Chapter 1: Annual Work Summary A salesman reviews his work in the past year, asks himself and answers himself, and makes a frank summary. There are still many shortcomings. Therefore, it is even more necessary to strengthen one's working thoughts in time, correct one's consciousness, and improve the methods, skills and business level of monopoly.
First, the shortcomings, summed up from their own reasons.
I feel that I still have a certain degree of lack of skills in persuading customers and impressing their purchasing psychology.
As a cosmetics salesman, our primary goal is to build a bridge between our products and customers. Create business performance for the company. Under the guidance of this direction, it is particularly important to impress customers' hearts and stimulate their desire to buy with sales skills and language. Therefore, in the future sales work, I must strive to improve the skills of persuading customers and impress customers' purchasing psychology. At the same time, we should integrate theory with practice and accumulate valuable experience for the next stage of work.
Second, pay attention to the details of your sales work.
Remember the famous saying that the customer is God in sales theory? Conquer and impress consumers with your sincere smile, clear language, meticulous promotion and thoughtful service. Let all customers who come to our xxx cosmetics store come on impulse and return satisfied. Establish the high-quality spirit of our employees and establish our high-quality service brand.
Third, correct mentality.
The adjustment of his mentality has made me more clear that no matter what I do, I must do my best. Whether this spirit exists or not can determine the success or failure of a person's future career, especially in our monopoly sales work. If a person understands the secret of avoiding hard work through hard work, then he has mastered the principle of success. If you can take the initiative and work hard everywhere, you can enrich your life experience in any sales position.
In short, through the theoretical summary of my work this year, I also found many shortcomings. At the same time, I have accumulated experience in future sales work for myself. Sort out the train of thought and clear the direction. In the future work, I will take the company's monopoly management concept as the coordinate, integrate my work ability with the company's specific environment, take advantage of my energetic and hard-working advantages, receive business training, learn business knowledge and improve sales awareness. Make solid progress, work hard and contribute to the development of the company!
Chapter II: The time for summing up the annual work of salesmen has passed. I have been doing telemarketing for more than three months, and the probation period has ended. During this time, I learned a lot and realized a lot. The following is a summary of my work during this period.
First, find more customer resources.
Sales need customers, and if you want to improve your performance, you must have enough resources. The customer resources provided by the company may not be enough, but we also need to find customer resources ourselves. I usually use off-duty time to find customer resources, because only in this way can we find more customers for us to fight for.
Of course, finding customers is not random. I look for information according to some websites, such as enterprise search, and look for resources that match the customers I need, not those that don't. It will only waste us a lot of time and will not have results. Therefore, it is very important to find accurate customer resources. After finding the customer, we must analyze the customer, find the customer's needs and prepare for the next day's visit. Of course, it will take a lot of time to find enough resources before this.
Second, make more phone calls
I work in telemarketing. I contact customers by phone. If I want to do a good job, I need to make more phone calls, because I have no experience at first, and I need to accumulate experience by phone. Our speech skills also need to be practiced in actual combat. For some customers, we should do a good job, analyze carefully and think carefully. By making phone calls, practicing courage and proficiency, you will accumulate more experience.
Third, study more and ask more questions.
I don't understand many things when I come to the company, and I don't need to learn these things. I will seriously study the training organized by the company. Only when I fully absorb enough nutrition, can we keep growing and learn more, and can we be handy in our next job, not when I can't work. At work, I often meet some very difficult customers. For these customers, I can't solve them by myself and need help from others. The problems encountered in this process also need to be solved.
If you don't ask, whoever has time can ask. Only by constantly studying hard and reducing problems can we improve our ability as quickly as possible. There is no time to waste, because every second is precious, so I will use my off-duty time to consult other colleagues.
Fourth, remember the case of the speech.
Paddling is very important for telemarketing. Many words are very classic and suitable for use in various environments. But for me, these words are novel and need to be learned. If we just look at them, we don't need them. And if we have this ability, we need to constantly strive to improve ourselves. Write down the words, we don't need more time to reflect when we call. This line can make customers feel professional, I believe if we all rely on ourselves.
Some classic cases have been verified by other colleagues, and they are all tested. We just need to try our best to remember the solutions, and we can solve these problems when we encounter them.
At work, I have always insisted on learning, never given up learning to speak, and my ability has gradually improved, which has helped me a lot and will continue to work hard in the future.
Chapter 3: The annual work summarizes a salesman and reviews his work in the past year. As a salesman of xxx, under the instruction of the leader, I kept climbing to the place where the manuscript was revised. At work, I have also experienced many things. Busy work, fingertips can't catch the quicksand of time, and in a blink of an eye, this year has become the past!
Now the new year has begun. Look at the experience and achievements of the past year, although I feel a little reluctant, I still have to move on. But before that, I want to make a work summary of my experience in the past year, hoping that through my own summary, I can better complete the task for the next year. My personal work is summarized as follows:
First of all, clear the development route and keep up with the company's development.
In recent years, the company has embarked on the road of rapid development. To this end, as a salesperson, I am constantly improving my requirements and perfecting my work goals. In order to better complete this year's work, I carefully studied the leaders' speeches at work, carefully absorbed the company's development direction and goals, and worked hard to develop myself in the training arranged by the leaders to improve my work ability and personal performance.
During this period, I also combined my own advantages and actively changed my work style. To this end, I actively improve myself inside and outside my work and keep pace with excellent colleagues. I have learned a lot of excellent experiences from my colleagues' conversations and studies, and through constant practice and exercise, I have brought my own experience and methods to my own work and improved my personal working ability.
Second, actively expand yourself and improve your personal ability and understanding.
Besides work, besides attending training and discussing with colleagues, I also try to improve my sales ability in various ways. I have also developed a good habit of writing summaries, recording and summarizing my own shortcomings and advantages, enhancing personal understanding and actively developing or correcting them.
In addition, I also actively understand the details of our company's products, and have a deeper understanding of the production and effect of the products. Not only do I have more insights when selling, but I also let myself know more about our products and increase my confidence. At the same time, don't forget to learn the products of peers in the industry, compare them with each other, find their own advantages and disadvantages, and make good plans for their sales promotion.
Third, personal shortcomings.
Looking back on the past year, my biggest problem is that I haven't done a good job in customer maintenance. It is very inappropriate for sales to focus on products and not protect customers themselves! In order to make a breakthrough in the sales route, I must correct my mistakes!
Fourth, summary.
Time flies. As a salesperson, I must work harder and seize the time to improve myself and make progress! Only in this way can we have a place in the fierce market competition.
Chapter IV: The salesman's annual work summary has been in the company for xx years. First of all, I would like to thank the company for giving me this opportunity to grow and work, and at the same time, I would like to thank all leaders and work partners for their help, support and guidance in my work. During this period of work, I have improved my insurance business skills and knowledge through continuous learning, but there are still some shortcomings. The work in xx years is summarized as follows:
Be strict with yourself ideologically, abide by the company's rules and regulations, insist on not being late, not leaving early, and go to work on time. Actively and seriously participate in various studies organized by the company, and seriously understand them and turn them into their own ideological weapons.
At this stage, I mainly make orders in xxxx car dealership, which is a job that directly faces customers and requires patience and care, so I always pay attention to my manners and treat customers warmly and generously, and will not affect the image of the whole company because of my mistakes. When communicating with customers, we can actively explain and explain the comprehensive protection of buying auto insurance in car dealers, so as to stabilize customers and urge them to buy new insurance in car dealers.
In the aspect of invoicing, the work of the drawer is boring and repetitive, but even if the same workflow is repeated every day, every policy should be carefully entered. I am well aware of the importance of the work, and I will complete it with a rigorous and serious attitude, urge myself to be familiar with various insurance clauses and systems faster and better, and strictly abide by the company's various working systems, be modest and prudent, learn with an open mind, and constantly improve my business level and working ability.
In this period of work, I still have many shortcomings, such as insufficient breadth and depth of study, and the quality of work needs to be further improved, so I can't introduce auto insurance claims to customers in more detail.
There is no end to learning, the times are developing with each passing day, and the knowledge of various disciplines is changing with each passing day. In the future work, I will persistently learn all kinds of insurance knowledge and use it to guide practical work; Be more familiar with underwriting policies and working systems, and strengthen professional skills; Make more active efforts to improve yourself and constantly sum up experiences and lessons, so as to better do your job and serve the company. At the same time, if there are any mistakes in the work, we need leadership criticism and guidance.
Chapter 5: It has been a year and a half since the salesman's annual work summary was transferred to the sales department. Looking back on the road he has traveled and the things he has experienced in the past year, there are not many feelings or surprises. He has a calm mind. With the leadership and help of the company leaders and the full assistance of colleagues in the department, I am based on my own work and the sales work is progressing smoothly. Although the sales situation is good, the repayment rate is not very optimistic because the group headquarters did not settle the payment in time. In xx, I will try my best to overcome this factor and solve the payment problem with all subsidiaries in time.
The information and feelings of sales work are summarized as follows:
1. Sales report summary: including product sales registration and product sales ranking; Clean up the lending and returning status of the business manager.
2. Assist the sales work of the regional manager;
① Assign some telephone services or services requiring delivery to business managers to help them seize orders.
(2) Communicate with sales staff frequently, analyze the market situation, existing problems and solutions, so as to improve together.
③ Contract implementation: assist the business manager and supervise the completion of the contract.
3. Handle the company's door-to-door business, deal with the problems in the process of product sales, and conduct friendly communication with previous departments.
4. Clean up the accounts payable with the group headquarters in previous years, because I didn't handle the accounts in previous years, and some documents were lost and prices and so on, which brought a lot of trouble to the current work.
5. Promote each new product, keep close contact with dealers, and make analysis according to different regions, industries and audiences.
6. In my daily work, after receiving the task assigned by the leader, I will set out with my heart and finish the task on time on the premise of ensuring the quality of work.
Summing up my work in the past year, I still have many problems and shortcomings in my work, and I need to learn from other salesmen and peers in working methods and skills. In xx, I intend to learn from each other on the basis of last year's work gains and losses, focusing on the following aspects:
(a) to ensure the completion of the annual sales task, usually carefully collect information, timely summary.
(b) Try to assist the sales manager to communicate with customers in detail in terms of product price, quantity, quality and service attitude.
(three) the accuracy of the sales report, after careful examination.
(4) Handle the lent and returned items in time.
(5) Maintain customer relationship and constantly develop new customers.
(6) Try to do everything well and stick to it!