According to the relevant public information, banks should carry out special training on the protection of financial consumers' rights and interests at least once a year, and the training targets should comprehensively cover middle and senior managers, grassroots personnel and new recruits.

Improve consumer protection, improve service quality and reduce consumer complaints.

Fundamentally safeguard the interests of consumers and raise their awareness of prevention. The protection of consumers' rights and interests is mainly reflected in the bank's protection of financial consumers' eight rights, such as property security, independent choice, legal claim, respect, information, fair trade, education and information security.

These Measures shall apply to non-bank payment institutions established in People's Republic of China (PRC) to provide payment services (hereinafter referred to as payment institutions).

The term "financial consumers" as mentioned in these Measures refers to natural persons who purchase and use financial products or services provided by banks and payment institutions.

When providing financial products or services to financial consumers, banks and payment institutions should follow the principles of voluntariness, equality, fairness, honesty and credibility, earnestly undertake the main responsibility of protecting the legitimate rights and interests of financial consumers, and fulfill their legal obligations to protect the rights and interests of financial consumers.

When providing financial products or services to financial consumers, banks and payment institutions should follow the principles of voluntariness, equality, fairness, honesty and credit, earnestly undertake the main responsibility of protecting the legitimate rights and interests of financial consumers, and fulfill their legal obligations.

Legal Basis: Implementation Measures of the People's Bank of China for the Protection of Financial Consumers' Rights and Interests Article 5 The People's Bank of China and its branches adhere to the principle of fairness and justice, carry out the protection of financial consumers' rights and interests within their scope of duties according to law, and protect the legitimate rights and interests of financial consumers according to law.