202 1 summary of staff training in water supply company-from x to x, I attended the training meeting held by the company. During the training and study, I listened to the report and explanation of Director xx of Customer Service Center of xx Water Division on common problems such as customer service, marketing, metering and pipe network maintenance. Director X gave me a strong infection with vivid cases, rich knowledge and exquisite theoretical exposition, which also triggered my in-depth thinking and gave me a new understanding and understanding of water supply customer service.
First, the systematic and detailed training goes on normally.
The restructuring of the company dragged on for many years, during which the employees were distracted and the wages were meager; Water fee income can't make ends meet, let alone systematic training for employees. The staff of each service window are almost always groping while working; People in other departments also do their own jobs and are content with the status quo. In less than two years, the current water supply company has carried out drastic internal reforms from the establishment and improvement of the company management system, the standard requirements of engineering construction, the vigorous rectification of water fee collection, and the optimization and integration of customer service resources. The company has taken on a brand-new look from the inside out, and the importance of customer service is increasingly apparent. Although every position in the company will regularly train employees, it is the first time for such comprehensive and systematic training. Although the time is short, it has benefited everyone a lot.
Second, establish the concept of service first.
Thought is the forerunner of behavior, and concept restricts action. In the lecture, Director X pointed out that production, management, sales and after-sales service are the three carriages of water supply enterprises, and water supply enterprises are service-oriented enterprises, which should be all-round and integrated services. Tap water is not only a product of water supply enterprises, but also a commodity and a kind of "food". For users, more attention is paid to quality and service. Director X mentioned in the training that "service touches every corner", and all the work links of water supply enterprises are closely linked, from water production and business collection to design, construction, installation and maintenance. All these reflect our services, and many problems can be eliminated in the bud or even nonexistent, which requires all employees of the company to update their concepts and think from the perspective of the overall situation of the company. This training not only made everyone understand the importance of external service, but also made everyone realize the importance of internal mutual service and communication and coordination between departments, and realized that everyone is a part of this all-round overall service and should have the responsibility and obligation to serve. All departments should start from the perspective of serving users, and Qi Xin should work together in all aspects to achieve the healthy development of enterprises and the harmony between users and enterprises.
Third, strengthen business learning and knowledge accumulation.
Learning is an integral part of work, and learning is for better work. Through this training and study, I can fully appreciate Director X's extensive knowledge accumulation and profound cultural background, as well as her sincere love and dedication to water supply. During the training, Director X said something that impressed me particularly: "Small details reflect great service". In daily work, we sometimes encounter such a situation: users report that there are certain problems in the process of water use, and some employees feel that this matter has nothing to do with themselves. The phrase "I don't know" makes users feel very dissatisfied, and language conflicts occur between the two sides, and small things turn into big things, which eventually leads to complaints. One of the reasons for this situation is that employees lack relevant business knowledge and work experience and cannot answer the questions reflected by users. During the training, through Director X's explanation of specific cases, it can be seen that as an excellent customer service staff, she has a systematic and comprehensive understanding of professional knowledge such as water making, water quality inspection, business copying, water meter detection, and the influence of pipe network pressure on water meter measurement. When receiving users, she not only has patient answers, but also has professional analysis, especially when dealing with users who ask "professional" questions, she relies on knowledge accumulation and appropriateness. If you don't study hard for a long time, how can you have such professionalism? Listening to her explanation, it seems that there is an invisible motivation to encourage us to keep learning, reflect in learning, make progress in reflection, and constantly improve our professional quality in progress.
The training activity is short-lived, but it is a great improvement for me both ideologically and professionally. Director X gave us a wonderful explanation and demonstration according to his own experience, which not only broadened my horizons, but also answered or inspired many questions I often encountered in my work. I really hope that the company will organize more training and study in the future to lay a solid foundation for further refinement and optimization of customer service work in the future.
202 1 Summary of Staff Training of No.2 Water Supply Company First of all, I sincerely thank the company for giving me this opportunity to go abroad for training. Training is the company's greatest benefit to employees! The contents of the one-day course are as follows:
1, cherish the concept of time;
2. Two shortcuts to increase income quickly;
3. The concept of treating work;
4. The relationship between ability and income;
5. The concept of giving;
6. Positive thoughts;
7. A tolerant attitude;
8. loyalty;
9. The concept of learning;
10, the concept of gratitude;
After a day's study, I was most impressed by the following points:
1, attitude towards work: At present, employees are inefficient. Most employees consider that I will create as many value jobs as my boss pays me. It is precisely because of this wrong idea that it leads to inefficiency and even affects the thinking of other employees. The same person does the same thing, and the result will be different. Even if the company gives me this salary now, I still have the mentality of paying.
2. The relationship between ability and income: I told myself that income is not a standard to measure a person's ability. What I am doing now is to build the foundation stone for my future. If I don't think so, I will have an unbalanced psychology.
3. Loyalty: The loyalty of employees is the greatest wealth of an enterprise. I'm glad I don't have distractions!
4. The concept of learning: The lecturer said that there are two ways to acquire a person's ability, which is really correct:
First of all, we are forced to accept the challenge and devote ourselves to new conditions, new situations and new problems. We will encounter all kinds of problems in our daily work, and there will be new problems to deal with every day. If the front-line staff can't handle the problem, just leave it to me. I didn't deal with it at first, and I didn't know how to deal with it at that time. But as supervisors, if they can't deal with these problems, they need to. That's really not up to standard, so every time I encounter a problem, I have to force myself to come up with a solution that will not affect the company's interests and satisfy customers. Over time, my ability to handle problems has been honed. If you have any problems in the future, you can solve them smoothly without consulting others. Because I think: it is not terrible to have problems, because when there are problems, it is the time to exercise me.
Second, I learned; At the beginning, when dealing with related problems, many people didn't understand. When others are dealing with problems, I will pay great attention to their handling methods and learn some experiences from them.
In the course, the following formula mentioned by the lecturer impressed me the most: mentality+ability = success.
1, with good mentality and working ability, is a boutique.
2, the mentality is good, but the ability is not available, it is a semi-finished product;
3, the mentality is not good, the ability is not available, and it belongs to waste;
Then I belong to the boutique! In the future work, I will continue to work hard, the company will give me benefits, and I will create more benefits for the company! Time is money, time is life and time is efficiency.
Thank the company for training me! I can only use more efforts to repay the company.
202 1 summary 3 of staff training in water supply company: "The annual autumn wind is chilly, not spring, but better than spring", "Seeing the mountains are all red, the forests are all dyed, the rivers are all clear, and the war is all over"-the induction training meeting for new employees began, and the host xx quoted the classics and skillfully expressed the welcome and hope of leaders at all levels for our new employees to join the xx water family with Chairman Mao's poems, at the same time, he was impassioned.
With the development of the conference process, after introducing Zhao Zong's leaders, our new employees briefly introduced themselves, and we showed many contents such as hobbies, specialties and abilities. After that, xx, the chairman and general manager of the group company, gave a welcome speech for everyone, and the leading group of the group company delivered speeches respectively. Next is the question and communication session. We had a simple question and answer with the leaders face to face, and the atmosphere was relaxed and pleasant.
In all fairness, it is rare to get together with important leaders of the company and have a heart-to-heart talk like this, so everyone is gearing up to seize the opportunity and strive for more and better performance. In this way, the meeting process is more substantial and exciting.
After that, xx, the executive deputy general manager, led our new employees to take the oath of employment, and the solemn oath explained our high sense of responsibility and mission to xx Water Group. Then xx, secretary of the Party Committee, gave a speech on induction training for new employees. Secretary xx is knowledgeable and tells us about the water conservancy cause around him from the history of water conservancy development, which has raised the image of water conservancy workers to a higher level in our hearts. At the end of the morning, the leaders of all departments and offices briefly introduced the basic situation of their functions. In the afternoon, I studied the corporate culture, rules and regulations, employee code of conduct and norms under the leadership of Minister xx of Human Resources, started three-level safety education under the guidance of Minister xx of Safety Management, and finally filled in and improved my employment information. In this process, through the study of corporate culture and safe and civilized construction, we have a clearer understanding of the company, enhanced our sense of identity with the enterprise, and also have a higher level of understanding of safe and civilized construction on the construction site. With the success of this training meeting, all of us have a deeper understanding of xx, approached xx and integrated into xx!
As the freshest "blood" of the company, our integration not only strengthens the talent management of the enterprise, but also improves the talent echelon for the group company. With the success of this training meeting, we newcomers broke the original sense of strangeness and distance, enhanced mutual understanding, and at the same time let us see the gap between each other-as newcomers, there are mature people and immature people among us. On the development platform of xx, our starting point is the same. If you want to break through, you must constantly improve your value in this highly competitive workplace, and always maintain an upward spirit and innovative thinking. Only in this way can we constantly surpass ourselves and become the backbone of the group company that really needs to be taken on! Finally, in the speeches of leaders at all levels of the group company, we broadened our horizons and benefited a lot. In their speeches, everyone ignited the blood in their hearts, put forward their lofty aspirations, and vowed to work together with Qi Xin in our * * water family to forge ahead and create a * * * *“xx dream "!