Because there are many ways to buy air tickets, you can go through the refund procedures through airlines, agency companies, website reservations and so on. And follow the principle of "where to buy and where to return". That is to say, if passengers buy in official website, they only need to contact the customer service staff in official website by phone, and the customer service staff can check the flight information and then go through the refund procedures.
The refund will be directly returned to the bank card used by the passenger to purchase the ticket. The same is true for special fares that can only be refunded but not the face price.
How to refund the plane ticket?
Refund calculation
Due to the carrier's reasons, passengers refund their tickets, and all of them are refunded.
If you apply for a refund due to passengers, at the scheduled departure time of the flight:
A refund fee of 10% of the original ticket price shall be paid 24 hours ago;
Within 24 hours, 2 hours ago, a refund fee of 20% of the original fare should be paid;
Within 2 hours, pay a refund fee of 30% of the original fare;
If you miss the plane, you should pay a refund fee of 50% of the original ticket price.
Information required for refund
Original ticket; Copy of the ticket purchase invoice; Identification.
How to refund the plane ticket?
Time required for refund
The regulations of different airlines are generally 14 days to 45 days. If there is no plane ticket in the local area, the time will be longer, possibly as long as three months.
Refund of special domestic air tickets
Although the discount span of air tickets is very large, it can be found from 10% discount to full price. However, passengers should pay attention when buying special fares. Economy class air tickets are less than 4.5% discount or 4% discount, and the face price is not refundable or changed, which is also commonly known as the "three noes" principle.
Passengers can only get back the airport construction tax and fuel surcharge, such as Guangzhou Feihaikou 140 yuan (excluding 20% tax). The tax is the airport construction fee in 50 yuan, and the fuel surcharge below 800 kilometers is in 50 yuan, *** 100 yuan.
At the same time, the ticket is 4.5-5.5 fold, and 50% of the face price is deducted from the refund; 6% ~ 8% discount on air tickets, 20% discount on refunds, and 9.5% discount above 20%.
How to refund the plane ticket?
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Refund of international special fares
Different from domestic air tickets, domestic air tickets can clearly show the discount of air tickets, while international air tickets are secretly discounted. Usually, the customer service staff will only provide the cheapest air ticket price at a certain time according to the travel time, but they can't know what the discount is.
Therefore, for the refund of international air tickets, it is necessary to determine the refund according to the specific ticket number, and the refund varies greatly in different time periods, different locations and different flight numbers. For example, on September 5th, the ticket from Guangzhou to Los Angeles included 4,880 yuan tax, which was about 8.5 fold according to the domestic discount. However, the reporter was told that this ticket could be rescheduled, but it could not be refunded, and only about 1.400 yuan could be refunded.