Importance of interpersonal communication skills: "communication" is a very important thing in the workplace. For bosses, subordinates, colleagues, customers, or units in contact with discussions, better communication skills are needed, which is called "interpersonal communication". However, in the workplace, it is inevitable to encounter many unsatisfactory things and setbacks. At this time, the adjustment of self-emotion, or constant self-motivation, is the so-called "inner communication."
Sometimes when we communicate, we will unconsciously use some "negative", "imperative" or "top-down" ways of speaking.
For example, "You are wrong, you are wrong, you can't say that". Or "Oh, I've told you many times, you can't do this. How can you be so stupid that you won't listen to anything I tell you ... ".
Generally speaking, people don't like being criticized and denied. However, sometimes we unconsciously reveal "egoism" and "superiority" in conversation. I think I'm right and everyone else is wrong. However, there is a good saying: "A strong hint is an attack".
Sometimes, even if we mean well. But if the tone of voice is too strong and you don't pay attention to the other person's feelings, the other person will sound like an attack and feel uncomfortable. So, sometimes we have a sigh in our hearts ... Do you know?
Actually, I agree with your idea, but I really don't like your "tone". Actually, I totally agree with you, but I really don't like your "speaking attitude".
Sometimes, we say, "I am rational. You see, my door is open, and anyone can come in and communicate with me at any time. " However, if "our doors are open, but our hearts are closed", what is the use? So when communicating, we must pay attention to each other's feelings. After all, everyone has a "need for self-dignity".
Everyone wants to be affirmed, praised, recognized and echoed, but they don't like being denied and despised. Therefore, even if the two sides have different opinions, they should "seek common ground while reserving differences and communicate harmoniously" and "say what you have to say, but the tone should be euphemistic."
China's coinage is very interesting. Think about the word "I". What is the combination of these two words? But the word "hand" and "walk" actually means "everyone has a sword and a weapon in his hand." So people often do "self-defense" to protect themselves. But in communication, people should not only defend themselves, but also think from the standpoint of others, make good use of "empathy" and learn to control their own "tongue". "At the right time, say a nice word; When it is necessary, stop a sentence that should not be said in time. "
Therefore, we must learn: "Don't talk in a hurry, don't talk in a hurry, wait until you think about it." Never regret "speaking too fast".
Because there is no "eraser" and "stand-up" when you speak, you can't erase the words! In addition, we should learn "emotional tolerance" and "frustration tolerance" in workplace communication. Because, "when the temper comes, the blessing is gone."
Interpersonal skills: 1. Touch the other person's arm when talking.
Doing some little tricks in conversation will give people a cordial feeling, and putting your hand on each other's arm can help you build a subtle tacit understanding! Touching satisfies the good wishes of both sides for physical contact, and you will find that your emotions are peaceful. Soon you will find that this small move has brought you incredible benefits: in the face of your request, others will no longer say no without mercy! The more body language, the better, but also pay attention to discretion. It's strange for people you don't know to get too close.
Stand closer when chatting with friends.
When chatting or going out, we are used to keeping a safe distance from others. Everyone's safe distance is determined by personal experience, cultural background, family environment and even professional habits. Distance is different, but it does not always produce beauty. Sometimes it is this distance that is the chief culprit of the estrangement between you and your friends. Next time you talk to your friends, come closer bravely, and you will find that standing closer will bring your hearts closer.
When interacting with people, tell them what you appreciate.
When you find a person's good points, remember to say them. Don't think this person is not bad in your heart, but don't say it. Telling your appreciation will make the security guard and yourself feel happier. Tell mom that her cooking is delicious, thank her boyfriend for waiting for you for ten minutes, learn to praise others sincerely and actively, find their advantages, praise them immediately, and express positive views. You also open your heart and further deepen your contact with each other. After a period of time, you will find yourself the biggest beneficiary. You know, giving is happier than receiving.
Stop sulking and smile.
Smiling is contagious. Don't think that smiling is just a manifestation of happiness. Studies have proved that pretending to smile is actually a psychological illusion, and just smiling will make you happier. Of course, the premise is that you didn't feel bad. When we smile, the brain will send us a message: I am very happy. Then our bodies will relax. And when we smile at others, they will feel more comfortable and most people will smile back. This virtuous circle will really make us happier.
Five ways to improve interpersonal skills: 1. Understand the nuances of communication.
Communication is no longer limited to oral communication, but has become an effective way to contact people. There are many factors that interfere with and distort the transmission of information, and the content and meaning of information are often misunderstood in the process of communication. Understanding this subtle difference will make you more aware of the necessity of self-improvement.
2. Speak your mind
When the information is conveyed, most people will be ashamed to express their ideas for fear of not meeting the expectations of society. People tend to keep their ideas in conversation. The main purpose of effective communication is to express your ideas in a specific environment.
Keep eye contact.
Every speaker thinks that the best way to attract the audience is to keep eye contact with them. Looking at the other person's eyes when talking often attracts their vacillating attention to the conversation. If you want to improve your communication skills, you want to attract
Pay attention to your audience. Remember to look him in the eye when you speak. Eye contact can make the speaker's attention invisible. Without eye contact, verbal communication is even completely useless.
Body language is also important.
The expression of body language itself does not need spoken language. It can communicate through individual's special action habits, expressions and physical behaviors. Effective communication needs the perfect cooperation of oral communication and body language in order to achieve amazing results in the audience. To convey a given message, rich gestures, vivid expressions and body language are all good ways to convey it. A deadpan expression will only lead to the boredom of the audience, while a changeable expression will get good results. If you want to improve your communication skills, you should observe the way others speak. Talk to yourself more, practice body language in front of the mirror, find out your own shortcomings and correct them.
5. Be good at listening
Communication is not a one-way process. Listening is as important as speaking. In fact, most communication experts believe that the ideal communicator listens more and talks less. Talking can relieve the troubles of interpersonal relationships, which sounds exciting, but sometimes you can succeed just by listening. It can not only enrich your communication experience, but also get more compliments from others.
The importance of interpersonal communication skills 2 the importance of interpersonal relationships
1. The wider the interpersonal relationship and the wider the way, the easier it will be. This has been verified by countless experiences and lessons. An excellent person can often accept and influence the people around him, and the opportunity is directly proportional to his communicative competence and the norm of communicative activities. Therefore, we should link communication with seizing opportunities, give full play to our communicative competence and constantly expand communication. Only in this way can we find and seize the rare development opportunities. Make your relationship with them better. Having a good network is the most important factor and a necessary condition for achieving great things.
2. In the workplace, everyone should participate in social activities. Interpersonal relationships in the workplace are very important to everyone, because only healthy and harmonious interpersonal relationships can have a pleasant working environment, thus improving work efficiency and creating more value for individuals and enterprises.
If a person is in a close and harmonious interpersonal relationship of mutual care and care, he will feel comfortable and beneficial to his health. Good interpersonal relationships can keep people relaxed and optimistic. Bad interpersonal relationships can interfere with people's emotions and cause anxiety, anxiety and depression. Serious bad interpersonal relationships can also make people panic, pain, disgust or anger.
4. Good interpersonal relationship is the need of happiness in life. The happiness of life is based on material life and spiritual life. Happiness in life must include the content of material life, and creating happiness in material life will be influenced by interpersonal relationships. Good interpersonal relationships are conducive to creating an optimized environment and enabling people to give full play to their creativity in the process of material production. People's enthusiasm and creativity can increase the production of material wealth and enrich people's material life. Good interpersonal relationships also make the material communication channels between people smooth, and people need each other's things, which may bring more material happiness.
What are the interpersonal skills?
1. In life, it is the simplest and most intimate way to communicate with people, meet and say hello, and keep smiling.
Talking with people is the most common thing we encounter. In communication, we should listen carefully to each other's suggestions and opinions, speak in an equal and gentle way, and don't make a loud noise, yell at the National People's Congress and other impolite actions.
Learn to look at the advantages of others objectively, and look at your own shortcomings objectively. People in the workplace should learn to balance their bad mentality correctly.
Learn to respect others, which is a kind of cultivation.
Learn to help friends, and we should also learn to praise others. A few words of praise can bring friends closer together.
Communication is as basic to human beings as eating and drinking water. Some people are proficient in using perfect communication skills, while others are still studying hard. Here are some ways to help you improve your communication skills. Interpersonal communication training, eloquence communication skills, eloquence training and communication skills, interpersonal communication, interpersonal communication skills, interpersonal communication skills.
Why can wolves live alone in nature and dogs can't? Why does the invention of writing mean the beginning of human civilization? Why is the Internet an epoch-making innovation? That's all because of communication! Communication is a skill that each of us uses every day, but few people can use it well. Communication is the core of management and communication is the core of marketing. China has fully demonstrated the communication methods and skills for you!
First, say what you think.
When the information is conveyed, most people will be ashamed to express their ideas for fear of not meeting the expectations of society. People tend to keep their ideas in conversation. The main purpose of effective communication is to express your ideas in a specific environment.
Second, understand the nuances of communication.
Communication is no longer limited to oral communication, but has become an effective way to contact people. There are many factors that interfere with and distort the transmission of information, and the content and meaning of information are often misunderstood in the process of communication. Understanding this subtle difference will make you more aware of the necessity of self-improvement.
Third, be good at listening
Communication is not a one-way process. Listening is as important as speaking. In fact, most communication experts believe that the ideal communicator listens more and talks less. Talking can relieve the troubles of interpersonal relationships, which sounds exciting, but sometimes you can succeed just by listening. It can not only enrich your communication experience, but also get more compliments from others.
Fourth, keep eye contact.
Every speaker thinks that the best way to attract the audience is to keep eye contact with them. Looking at the other person's eyes when talking often attracts their vacillating attention to the conversation. If you want to improve your communication skills and attract your audience's attention, remember to look him in the eye when you speak. Eye contact can make the speaker's attention invisible. Without eye contact, verbal communication is even completely useless.
5. Touch the other person's arm during the conversation.
In conversation, putting your hand on the other person's arm can help you build a subtle tacit understanding! Touching satisfies the good wishes of both sides for physical contact, and you will find that your emotions are peaceful. Soon you will find that this small move has brought you incredible benefits: in the face of your request, others will no longer say no without mercy! The more body language, the better, but also pay attention to discretion. It's strange for people you don't know to get too close.
6. Stop sulking and smile.
Don't smile just because you are in a good mood. Studies have proved that pretending to smile is actually a psychological fake action, and just smiling will make you happier. Of course, the premise is that you didn't feel bad. When we smile, the brain will send us a message: I am very happy. Then our bodies will relax. And when we smile at others, they will feel more comfortable and most people will smile back. This virtuous circle will really make us happier.
Stand closer when chatting with friends.
When chatting with friends and relatives or even traveling, we are used to keeping our own safe distance from others at any time. Everyone's safe distance is determined by personal experience, cultural background, family environment and even professional habits. Distance is different, but it does not always produce beauty. Sometimes it is this distance that is the chief culprit of the estrangement between you and your friends. Next time you talk to your friends, come closer bravely, and you will find that standing closer will bring your hearts closer.
Eight, other effective communication methods
Humans are excellent competitors. We compete with others in life and learn new things in the process. The best way to improve our communication skills is to learn from others. Only by observing others can we learn something useful. Observing other speakers will help you understand the advantages of others. Look for companions with good communication skills and observe them closely. Imitate their way of speaking and habits. Over time, you can not only be as sociable as they are, but also form your own unique style.
When interacting with people, say what you admire about them.
See the community security upstairs to help grandma, praise immediately. Don't think this person turned out to be good, but don't say it. Telling your appreciation will make the security guard and yourself feel happier. Tell mom that her cooking is delicious, thank her boyfriend for waiting for you for ten minutes, learn to praise others sincerely and actively, find their advantages, praise them immediately, and express positive views. You also open your heart and further deepen your contact with each other. After a period of time, you will find yourself the biggest beneficiary. You know, giving is happier than receiving.
X. Body language is also important.
The expression of body language itself does not need spoken language. It can communicate through individual's special action habits, expressions and physical behaviors. Effective communication needs the perfect cooperation of oral communication and body language in order to achieve amazing results in the audience. To convey a given message, rich gestures, vivid expressions and body language are all good ways to convey it. A deadpan expression will only lead to the boredom of the audience, while a changeable expression will get good results. If you want to improve your communication skills, you should observe the way others speak. Talk to yourself more, practice body language in front of the mirror, find out your own shortcomings and correct them.