Model work plan for back office staff 1
First, strengthen the service work and give new meaning to the office work.
Service function is the top priority of office work. There are four major changes in service work: first, from passive service to active service. Office work is sudden, accidental and passive. Therefore, when dealing with all kinds of work, we should make plans, plan ahead, and increase the initiative of work with the advance and foresight of work. The second is to realize the transformation from single service to comprehensive service, advanced service and active service. Office services must pay attention to the comprehensiveness and initiative of services. It can not only bring a simple answer, but also serve the decision-making of leaders. Instead, it should pay attention to, care for and investigate before the decision-making, and summarize and recommend after the decision-making, thus bringing forward and whole-process active service. The third is to realize the transformation from general service to high-quality service and excellent service. Adhere to service as the "bounden duty", respect and cooperate with superiors and brother units; We should be full of enthusiasm for grassroots comrades, put down our airs, and resolutely overcome the yamen style of "the door is difficult to enter, the face is ugly, the words are ugly, and things are difficult to handle." The fourth is to realize the transformation from traditional service to innovative service. From the traditional service mode of "seeing, listening, discussing, doing and spreading" to innovative service modes such as concept service, information service, intelligence service and environmental service.
The second is to strengthen research work and provide theoretical and practical basis for company decision-making.
(1) Organize investigation and study, and give full play to the role of staff assistant. First, closely follow the overall situation and pay attention to research. Starting from the new situation and new problems that affect the overall situation of enterprise reform, development and stability, we will earnestly strengthen the investigation and research work. It is necessary to comprehensively analyze and think about the new situation and new problems, find out the background, grasp the development trend, observe, think and plan solutions from the overall situation and strategy, and strive to make the investigation and research constitute opinions, meet the requirements of the leaders, and adapt to the situation of the leap-forward development of public transportation. The second is to pay close attention to leadership thinking and research. Being good at speaking to leaders, working arrangements, and views and formulations on issues, Big Secretary Network grasps the leaders' ideas and key issues that need to be understood urgently, conducts targeted investigations and studies, and strives to make the research thinking and leadership thinking resonate at the same frequency, ensuring that "planning" is focused and "participation" is in ideas. The third is to pay attention to research. With the market as the red line, we should strengthen the investigation of the problems and weak links existing in enterprise management and production, and the focus issues that employees are generally concerned about and reflect strongly in major reforms and restructuring, identify the crux and contradictory joints of the problems, and put forward practical, substantial and innovative countermeasures and suggestions. The fourth is to pay attention to decision-making and research. In accordance with the requirements of scientific decision-making, we should strive to do a good job in "double-headed" research. Before making a decision, it is necessary to conduct in-depth research, put forward a comparative plan, and do a good job in the preliminary demonstration; After decision-making, it is necessary to carry out follow-up research in time and put forward new countermeasures in view of new situations and new problems in the implementation process, so as to make the decision more scientific and effective.
(two) to strengthen the information collection and submission work, to bring reference for leadership decision-making. First, improve and smooth the channels for receiving information. Strengthen the construction of information network, further improve the information collection and reflection network centered on the office, horizontally to all departments and vertically to grass-roots offices, give full play to the role of offices at all levels and key information officers, and ensure the smooth flow of main information channels. At the same time, vigorously promote the online submission of information, and gradually form an electronic information submission network. The second is to actively mine information. Enhance the sensitivity of information work, take the initiative to contact relevant units and departments, understand the situation, grasp the dynamics, and report in time about the key points that the superiors urgently need to know, the points that they often think about, the difficulties they are concerned about, the ideas and arrangements for the company to implement the decisions made by the superiors, and the opinions and suggestions of the grassroots on hot and difficult issues. The third is to mobilize the whole people to write materials. It is necessary to give full play to the overall role of the office, clarify the objectives of information work, and the quantity and quality requirements of information written by each staff member, and try to quantify information work to posts and people to improve the quality of information work. The fourth is strict information submission. Major emergencies, important social dynamics, emergency disasters and epidemics, major safety accidents and other emergencies shall be reported step by step in a timely manner in accordance with the prescribed procedures, and shall not be delayed, omitted or concealed, and shall not be released to other units without authorization.
Third, strengthen supervision to ensure the effectiveness of the company's management system and the effectiveness of the company's decision.
Strong supervision is an effective means to ensure the smooth implementation of company laws and regulations. First, focus on the central work of the company, closely follow the company's 20xx administrative thinking, and strive to promote the implementation of major decisions and important work arrangements of the board of directors and the general manager's office meeting. Carry out regular supervision and inspection. Second, the leaders' instructions and investigation materials should be combined with unannounced visits, and the instructions and tasks assigned by the leaders should be further investigated, so that the batch must be investigated and the results must be reported. Third, continue to strengthen supervision, introduce special inspection methods, strengthen the time limit for investigation and handling, and handle urgent matters urgently. At the same time, it is necessary to improve ways and means, constantly explore new ideas and methods of supervision, pay attention to the actual effect of supervision, closely combine supervision with the target management responsibility system, clarify the division of responsibilities, improve the supervision network, strictly standardize procedures, continuously improve the quality of supervision, and ensure the implementation of the company's decision-making and deployment. Fourth, always pay attention to hot and difficult issues, put forward inspectors' suggestions in time, and help leaders solve problems at the grassroots level and solve them in the bud.
Four, increase the intensity of office cost control, so that the goal of "low cost and high efficiency operation" is implemented.
(A) innovative office cost management methods. We should strictly abide by the principle of thrift, further streamline meetings, activities and documents, advocate writing short articles and holding short meetings, and hold fewer meetings (don't hold meetings if you can). It is necessary to control the total cost of the meeting and put an end to multi-head discussion and indecision. Go to the grassroots to investigate and study, and do not engage in escort; If you really need to eat, try to arrange a working meal or buffet. It is necessary to strictly control the official hospitality in accordance with the Regulations on the Administration of Business Hospitality of the Company. To reduce expenses, save office expenses, and gradually promote and use office automation.
(2) Advocate economical office and lifestyle. To save electricity, try to use natural light, promote the use of high-efficiency and energy-saving lighting products, put an end to ever-burning lamps, form the habit of turning off lights at will, and use air conditioners according to regulations. It is necessary to save fuel, strengthen the management of official vehicles, give priority to energy-saving and environment-friendly vehicles, and strictly control the use of vehicles with high fuel consumption; Strictly implement the official vehicle allocation standard, control the vehicle scale, implement the management of official vehicle maintenance fee and fuel consumption quota, implement vehicle fixed-point orientation "on-demand maintenance", fuel vehicles fixed-point, prohibit private use of buses, plug loopholes in vehicle maintenance, fuel management and use, implement "factory affairs publicity", publicize vehicle maintenance and fuel consumption fees every month, and understand the supervision of the masses. It is necessary to save water, strengthen the daily maintenance and management of water-using equipment, prohibit "running, running, leaking and dripping" and resolutely avoid the phenomenon of "running water"; Promote the use of economical water valves and sanitary ware. We should keep office materials. Strictly allocate office equipment, advocate repairing old and recycling waste, and save paper, ink cartridges and other consumables; All documents and materials submitted and distributed shall be double-sided paper; Disinfected bowls and chopsticks are used in the canteen, and disposable goods is not recommended.
Fifth, strengthen horizontal and vertical links to strive for a good external environment for the development of public transport.
It is necessary to establish extensive contact and communication with brother units in Wuhan and the same industry in brother cities, understand and learn their advanced management experience and methods, as well as bus-related policies and regulations, and guide enterprises to operate and produce; It is necessary to strengthen contact and communication with the municipal government and relevant competent departments, so that they can understand public transportation and gain their understanding and support.
Six, strengthen the system construction and office team construction, so that the office work in pragmatic innovation.
(two) to strengthen learning, improve the overall quality of the staff. Through learning, we strive to improve our potential of being diligent in thinking, good at seeking, willing to do things, sincere in doing things, daring to break things and making independent innovations.
(3) adapt to the reform and development of enterprises and innovate the daily work of the office. Strengthening the work of letters and visits and maintaining the stability of enterprises. Strengthen the leadership responsibility system for letters and visits. Properly handle the issue of mass petitions. Strengthen information research work, and reflect the situation of enterprises and public opinion with heart. Focusing on service reform, promoting development and maintaining stability, we will seriously study the problems existing in the implementation of policies, regulations and reform measures involving the vital interests of the masses, and promote the improvement and matching of relevant policies and measures. Strengthen the management of archives and official documents and improve work efficiency. Adhere to target management as the starting point and strive to explore new ways of archival work under the new situation. Strengthen the implementation of archives target management, and continue to do a good job in timely filing and standardized management of key engineering archives. Strengthen the sense of responsibility, further do a good job in document processing, and adhere to strict document issuance and audit. Further improve family planning work. It is necessary to consolidate basic management, strengthen the dynamic management of employees of childbearing age, and ensure the completion of family planning goals. It is necessary to strengthen the organizational construction of family planning associations and implement various service measures. Pay close attention to the management of double-separated personnel and strictly control family planning. Properly promote the construction of informatization and office automation. Meeting minutes, briefings, notices, etc. All the trial meetings were transmitted and circulated through the network, and all kinds of documents were published online on a trial basis. It is necessary to speed up the theoretical and technological innovation of official document writing, secretary, confidentiality, archives, computer and network technology and improve work efficiency. Strengthen canteen management, focus on food hygiene and safety, and strengthen supervision according to the standard of "ensuring canteen hygiene quality and healthy diet" to meet employees' dining.
Model essay on work plan of back office staff II
I worked in * *. Since I went to work, I have received the guidance and help from the company leaders and colleagues, and I quickly integrated into this group and became a member of this big family. The work situation and recent work plan of the sales background post are reported as follows:
First, the daily work of the sales office
As the sales office of * * company, I am well aware of the heavy work of this position and the requirements of this position for communication and coordination skills. The backstage of the sales department is an important hub connecting the preceding with the following, communicating inside and outside, and coordinating the left and right. The specific work includes the collection of the latest purchase user data in the market; Ensure sales staff; Filing, signing the installment sales contract and other required materials; Payment progress of users, overdue amount owed by users, number of cars sold, etc. Are all useful decision-making documents. In the face of these tedious daily affairs, we should enhance our sense of coordination from beginning to end to ensure that everything is ready.
Second, timely understand the amount of arrears and overdue situation of users.
As the sales office of our company, I am responsible for the repayment amount and overdue debts of users. The main content is whether the user's repayment schedule is timely, which is related to the company's capital turnover and the company's economic benefits. It is necessary to keep abreast of the user's demand progress and increase the dunning efforts so as not to cause unnecessary losses to the company. When submitting the "Accounts Receivable from Customers", it should be timely and accurate, so that the company leaders can aim at different accounts according to this form.
Third, the direction of future efforts
In the future work, I will love my work and work creatively, although there are still some problems and shortcomings. Mainly manifested in the following aspects: first, the sales clerk is somewhat uncoordinated in this respect, perhaps just coming into contact with this work; I personally have some differences in communication with them, which should be corrected. Second, strengthen their own learning, expand their knowledge, and strive to learn the knowledge of the sales office. Although we have some shortcomings compared with other brother units, I will be strict with myself; The overall planning of sales work must be familiar with; Third, we should seek truth from facts, get on and off, and be a good leader's assistant!
In the future work, I will foster strengths and avoid weaknesses, become a well-known sales office, and grow together with the enterprise.
Model work plan for back office staff 3
In the work of 20xx, the purchasing department does a good job of purchasing according to the needs of the group and the progress of the project. The purchasing department humbly learns work and management experience from other departments, draws lessons from good working methods, strives to learn business theoretical knowledge, constantly improves its own business quality and management level, and comprehensively improves its personal quality. In order to better complete the work in the second half of the year, further strengthen the professionalism, enhance the sense of responsibility and improve the efficiency of completing the work, the following work plan is formulated.
I. Management
1. Improve the construction of procurement cost management system and promote standardization and institutionalization of procurement management. Relying on the existing bidding and purchasing management system in Zhuo Da, through sorting and standardization, the whole procurement process is systematically and finely managed. Under the condition of not deviating from the implementation basis, the procurement will be upgraded from surface management to point management, which will increase the expansibility and coverage of the procurement management system and improve the cost performance of procurement.
2, actively promote the implementation of big bidding, big procurement strategy.
Actively respond to the needs of the group's leap-forward development, gradually explore the strategic cooperation mode of bidding and purchasing, and improve the specific operation plan and implementation details of bidding and purchasing strategy in practice.
3. Improve the procurement manual.
Procurement manual is the basic knowledge, operating rules, precautions and mature experience of procurement work, and it is a sample of standardized operation. The procurement manual can help newcomers to quickly get familiar with and master the procurement of auxiliary materials, shorten the groping process and reduce the training time and cost of business personnel. In the coming year, we will continue to find its shortcomings on the basis of the procurement manual, and supplement and improve it in combination with the actual work.
4. Continue to decompose and quantify the work of the department.
Decomposing each employee's work and quantifying it to each post can reasonably allocate tasks, reasonably match posts and personnel, refine the workflow specification of purchasing personnel and eliminate redundant staff. Quantitative work is the basis of performance appraisal. In the future, enterprises will conduct performance appraisal, with different pay for equal work and different pay for the same post.
Second, the commercial aspect.
At present, there are two aspects of the group's procurement needs: the procurement of engineering materials and equipment, the daily office of the group, and the procurement of daily maintenance supplies of property companies.
(1) Procurement of engineering materials
1. Establish an open information publishing platform, improve information collection methods and improve information channels.
Establish a network information platform to broaden the information channels mainly provided by customers into a multi-level and multi-directional information collection method based on customer information and combining manufacturers, websites and policies; Promote and extend the demand information of real estate building materials to the downstream of the industrial chain, combine the national macro-policy information with the domestic building materials industry information, and strengthen the overall concept of the industry and industry. Diversification of information channels and comprehensive information investigation will help to increase the comprehensiveness and accuracy of information. Strengthening the ability of information processing and analysis can improve the judgment of market analysis and provide decision-making basis for procurement.
2. Balance the interests of the Group and customers, and achieve a win-win situation.
Advocating cooperation is based on fairness and mutual trust when entering the factory, and there is no concept of equal and differential treatment, so as to increase mutual trust between manufacturers. Open, fair and reasonable in the process of cooperation, adhere to mutual benefit and win-win, and reduce customer costs in a fair way, thus reducing procurement costs. Adhere to the reform of reception quality standards, scientifically calculate various indicators, and test the implementation effect. The goal of the second half of the year is to determine the standard indicators of sustainable use of basic materials and adjust individual indicators of materials to meet the company's long-term use needs.
3. Collect and accumulate various data such as industry material information and manufacturer information, and establish a database.
When we analyze the procurement cost, we only have the data of the current year, but lack the previous data, so we can't make a comparative analysis. Our conclusions can only reflect the situation of that year, but not the changing trend. The result is static, not dynamic. Establish an annual database to provide a basis for future data dynamic analysis and purchasing decision. For example, if a company wants to position its procurement according to the benchmark price in the second half of the year, it must rely on the database to provide basic data.
4. Open and transparent procurement and sunshine procurement.
The purchasing department accepts the supervision of the internal and external * * * of the group, puts an end to the phenomenon of grasping the cards and letting the purchasing process show in the sun. The procurement department should strengthen its own prevention, continue ideological education, constantly improve the procurement system to restrain procurement behavior, and strengthen the integrity and self-discipline of department personnel. At the same time, the purchasing department promotes the construction of information platform. When purchasing bulk materials and equipment, the bidding office is invited to conduct bidding procurement, and small materials are publicly quoted through the information platform to reduce the influence of human factors in procurement and make raw material procurement open and transparent.
(II) Daily office of the Group and daily maintenance supplies procurement of the property management company
The Group's procurement of daily office and property maintenance supplies is characterized by many items, small quantity, great demand change and small amount of funds. In view of the above characteristics, we should do the following work:
1. Stabilize the upstream supply chain and broaden the supplier channels.
In order to ensure the normal operation of the company, we must first stabilize the supplier team and ensure timely delivery under the condition of low inventory operation. After years of cooperation and supplier qualification evaluation, the existing suppliers are basically stable. However, there are also cases where the supply is not timely and the price is unreasonable. In the second half of the year, we will continue to expand and update the supplier team and supply channels, and constantly look for suppliers that better meet the company's needs, so as to better meet the company's production and processing needs.
2, inventory cost analysis, to maintain a reasonable inventory of daily office and property maintenance materials to maintain a reasonable inventory of daily office and property maintenance materials, we should not only consider price factors, market changes, but also ensure the production needs, but also analyze occupation cost. In order to make rational use of funds and reduce inventory costs, it is necessary to grasp the price market, the trend and law of price changes in the later period, the production and processing situation and production consumption, and the quantity and rhythm of procurement.
Third, the goal of learning.
1, improve professional knowledge and operational skills.
All purchasing personnel should learn financial knowledge. Starting from the second half of the year, within two years, all procurement personnel must obtain accounting qualification certificates, procurement business personnel must obtain purchaser certification qualifications, and procurement managers must obtain certified cost engineers certification within three years.
To improve professional knowledge, we should also improve our business ability. The purchasing department should first consciously study independently, take the initiative to apply for professional skills training in purchasing, and report it to the Human Resources Department of the Group for approval. Secondly, combined with company training, department training is carried out, and the employees of the purchasing department learn from other departments of the unit and other enterprises in the same industry, standardize their own business behavior and improve themselves. Thirdly, all business personnel are required to participate in national conferences and exhibitions on new materials from time to time to learn about new materials and equipment.
2. Future study
Futures learning is a part of professional knowledge, and futures is of special importance in procurement. It can be reflected from the price trend of steel futures, copper and other non-ferrous metal materials that it is closely related to the procurement of related engineering materials. Strengthen the study of futures, make good use of futures tools, and give play to the guiding significance of futures to spot.
3. Rotation research
Purchasing department employees should be familiar with and master the work of each position, and they are compound talents. During the procurement intermission in the second half of the year, the purchasing department will take turns to learn, so as to be able to skillfully operate various positions in the procurement process. Then learn from the department, the engineering department, the sales team, the supervision department and the property management company.
In the procurement work in the second half of the year, the purchasing department will focus on reducing costs and increasing efficiency, try new methods, take the essence and change its disadvantages. For the group's work in the new year to a new level, to achieve a century of Zhuo Da to contribute their own strength.