After the Tangduo customer service incident was exposed, in order not to affect the brand reputation, Tangduo officially issued a statement apologizing at the first time, indicating that the customer service had been dismissed. However, the official response and practice of Orange Flower did not seem to quell the dissatisfaction of netizens. Nobody seems to care where this customer service will go. They are more concerned about whether and when orange blossom will change its spokesperson. What was originally a consumer's unhappiness when shopping has now become a personal vendetta.

After Justin was revealed to be Lao Lai's son, netizens were eager to move. Even though they may not know Justin before, this kind of melon is really attractive. The requirements of netizens for artists have risen to private life. Whether Justin is Lao Lai's son is Justin's personal problem. Being taken out to discuss fermentation on the Internet is no less harmful to Justin himself than cyber violence. Netizens are not limited to online discussions and voices, but have begun to boycott Justin's endorsement products.

Objectively speaking, the orange blossom employee incident shows that the training of orange blossom employees is still not in place. Employees should look like Justin's fans to prove that Justin is not Lao Lai's son, but even fans should exercise restraint at work. Customers will not buy products because of spokespersons and ask for returns. In fact, you can return the product when it is useless, but employees should not ask:? Can you afford it? The customer is God. No matter how unreasonable, employees should be polite as long as they meet the conditions for returning goods. The employees were too impulsive and lost their good jobs.

Juduo's apology is sincere, and it also means that customer service training will be improved in the future to give consumers a good consumption experience. However, netizens' concern about this matter is not at all how Orange Flower officials will handle this matter. More netizens went to the Orange Blossom Live Studio to satirize the employees of Orange Blossom, or asked when Justin would be replaced as the spokesperson. After all, they still care about Justin.