First, improve the collection structure and improve the utilization rate of resources.
How to reasonably allocate limited funds among different forms of resources to make the collection structure more complete and meet the changing needs of readers is an important dimension of library management decision-making. Statistical data is an important tool to implement six-fitness horse management. Figures tell everything, and the utilization of various resources can be quantified into specific data, and the results are clear at a glance. For example, for printed documents, we can measure the borrowing amount, reservation amount, renewal amount, annual turnover times and other indicators of each document; For the literature that seems unable to meet the needs of readers, we should also analyze it step by step along all links of the business process to find out the causes of the problems, such as insufficient copies, unreasonable collection places, wrong shelving, or changes in the demand for literature by disciplines, so as to help library managers improve the level of resource construction.
Second, improve the service level and achieve "reader satisfaction"
Article 3 of the Regulations on Libraries of Colleges and Universities stipulates: "Libraries of colleges and universities should actively adopt modern technology, implement scientific management, continuously improve the quality of professional work and service level, meet the needs of readers to the greatest extent, and provide effective literature information guarantee for school teaching and scientific research." The service business process of university library has the following characteristics:
1. The service of the library is "vague"
For example, the reference service for readers in the reading room may involve several departments inside and outside the library because of the variety of readers' questions. It is difficult to make uniform regulations on how to deal with readers' consultation. Service personnel are very close to their own workflow, and even "my actions constitute the process". In the past, libraries often used soft indicators such as attitude and smile to measure the work of librarians, which virtually ignored the actual effect of solving problems. Six Sigma requires identifying the true face of workflow, and standardizing and quantifying it.
2. The service of the library is "professional"
The reference service of the library can be divided into general consultation and professional consultation. The former answers common sense questions related to the basic rules and regulations of the library, while the latter requires librarians to have corresponding professional background and level. Using quantitative methods to measure performance can minimize randomness and fuzziness in work, help libraries form standardized workflow and norms, and urge librarians to replace randomness and habitude with observation and thinking in their work.
3. Service is "flexible"
In the information age, the needs of readers are becoming more and more personalized. The service to meet the needs of readers can be the borrowing of traditional printed documents or the downloading and transmission of electronic documents. It can be on-site service or remote service; It can be an instant service or an appointment service.
Third, improve the quality of personnel and create a learning organizational culture.
Six-horse management is based on extensive communication, which can create a management framework and environment that really supports teamwork and break through the barriers set by functional departments. Through the application of six-sigma management method, knowledge, skills and experience can be circulated and shared among employees in various departments of the library, thus realizing the transfer of tacit knowledge and improving the overall quality of librarians.
The quality improvement pursued by Six Sigma Management Office is a never-ending process, and this continuous improvement must be based on the continuous improvement of employees' quality, thus contributing to the formation of an organizational atmosphere that is diligent in learning. In fact, the process of introducing six-horse management itself is a process of continuous training and learning. Through the formation of a backbone team to carry out six-horse management, all employees are trained at different levels, so that everyone can understand and master the main points of six-horse management and give full play to the enthusiasm and creativity of librarians.