Generality of quality: within the scope of the quality management system, the relevant parties of the organization can put forward requirements for the products, processes and systems of the organization. Products, processes and systems have inherent characteristics, so quality refers not only to the quality of products, but also to the quality of processes and systems.

The concept of quality can be divided into three types:

The concept of conformity quality: based on the degree of "conformity" with the current standard.

Quality concept of applicability: based on the degree of suitability to customer needs.

Generalized concept of quality: quality is the degree to which a set of inherent characteristics meet the requirements. The narrow concept of product quality refers to tangible finished products (such as pens and cups). Generalized product quality refers to: hardware, services (such as express delivery, tourism activities, etc. ), software (such as video games, dictionaries, etc. ) and processing materials such as cooking oil and coal. ).

Product quality includes not only physical products, but also intangible product quality, that is, service product quality. The quality of service is also standard.

2. What is quality management?

Quality management is to guide and control the organization's activities related to the common quality system. It usually includes quality policy, quality objectives, quality planning, quality control, quality assurance and quality improvement.

3. What is inspection?

Inspection is a conformity evaluation through observation and judgment, which requires the combination of measurement and experiment.

4. What is verification?

Verification is to confirm that the specified requirements have been met by providing objective evidence.

5. What is the definition of confirmation?

Confirmation is to confirm that the specific expected use and application requirements have been met by providing objective evidence.