sow the seeds of habit and you will gain character; Sow the seeds of character; You will reap the fate of your life.
Personal summary of business etiquette training 4
Business etiquette refers to the requirements of business personnel in terms of appearance, appearance, manners, language and other behavioral norms in order to respect customers and maintain corporate image and personal professional image in business occasions. Business etiquette can be divided into reception etiquette and reception etiquette.
I. Global Development Forum
The face is clean and fresh, men don't have beards, women can't wear heavy makeup, and they don't need strong perfume. Hands are clean, no long nails, no bright nail polish, only a ring. There is no smell in your mouth, don't drink, and don't eat food with a smell. When wearing a dress, the shirt must be white, the suit should be dark blue or black, and it should be neat and flat.
Second, the attitude image
Standing posture: When a man is standing, he should straighten his back, close his chin and extend his back neck. Put your shoulders flat, chest out and abdomen in. Take an open posture, with your feet slightly narrower than your shoulders, your hands drooping naturally, and your middle finger sticking to the middle seam of your pants. Hold your head up and hold your chest high, which will give people a feeling of frankness and confidence. When a lady stands, her heels should be close together, and the distance between her two toes is about 10 cm, which is V-shaped or D-shaped. Put your right hand on your left hand, then stick it on your abdomen, hold your head up and chest out, and your shoulders will be naturally flat and full of vitality.
Sitting posture: Women's knees are close together, indicating solemnity, reserve, quietness and coordination. First, they step back half a step, and then sit down, sitting in half or two-thirds of the chair, with their legs perpendicular or slightly inclined to the ground and their toes separated by half an angle. Keep your waist straight, bend your hands naturally, support your knees, and avoid crossing your legs, crossing your hips and bending over. Go in and out from the left side of the chair.
Walking posture: keep your eyes straight, swing your hands back and forth naturally, point your toes straight ahead, don't swing your shoulders, and walk lightly.
Squat posture: Step back with your right foot, and then squat. Keep your back straight, and your hips must be crouched down to avoid bending over your hips.
Third, the reception etiquette
Welcome: smile and be polite. When leading guests to visit or enter the office area, you should take the initiative to reach out and walk a little on the left side of the guests. Don't just care about yourself, whether the guests keep up or not.
Introduction: greet each other first, then introduce yourself. Be clear, frank, slow and smooth, and don't show off. The person who introduces others by name first is respectful, standing in a standard posture, palms and fingers together, palms up, pointing to the introduced person. Introduce young people to the elderly; Men are introduced to women; Be introduced to a higher position; Unmarried people are introduced to married people; Introduce people who are familiar and close to you to people who are unfamiliar and unfamiliar.
Handshake: lady's grip position: index finger position; Men's grip: whole palm butt joint. Shaking hands should not exceed 5 seconds. Between men and women, women are preferred; Between the young and the old, the old is preferred; Between the superior and the subordinate, the superior comes first, and the subordinate bends down to hold hands; Welcome guests, the host is preferred; Send away the guests, the guests come first.
Business card: you must get up and pick up the business card, and pick it up with both hands. Don't mark or write on the business card you receive. Don't fiddle with the business cards you receive. When you receive a business card, read it carefully, and don't leave the other party's business card on the seat or accidentally drop it on the ground when storing it.
Etiquette is not only etiquette, but also comes from our inner sincerity. When we really care about others, be kind to others and care about their dignity, that is the best respect for others. Through this training, I feel the true meaning of business etiquette and my shortcomings in my work from a series of details such as sitting, standing, shaking hands, smiling, handing out business cards, taking the elevator and so on. After this study, I will pay more attention to the concept of "I represent the branch and represent the image of the branch", and show the best side of our branch from every word and deed and every tiny detail.
Personal summary of business etiquette training 5
Business etiquette is a code of conduct that reflects mutual respect in business activities. Its core is the code of conduct, which is used to constrain all aspects of our daily business activities. The core function of business etiquette is to show mutual respect between people. In this way, it is more important for us to learn business etiquette. Here, we can roughly divide them into four categories.
First of all, instrument etiquette.
Make-up: Choose the appropriate cosmetics and methods that match your temperament, face, age and other characteristics, and choose the right hairstyle to increase your charm. It should be noted that putting on makeup in front of people is a female habit that men hate most. At this point, the practice has been relaxed. After eating in the restaurant, people can see lipstick and powder, and no one will make a fuss. However, that's all, not too much. When you need to comb your hair, wipe your nails, apply lipstick and makeup, or apply lipstick with a brush, please go to the dressing room or bathroom. Dressing up in front of people is a habit that women hate most.
Similarly, the behavior of tidying hair, clothes and looking in the mirror in front of people should be restrained as much as possible. Clothing: pay attention to the characteristics of the times, embody the spirit of the times, pay attention to personal personality characteristics, and conform to your body shape.
Secondly, manners and manners.
In order to create a good communication image, we must pay attention to politeness, so we must pay attention to your behavior. When visiting a customer's office or home, ring the doorbell or gently knock at the door before entering, and then stand at the door and wait. Do not ring the doorbell or knock on the door for a long time, and do not enter the room without the owner's permission. ☆ When meeting customers, you should nod and smile as a gift. If you don't make an appointment in advance, you should apologize to the customer first and then explain your purpose. At the same time, take the initiative to greet or nod to everyone present.
Customers are not allowed to visit the house without invitation. Even if they are familiar with it, don't touch and fiddle with the things on the customer's desk at will, let alone fiddle with the customer's business card, let alone touch the books, flowers and other furnishings in the room.
It is not easy to sit down before others (hosts) sit down. Sit up straight, lean forward slightly and don't cross your legs.
Talk to customers with a positive attitude and a gentle tone. When the customer speaks, listen carefully and answer with "yes" first. Keep your eyes on each other and pay constant attention to each other's expressions.
When standing, keep your upper body stable, put your hands on your sides, don't put your back behind your back, don't hold your chest with your hands, and don't lean sideways. When the host gets up or leaves the table, he should stand up at the same time. When you meet a customer for the first time or leave, you are humble, unhurried, well-behaved and polite.
We should form good habits and overcome all kinds of indecent behaviors. Don't blow your nose, pick your ears, pick your teeth, get a manicure, yawn, cough or sneeze in front of customers. There is nothing you can do. Cover your mouth and nose with your hands, face sideways, try not to be present, and don't throw scraps of paper. Although these are some details, together they form the overall impression of your customers.
Third, be polite. Anyone can say anything, the key is whether they can say it well. When talking with customers, we should follow the following principles: the principle of taking customers as the center and the principle of "speaking three points and listening seven points"; The principle of avoiding the use of language that leads to the failure of negotiations; The principle of "low praise and slight feeling"; Easy to understand, no taboo principle. Among the main forms of language, we adopt the following forms: narrative language; Questioning language; Persuasive language. In terms of skills, it is best to introduce products in the customer's language and thinking order, arrange the speech order, don't say all the good things you have prepared, pay attention to the customer's expression and adjust flexibly.
Finally, meet etiquette. Greetings, self-introduction, introduction of others, business introduction, salute. These are all necessary.
Of course, business etiquette cannot be limited to these aspects. Restaurant etiquette and dance etiquette are also the knowledge we must master. We should eat tastefully and dance well, so as to achieve our real goal. After a week of training, I deeply realized some seemingly ordinary things, but when you really want to do well, you find it difficult. However, I still got something. I learned to walk and stand in high heels and the basic requirements for eating western food. Although it was not very standard, I made mistakes in it, but I corrected it under the timely guidance of the teacher. Despite the lack of physical exercise, I still have a lot of feelings and feelings psychologically. Therefore, I believe that with the passage of time, I will definitely become a professional girl full of temperament.
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