3. At the same time, he served as the company's training instructor and trained dozens of internal trainers composed of the company's absolute backbone, including the company's deputy general manager and the first directors of various departments at the headquarters. Personally trained internal trainers have stepped onto the platform one after another, and all of them have obtained more than 90% satisfaction. 90% of internal trainers and corporate culture propagandists in hisense electric system (including production system) have received TTT corporate internal trainer training skills training, and the satisfaction of each training is above 95%.
4. We have trained 465,438+0 senior internal trainers at the director level and deputy general manager level, and completed the construction of hisense electric marketing system training system from scratch.
2003/08–2006/04 Headquarters of Hisense Group's after-sales service system
Position: training supervisor, corporate culture supervisor, editor-in-chief of internal magazine.
Reporting target: Number of subordinates of the general manager: 36.
1. As the training supervisor, he is responsible for the training system construction of the service system, the internal trainer team construction and the training management of the branch.
2. At the same time, as the only non-technical full-time trainer in the service system, he is responsible for teaching 80% of non-technical training such as corporate culture training, service standard training, TTT training skills training, communication, teamwork, etiquette and some management training in the headquarters and branches, and also for all non-technical training in the after-sales service system self-run schools and some courses in the classes jointly organized by Hisense Group and Qingdao Radio and TV University.
3. As the head of corporate culture and the editor-in-chief of internal magazines, he is responsible for the corporate culture construction of Hisense's after-sales service system and the internal publicity of the company, writing external soft articles of the company, compiling corporate culture handbook, service specification manuals and other Chinese and corporate culture handbook, and managing and implementing the company's billboards, corridors, VI and other contents related to corporate culture.
2006/03- Part-time job of non-profit organization: Shandong Training Association/Qingdao Charity Volunteer Lecturer Group.
Executive Director, Director of Certification Promotion Department, Lecturer of Qingdao Charity Volunteer Lecturer Group.
1. Mainly responsible for managing the certification promotion department of the Association. The certification promotion department is mainly responsible for the certification of trainers who join in the province. Only trainers who have passed the certification of this department can carry out publicity in the name of Shandong Training Association, and at the same time provide a bigger stage for certified trainers to promote abroad.
2. The original personal training project "Simplified Student Management Mode" successfully passed the certification of Shandong Training Association.
3. Accept the task of the lecturer group to give lectures.
Major achievements:
1.In 2007, he helped many companies such as Qingdao Construction Engineering Group and Qingdao Meier Trade to complete the consulting case of "Building Training System" and successfully helped many companies to build training systems.
2. In 2007, he won the "Most Potential Trainer" in the "Hidden Champion Selection" jointly organized by Qingdao Financial Daily and other major media in Qingdao.
3. In July 2007, he was officially hired as a visiting tutor of career planning by "National 2 1 1 Engineering" institutions such as China Ocean University and Minzu University of China.
On June 5438+ 10, 2007, I was selected as the fifth online trainer in the "Top Ten Trainers in Qingdao" jointly organized by Qingdao Morning Post and Qingdao News Network.
Learning enterprise
Learning organization
Business starts from the heart.
Trainer training camp
Establish a comprehensive training system
Effective manager
Behavioral influence of excellent managers
Five levels of team leadership
Financial management of non-financial managers
Career planner training
2. As the only off-the-job training of the company's non-product division, it has basically covered almost all the training courses of the non-product division. Among more than 30 training courses, such as senior management training courses, headquarters management backbone training courses, new employee training courses, branch marketing director centralized training courses, branch finance director centralized training courses, and branch CEO centralized training courses, Courses such as Hisense Corporate Culture, Skills Training of TTT Internal Training Division, Time Management, Effective Communication, Peak of Sales Team Building, Customer Sales Psychology Analysis and Response, How to Become an Excellent Director, Workplace Etiquette and Cultivation, Sunshine Mentality, How to Look at Work, and Career Planning have been carried out.
3. At the same time, as the company's training lecturer, training dozens of absolute internal trainers including the deputy general manager of the company headquarters and the first directors of various departments. Personal training of internal trainers has stepped onto the podium one after another, and the satisfaction of trainees has reached over 90%. 90% of internal trainers and corporate culture propagandists in hisense electric system (including production system) have accepted the "TTT skills training for internal trainers" organized by me, and the satisfaction of each training is over 95%.
4. I personally trained the senior internal trainers of the director and deputy general manager of 4 1- company, and completed the construction of the marketing system and training system in hisense electric from 0- 1.
2003/08-2006/04 Haixin Group after-sales service system headquarters
Position: responsible for training, corporate culture and editor-in-chief
Reporting target: Number of subordinates of the general manager: 36.
1. As a service provider and builder of the training system, he is responsible for the team building of the internal division and the management of the training division.
2. At the same time, as the only non-service full-time technical trainer, he is responsible for 80% of non-technical training courses such as corporate culture training, standardized service training, TTT skills training, communication, teamwork, etiquette and some management training in the headquarters and all branches, and is responsible for managing all non-technical training in the after-sales service school system and some courses jointly run by Hisense Group and Qingdao Radio and TV University.
3. As a well-known corporate culture editor-in-chief, he is responsible for the construction of Hisense's after-sales service system and the preparation of corporate culture specification manuals such as the company's external publicity of Anda, the company's external soft writing, corporate culture handbook and service manuals, and the management and implementation of corporate culture-related contents such as company billboards, corridors and VI.
March 2006-This part-time non-profit organization: Shandong Training Association/Qingdao Charity Volunteer Lecturer Group.
Executive director, minister of certification and recommendation, lecturer of Qingdao charity volunteers, lecturer of universities.
1. It is mainly responsible for managing the recommendation and certification of the association. The main responsibility of the certification promotion department is to be responsible for the certified trainers who have joined the province. Only through the certified trainer department can we publicize on behalf of the Shandong Training Association and provide a bigger stage and promotion for the certified trainers.
2. The original topic of personal training "Simple Student Management Mode" successfully passed the certification of Shandong Training Association.
3. The lecturer accepts the mission of the mission and emphasizes justice.
Main results:
1.In 2007, it helped Qingdao Construction Engineering Group and Qingdao Hull Trading Company to complete the consulting case of "training system construction" and successfully helped many enterprises to build training systems.
2. In 2007, the "most potential trainer" in the "Invisible Champion Selection" organized by Qingdao Financial Daily and several major media in Qingdao.
3. In July, 2007, China Ocean University, Minzu University of China and other "National 2 1 1 Engineering" institutions formally hired visiting lecturers on career planning.
4. In 2007 10, he was ranked fifth in the "Excellent Trainers in Qingdao 10" jointly organized by Qingdao Morning Post and Qingdao News Network.
"learning enterprise"
"learning organization"
"Start from the heart"
"training camp for trainers"
"Establishment of comprehensive training system"
"Effective manager"
"Outstanding influence manager"
Five levels of leadership
Non-financial managers of financial management
"Professional Training for Planners"