In 20XX, under the correct leadership of * * * Company and * * * Company (Party A), our office worked hard and diligently, coordinated all parties, and served well, carefully compared with the target responsibility letter signed at the beginning of the year, and combined with the actual situation of the community, and completed all the work and established goals throughout the year. The details are as follows.

First, improve the quality of their own construction.

Over the past year, our office has strengthened its internal management, starting with the construction of basic systems, the quality of personnel and services, strict requirements and standardized management, and made great efforts to improve the quality of its own construction.

(1) normative behavior. An employee of the management office-dressing is listed as a position; Serve owners and customers according to company regulations; Employees need to go to work on time and ask for leave with the approval of the management office leader. Attendance rate 10xxxx, the image recognition system of the management office has now met the requirements of the company. The management office holds a regular meeting every two weeks. On the basis of the employee's work report, summarize and comment on the task completion in the previous stage, and at the same time arrange new work and put forward clear requirements. Employees have a clear division of labor and are familiar with job responsibilities, work standards and work processes; The completion rate of the monthly assessment of employees by the management department and the director of the management office of the company is 10xxxx.

(2) standardize the order. The post responsibilities of the management office are on the wall, the office area is clean and tidy, and all work logs and documents are clear and complete. There are perfect meeting records, and the completion rate of meeting arrangement is 10xxxx. A perfect file management system has been established, and all kinds of documents collected, such as data and drawings, are classified and filed completely, with a search directory, and the file execution rate reaches 10xxxx. At the same time, the management office has initially implemented computerized management, and all kinds of contact letters, notices and reports are archived in the computer and can be consulted at any time.

(3) standardize services. The management office firmly establishes the service concept, and employees are responsible for and try their best to carry out various management services in accordance with the company's regulations. The company evaluates our office every month, as well as individuals, and has a high evaluation of our management quality. The community has set up a service center and a 24-hour service reception telephone. Handle the service demands, suggestions, inquiries and complaints of the owners (residents) in a timely manner; The owner's effective complaint handling rate is 10xxxx, and the owner's (resident's) service demand return visit rate is above 9xxx.

At the same time, our department actively coordinates the relationship with the engineering department, the sales department and the owner; And from the company's interests, handle all kinds of affairs. The management office has a clear implementation plan and stage (monthly, quarterly and annual) work plan to improve the quality of management services; The completion rate of work plan is above 9XXX, and the qualified rate of unqualified service rectification is 10xxxx. In the Mid-Autumn Festival, our office and developers successfully held a friendship meeting between owners and customers, which promoted the friendship between property and developers and owners. In the case of low occupancy rate of owners, other community cultural activities have not been carried out to reduce costs.

Second, housing management is meticulous.

Over the past year, the management office has carried out regular, institutionalized and standardized management of residential buildings in strict accordance with the requirements of the company and the tripartite agreement.

(a) delivery work in an orderly manner. The management office completed the delivery of the first phase of 5xxxx townhouse by the end of 10. We actively cooperate with * * * company to prepare for the handover, arrange the handover site, provide thoughtful service, and patiently explain the owner's problems with the property; Actively promote the three parties to sign the temporary owners' convention and the preliminary property management service agreement; Rectify and maintain the housing quality problems raised by the owners in the process of housing inspection.

(2) The house acceptance is careful. Starting from the developer's reputation and property management procedures, the management office and the developer * * * set up a house maintenance and rectification team. Mainly responsible for the on-site rectification work, and manage the whole process of the rectification and maintenance parts, maintenance processes and maintenance quality of the first-phase house. In order to further improve the maintenance files of 85 villas and 3 apartment buildings in the first phase of the community. After the rain, we recorded and photographed the leaking parts of the house, analyzed the causes of the leakage, and reported the information to the developer. At the same time, cooperate with developers, construction teams, supervision companies and other departments to coordinate the first phase of housing rectification. By the end of the year, the rectification and maintenance of external wall seepage, roof seepage and window sill seepage have been basically completed, and the intact rate has reached more than 9xxxx. Based on the attitude of being responsible to the owner, the management office conducts a comprehensive inspection of the delivered houses one by one according to the owner's house inspection list, counts the problems that need maintenance and rectification, and reports them to the engineering department for timely solution.

(3) Management and maintenance are in place in time. The management office arranges administrators and security personnel to patrol and maintain the community every day to ensure that the appearance of the house is clean and tidy, and the wall between the external wall and the stairs is basically free of stains. When the occupancy rate of the corridor of the apartment building is very low, the management office arranges the cleaning staff to clean it twice a month to ensure the hygiene of the stairs, and there is no scribbling or scribbling in public areas. For the houses being renovated, the owners and tenants should be urged to decorate in strict accordance with the house decoration regulations, so that the decoration agreement, decoration application form and decoration registration certificate are complete, and violations should be prevented. Strictly keep complete daily inspection records, and promptly discourage and report the phenomenon of unauthorized construction, unauthorized change of housing use and damage to housing safety in violation of planning, and have relevant records. The management office actively contacts the construction unit to maintain the problems reflected by the owners to the property, so as to prevent the owners of the renovated community from leaking their houses. At the same time, actively communicate and coordinate with the owner, feedback the owner's maintenance requirements and ideas to the developer's on-site person in charge, and reach a unified opinion with the owner. In addition, we also strengthened the on-site management of the construction party, the accounting of a small amount of works, the inspection and supervision of the construction plan, and the construction safety management of the on-site personnel. When the construction team carries out maintenance, the security guard actively asks the construction personnel to close the doors and windows after the maintenance is completed, and can leave the site after cleaning up the site, thus standardizing the management of the maintenance site.

(4) Daily facilities are well maintained. Since the beginning of this year, my office has insisted on regular maintenance of the daily facilities and equipment in the community to keep it in good condition. A comprehensive overhaul of the street lamps in the community was carried out; The water supply system has been antifreeze, which ensures the normal operation of the equipment. The landmark buildings in the residential area were inspected, and some signs were found to be defective, which directly affected the image of the residential area. Timely report to the relevant leaders of * * * Company, and timely repair.

Third, greening and cleaning are comprehensive and thorough.

I pay attention to the greening and cleaning of the community to ensure that the community is clean and tidy all year round. The annual greening area is 8xxxx mu, trees are maintained 120, and disinfected 1xxxx times.

(1) The greening level of the community has been improved. Greening personnel insist on weeding, pesticide application, construction and so on. Because the grass quality of Huan Yi Park in the residential area is not very good, the greening personnel will focus on pulling weeds and mow the lawn on xxxx every month to ensure that the lawn is neat and beautiful without obvious weeds. They will focus on loosening the soil and watering the eight landscape trees in the central square, watering the lawn in time according to the changes of seasons and climate, and regularly carry out soil cultivation, fertilization, weeding, pruning, replanting, watering and pest control on flowers and trees to ensure the quality of regional greening and maintenance. During tree pruning, arrange professionals to prune and reshape trees. At present, trees are growing well. For the first and second phases of greening, during the maintenance period of the construction party, our office will promptly report the greening problems raised by the owner to the engineering department or directly to the person in charge of the greening company, and deal with the problems raised by the owner in time. Our office is going to clear the grass again in the near future to nip weeds in the bud; Paint it white to freeze the trees.

(2) Keep the community clean and tidy. Every day, cleaning administrators supervise the cleaning quality of the community, deal with the problems found in time, and ensure the environmental sanitation of the community. Insist on checking the specific implementation of cleaning personnel's work in xxxx according to the cleaning operation procedures every day, and rectify in time when problems are found. Clean and maintain the three springs (Diequan, Quanquan and Quanquan) every week, and clean the cobwebs of four model houses and 85 villas every month. Each island is assigned a cleaner, who is mainly responsible for the pavement sanitation of the island, the sundries on the lawn, the cobwebs on the trees, the cleaning in the villas and the cleaning of the walkways of apartment buildings. Floating objects in inland rivers and along rivers are removed by special personnel every day, and domestic garbage is removed by special personnel appointed by Daji City Management outside the area. In view of the large number of mosquitoes in the community, all departments and living places in the community are treated with pesticides every other week. In view of the fact that there are a large number of reptiles inhabiting the villas along the houses in the sales department and the lakeside villas in the residential area in winter, a cleaning class was organized to focus on pesticides and pesticides, and a special person was appointed to be responsible. Roads, leisure chairs, signs, children's playgrounds and island doors in the area should be cleaned and wiped every day.

Fourth, security is solid and thoughtful.

* * * Community is located in the outer suburbs, close to the natural village bay, and the public security is relatively complicated. My office regards the security work of the community as a major event of "building an image and ensuring safety". The community is safe throughout the year, and the security guard has a good mental outlook and a good reputation.

(1) performing defensive duties. * * * Community security squadron 2xxxx security team members perform defense duties in strict accordance with the company's community security system. According to the actual situation, our division divides the squadron into two duty classes and a standby class, each class is in charge of a monitor, and the main entrance of the community, the island, the leisure area and the entrance of the construction site are on duty 24 hours a day. For the window areas such as the sales department, the gate post and the central square, the players with excellent skills are carefully selected, and the duty stations are interconnected with the squad leader with special communication walkie-talkies to ensure smooth information. When an emergency is found, the standby players on duty can arrive at the scene in time for early treatment. Formulate a safe vacation system, a security monitoring picket system, a patrol duty registration system, a vehicle entry and exit registration management system, an owner's goods relocation system, and a community visitor registration system. Due to the sound management system and careful implementation, the liability accidents caused by management responsibilities are zero.

(2) Strengthen safety training. According to the principle of what to use, what to learn and what to practice, our department insists on using the rest time of the players every night to conduct military subject drills and theoretical knowledge learning and training for the standby players. Formulate emergency handling procedures for public safety emergencies in residential areas and drill plans for fire emergency handling procedures. According to the regulations on public security management and fire control management, team members should conduct actual combat training at least once a month to improve the level of actual combat command and drills.

(3) Excellent completion of the task. Because our team members have been trained in various professional theories, they can complete all kinds of public security work well in various activities organized by * * * company, which has won unanimous praise from company leaders. One side of the station ensures the safety of the other side, and cooperates closely with the community police in the * * * police station and the * * * community police office, and the police-insurance joint logistics system has been effectively implemented in our district. Our team members take the initiative to participate in the maintenance of public security on the construction site to ensure the * * * * project? Cough, numbness, familiarity, ignorance, trampling? R shortage? Do you want to give me a gift from Wopu Gu? Where are the weights, stolen chrysanthemums, terpene skeletons, prizes and buckets? Take it?

Verb (abbreviation of verb) financial expense accounting

Our company strictly implements the company's financial system, collects service fees according to relevant agreements, reasonably controls consumption expenditure and saves operating costs. The service fee in 2004 is RMB * * *.

(1) Detailed and clear account management. According to the classification rules of finance, our office records every incoming and outgoing account in different categories and registers it. At the same time, carefully check invoices and bills, and do a good job in bill management. According to the financial system, our office refines the monthly income and expenditure, prepares financial statements regularly, and completes monthly routine reconciliation according to the company's requirements. From the situation of the whole year, the connection with the financial department is smooth, and there is no omission or misstatement.

(2) The charge management is timely and correct. Combined with the actual situation of * * * community, we will follow the service fee agreement collection method, carefully distinguish, coordinate the relationship, serve with a smile, and collect and remit the service fee on a regular basis according to the service fee agreed by * * * company, the owner and us. The service fee for the whole year of 2004 has been paid in full. At the same time, assist * * * Company to collect the utilities of the construction unit in time.

(3) Control expenditure reasonably. Reasonable control of expenses is an important link to achieve profitability. Our office adheres to the interests of the company and actively manages money for the company. Especially in recurrent expenditure, we should control consumer expenditure, try our best to manage the canteen, handle the relationship between cost and food, strictly control procurement, consumption and supervision, and prevent extravagance and waste.

Problems that need to be improved and solved in the next step of intransitive verbs

First, there are many facilities and equipment in the residential area, but the engineering department has not handed over all kinds of engineering drawings, specifications and quality guarantees. Until our office; Some equipment can't meet the operation requirements, and even some equipment is not fully equipped; The facilities and equipment have not been officially handed over to our office, and most of them are still under warranty, which needs the coordination of the engineering department.

Second, a large number of houses are leaking to varying degrees and cannot be solved in time. The owner of xxxx decoration is xxxx villa and xxxx apartment building, both of which have leakage. The engineering department has arranged construction personnel to carry out maintenance, but the water leakage problem has not been completely solved, which has a great impact on the owner, and the maintenance construction technology can not meet the requirements of solving water leakage. Our office is actively contacting the engineering department of Party A to solve this matter as soon as possible, so as not to affect the management fee collection.

Third, the identification system of residential areas is not perfect, such as parking signs, speed limit signs, lawn warning signs and so on. This problem has been sent to Party A's company many times through contact letters, but it has not been solved so far.

Annual Personal Work Summary of Property Management Model Part II

Since I was transferred to XXXX Property Management Office in October, 20XX, I have worked hard to adapt to the new working environment and post of this unit, studied with an open mind, buried myself in my work and fulfilled my duties. I feel that I have completed all the tasks well, and I will report on my work in the past year.

First, consciously strengthen study and strive to adapt to work.

It's my first contact with property management, and I don't know much about the responsibilities and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, focus on their jobs and earnestly perform their duties.

(1) Do financial work patiently and meticulously. Since I took over the financial work of XXXX management office for half a year, I have carefully checked the financial books in the first half of the year, sorted out the financial relations, strictly implemented the financial system, and made every account well, thus ensuring the balance of payments and the realization of profit targets. First, do a good job of every incoming and outgoing account. For each incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management. The second is to do a good job of monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the month, prepared financial statements regularly, and reconciled them in time according to the company's requirements. There are no omissions or misstatements. The third is to collect service fees in time. Combined with the reality of XXXX, on the basis of further understanding and mastering the charging method of service fee agreement, I carefully distinguish between them and charge them regularly according to the service fee agreed by Hongya Company, the owner and us. The annual service fee of 200X has been paid in full. The fourth is to control the cost reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the director of the management office in charge of financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and at the same time put forward some reasonable suggestions.

(2) actively do a good job in copywriting management. In the past six months, I have been mainly engaged in office work, and I quickly got used to the copywriting management of XXXX. I have mainly done the following two tasks: First, data entry and document arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting to classify and file the files, and do a good job in the registration and management of the files in and out of the warehouse.

(3) Do a good job of greening and maintenance seriously and responsibly. The greening work of the community was given to me in June+10, 5438. For me, this is the first time. Due to the lack of professional knowledge and management experience, there is a shortage of greening workers at present. Now it is winter, and the situation of greening work in residential areas is more severe. I have mainly done the following two aspects: First, do a good job in the daily maintenance of community greening. The second is to carefully check and accept the handover.

Three. Main experience and gains

After working in XXXX for half a year, I have finished some work and made some achievements. To sum up, I have the following experiences and gains:

(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible.

(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.

(3) Only by adhering to the principle of implementing the system and carefully managing the financial accounts can we fulfill our financial responsibilities.

(D) Only by establishing a sense of service and strengthening communication and coordination can we do our job well.

Fourth, there are shortcomings.

Due to lack of work practice and relevant work experience, the work of 20XX has the following shortcomings:

(1) I don't know enough about the contents of the Property Management Service Fee Agreement, especially about some previous charges;

(2) The cost of dining in the canteen is relatively high, which is easy to grasp macroscopically and difficult to control microscopically;

(3) The greening work situation is grim, and community greening management needs to be strengthened.

Verb (abbreviation for verb) What to do next?

In view of the shortcomings in the work of 20XX, in order to do a good job in the new year, the following aspects are highlighted:

(1) Actively coordinate with Hongya Company and the owner to further straighten out the relationship;

(2) Strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency;

(3) Managing money and accounts, and controlling current account expenditures;

(4) Do everything possible to manage the canteen and handle the relationship between cost and food;

(5) Do a good job in greening and maintenance of residential areas.

Annual Personal Work Summary of Property Management Mode Part III

Last year was a year of rapid development, upgrading and bumper harvest. This year, under the leadership of the company and with the support of leaders at all levels of developers, A Property Management Office always implemented the principle of "owner first". According to the actual situation of a property company, while providing good service, the annual work summary of property management has been straightened out and improved, and the management requirements of "engineering programming, standardized operation, utilization and scientific management" have been initially realized, so that the property management in the early stage of the community has gradually stepped onto the standardized track, and the property management has achieved certain results and won unanimous praise from the owners of the community. The annual work of property management is summarized as follows:

Completion of daily work target management

(1) Housing management Housing management is one of the important contents of the annual work summary of property management. In order to do this work well, we have established a sound housing management file, formulated a housing management system, formulated a detailed management plan, and sent people to check it regularly. There is no damage to the decoration of the household house, the appearance is unified, and there is no behavior that damages the structure of the house. The vacancy rate is 95%.

(2) Management of public facilities and equipment In order to ensure the normal life of residents in the community, we have formulated a perfect maintenance plan and emergency plan for the management of public facilities and equipment, so that daily inspections are registered and minor repairs are recorded. The maintenance telephone was answered 24 hours a day, and minor repairs 17 times and emergency repairs were completed for 3 times throughout the year, which met the management requirements of facilities and equipment maintenance in place, timely maintenance and normal operation.

(III) Greening Management In order to create a beautiful living environment for the owners, we strictly implement greening management measures, actively cooperate with the supervision, construction and maintenance work of greening companies, and timely issue rectification notices and rationalization suggestions for problems arising in the construction and maintenance of greening companies to urge them to rectify. In the case that the greening warning signs are not in place, simple warning signs and fences will be made to strengthen the protection and management of greening, so that the green space will be basically free from damage, trampling and public phenomena, and the greening will be completed.

(IV) Management of Environmental Sanitation In terms of environmental sanitation, in view of the gradual improvement of the residential environment, we organized regular and irregular cleaning, formulated strict cleaning procedures and assessment methods, and bagged and fixed-point stacked decoration garbage, centralized transportation management, strengthened the sanitary inspection of the residential area, and ensured the cleanliness and beauty of the residential area.

(V) Safety precautions in residential areas Safety precautions and fire fighting in residential areas are the top priority of property management. In order to provide a safe and comfortable living environment for the owners, we pay close attention to the public security and fire control work in the community, regularly conduct on-the-job training and assessment for security personnel, formulate strict on-the-job assessment standards, adhere to morning exercises and meetings every day, improve the physical quality and daily work management of employees, and strictly implement the working procedures and patrol inspection system. Security personnel are required to carefully inspect, perform their duties in a civilized manner, observe discipline in a civilized manner, and be brave in management when encountering bad people and things, so that the security work last year was in a good state.