Under the guidance of Scientific Outlook on Development, the branch firmly established the "customer-centered" business philosophy, deepened reform, strengthened marketing, laid a solid foundation, accelerated innovation, prospered in various businesses, greatly improved its comprehensive strength, and continuously improved its corporate image. The main business indicators and management level are among the best in the national construction bank system and local peers, and have made positive contributions to Shandong's economic and financial development. Business Center of Business Department of Shandong Branch of CCB: Organize service reviews and strengthen employees' service awareness.
The business office of the business center organizes service review meetings. At the meeting, all tellers' service videos were reviewed by themselves and the other party, and summarized by the designated operation supervisor, aiming at strengthening the training of service inspection standards and customer service standards at outlets again.
The meeting emphasized the key issues that the front desk staff should pay attention to in the service process, such as seeing off customers in the lobby, queuing for numbers, employees raising their hands to indicate, whether to remind customers to take their belongings after handling business, whether the three questions and four prompts are in place, whether to indicate the customer's signature position, and other situations that are easy to cause customers' dissatisfaction, such as long waiting time, queue jumping, indifference of employees, social security payment problems, and long-term unanswered telephone calls.
By watching the service video, the front desk staff realized their own shortcomings more clearly and defined the improvement measures, which played a positive role in improving the overall image of our staff. Shandong Branch of China Construction Bank participated in "Earth Hour" environmental protection activities.
At 20: 30 p.m. on March 3 1 2065438, the large-scale environmental protection activity of "Earth Hour" was launched simultaneously in the system of Shandong Branch of China Construction Bank, and went out with the external landscape lighting, neon advertisement on the roof and lighting in the building in turn. Within an hour of 20:30-2 1:30, all the lights in the offices under the jurisdiction of CCB Shandong Branch were extinguished, and more than 1 10,000 people participated in the lights-out activities.
20 12 is the fourth year that "Earth Hour" landed in China, and it is also the third consecutive year that the Bank participated in the environmental protection activities of "Earth Hour". The theme of the publicity is "There is an environmentalist in everyone's heart", which aims to awaken the public's awareness of environmental protection and make people realize how a small action by individuals and enterprises will have a profound impact on their living environment-a small change may have a huge impact. According to the unified arrangement of the Head Office, in order to effectively organize the "Earth Hour" activities, Shandong Branch of CCB made a lot of preparations to ensure the success of the activities. The leaders of CCB Shandong Branch attached great importance to the activities, and Vice President Zhang Weiguo made important instructions, requiring all branches to respond to the call of the Head Office, formulate detailed activity plans and actively participate in the activities. The Shandong Branch of CCB and the Ministry of Corporate Culture form an activity leading group, which is responsible for the organization and coordination of the whole activity; Provincial Construction Bank issued "Lights out for 3,600 seconds, Better World" to its employees, and participated in the "Earth Hour" environmental protection action proposal. Call on employees of the whole bank to remold their ideas, establish energy-saving awareness, advocate a low-carbon lifestyle, actively promote the "Earth Hour" activities to customers and friends around them, and call on more people to participate in the activities. The provincial activity leading group of CCB publicized the "Earth Hour" activity to the employees of the whole bank through websites, mails, news bulletins, posters and SMS notifications. , and distribute low-carbon life guides, energy-saving manuals and other publicity materials to encourage employees and their families to participate in environmental protection actions such as "Earth Hour".
In recent years, Shandong Branch of CCB regards supporting environmental protection and participating in energy conservation and environmental protection activities as an important part of fulfilling its social responsibilities, and has taken a series of measures, such as actively promoting the construction of digital office systems throughout the bank; Issue the Proposal on Energy Conservation and Environmental Protection to all employees, educate and guide employees to save every piece of paper, every kilowatt hour and every drop of water, minimize pollution and waste, and reduce energy and environmental pressure; Organize employees to actively participate in voluntary tree planting and environmental beautification activities of local governments and community organizations, and cultivate a low-carbon lifestyle of energy conservation and environmental protection. At the same time, the bank continued to implement "green credit", actively supported green environmental protection, low-carbon economy-related industries and energy conservation and emission reduction projects, and guided credit resources to invest in clean energy, green ecology, circular economy and other fields, providing good financial support for environmental protection and ecological improvement.
Through the "Earth Hour" activities, people's awareness of environmental protection was awakened, and the concept of low-carbon life was deeply rooted in people's hearts. Protecting the environment and caring for the earth became the conscious action of all CCB employees. In the future, CCB Shandong Branch will take further measures to actively fulfill its social responsibilities and contribute to the government's energy conservation and emission reduction and response to global warming.