Furniture Commitment Article 1-xx: Furniture/home shall strictly implement the national three guarantees (including repair, replacement and return), and provide quality after-sales service with three guarantees, five-year warranty and lifelong maintenance from the date of delivery of Shenggao furniture/home products.
2. Since the date of product delivery, the furniture/household products of Shengao have quality problems during the three-guarantee period. Our company will actively provide high-quality after-sales service to protect consumers' consumption rights and interests to the maximum extent. Consumers are requested to keep the damaged spare parts as proof, or they will be charged as appropriate. Outside the three-guarantee period, the company provides paid quality services, and the cost of spare parts and other materials is borne by customers.
3. The company will pay a return visit to consumers from time to time to understand and check the performance and quality of the furniture/household products in use, and will help to deal with and repair the problems in time.
4. If consumers need furniture/home adjustment or disassembly, our company will provide relevant disassembly guidance services.
5. After receiving the customer's service call, the company will give a clear answer within 24 hours. If the after-sales service network of Shenggao Furniture/Home is located in the customer's area, the after-sales service personnel will respond within 24 hours; If it is in the surrounding counties and cities, reply within 3 days; If it is across provinces and cities, reply within 7 days. If the problem is special and can't be solved in a short time, the company will make a reasonable explanation within 36 hours, and make clear the solution time and plan.
Xxxx furniture manufacturing co., ltd.
The furniture commitment 2 1 production process is strictly implemented in accordance with ISO 900 1: XX quality system and iso 1400 1 environmental certification to ensure product quality.
2. From the date of acceptance, provide a three-year free quality warranty period. During the warranty period, products or accessories with quality problems due to the buyer's non-human reasons shall be repaired free of charge, and those that cannot be used shall be replaced free of charge, and maintenance fees, parts fees, on-site service fees and transportation fees shall be exempted.
3. The after-sales service team of this batch of office furniture is specially set up in the after-sales center, and the team arranges special personnel to explain the use function and maintenance details of the products: inspection and maintenance are carried out every three months, and systematic comprehensive inspection and maintenance are carried out once a year, including cleaning of fabrics, waxing of paint, fastening of structural parts, oiling of tracks, etc.
4. Arrive at the site within 2 hours after receiving the call or fax about after-sales service requirements. If the problem is serious and cannot be solved in a short time, a written explanation should be made and the time for solving it should be clear.
5. After the goods are packed, add plastic film to protect them, and send personnel to carry out comprehensive cleaning service before they are completely used.
6. The specific warranty details are as follows:
1, bantai, conference table: the warranty covers desktop breakage, delamination degumming, damaged accessories, and unsmooth drawer push and pull.
2. Filing cabinet and steel filing cabinet: The warranty covers access barriers, poor track, etc.
3. Chair: The warranty scope includes degumming, broken wire, cracked rubber plate on the back of chair seat, dysfunction of automatic recovery, broken chair leg caused by welding, damaged accessories, etc.
4. Staff's desk series: the warranty covers the cracking of the desktop, edge peeling, damaged accessories, poor push-pull of drawers, etc.
5. Sofa: The warranty scope includes degumming, broken wires, unstable wooden frame, damaged accessories, etc.
7. Warranty service: If the product has the above problems, please contact our maintenance department. For customers in other provinces, please contact our local after-sales service organization.
8. Customer's responsibility: customers should take good care of furniture and use it correctly. If they think it is damaged, it is not included in the company's free maintenance, but they can provide the required services and charge as appropriate.
9. After-sales extension service of products: renovation, relocation and reorganization of fabrics of all bidding products. If customers have such requirements in the future, our company will be responsible for the construction and only charge fees.
Unit name:
Furniture Commitment Chapter III Our company solemnly promises according to the following requirements:
The production process of 1 is strictly in accordance with the quality system of ISO900 1:20xx: 20xx and the environmental protection certification of ISO 1400 1 to ensure the product quality.
2. From the date of acceptance, provide a three-year free quality warranty period. During the warranty period, products or accessories with quality problems due to the buyer's non-human reasons shall be repaired free of charge, and those that cannot be used shall be replaced free of charge, and maintenance fees, parts fees, on-site service fees and transportation fees shall be exempted.
3. The after-sales service team of this batch of office furniture is specially set up in the after-sales center, and the team arranges special personnel to explain the use function and maintenance details of the products: inspection and maintenance are carried out every three months, and systematic comprehensive inspection and maintenance are carried out once a year, including cleaning of fabrics, waxing of paint, fastening of structural parts, oiling of tracks, etc.
4. Arrive at the site within 2 hours after receiving the call or fax about after-sales service requirements. If the problem is serious and cannot be solved in a short time, a written explanation should be made and the time for solving it should be clear.
5. After the goods are packed, add plastic film to protect them, and send personnel to carry out comprehensive cleaning service before they are completely used.
6. The specific warranty details are as follows:
1, bantai, conference table: the warranty covers desktop breakage, delamination degumming, damaged accessories, and unsmooth drawer push and pull.
2. Filing cabinet and steel filing cabinet: The warranty covers access barriers, poor track, etc.
3. Chair: The warranty scope includes degumming, broken wire, cracked rubber plate on the back of chair seat, dysfunction of automatic recovery, broken chair leg caused by welding, damaged accessories, etc.
4. Staff's desk series: the warranty covers the cracking of the desktop, edge peeling, damaged accessories, poor push-pull of drawers, etc.
5. Sofa: The warranty scope includes degumming, broken wires, unstable wooden frame, damaged accessories, etc.
7. Warranty service: If the product has the above problems, please contact our maintenance department. For customers in other provinces, please contact our local after-sales service organization.
8. Customer's responsibility: customers should take good care of furniture and use it correctly. If they think it is damaged, it is not included in the company's free maintenance, but they can provide the required services and charge as appropriate.
9. Product after-sales extension services: fabric renovation, relocation and reorganization of all bidding products, etc. If customers have such requirements in the future, our company will be responsible for the construction and only charge fees.
In fact, after-sales service commitments mainly include
First, there is a professional after-sales service department, professional installation and maintenance personnel, and a special after-sales service hotline to answer customer calls 24 hours a day;
Second, provide customers with furniture style and layout design for free, and make detailed demand planning for users for free;
3. Free door-to-door delivery, free door-to-door installation, free door-to-door maintenance and free clearance for you;
Four, one-year replacement, three-year maintenance, five-year maintenance, life-long service (five-year replacement for commodity quality problems)
Five, wooden style furniture once a year, leather furniture polished and waxed once every six months;
Six or three years of maintenance materials, free working hours;
Seven or five years of free maintenance;
Eight, free maintenance and maintenance activities in June each year;
9. Establish a complete customer file to provide you with new information and new trends of furniture development at any time;
Ten, after receiving the after-sales service call, the installation and maintenance personnel rushed to the scene for maintenance within 20 minutes;
Eleven, the implementation of the account manager system, there is a car to serve you.
After-sales service commitment of yanshi city Fuyide Office Machinery Co., Ltd.
Yanshi city Fuyide Office Machinery Co., Ltd. solemnly promises to consumers:
First, Fuyide Furniture strictly implements the national regulations on "three guarantees" (including repair, replacement and return), and implements the quality after-sales service of "three guarantees", five-year warranty and lifelong maintenance from the date of delivery of Fuyide furniture products.
2. Fuyide furniture has quality problems related to furniture products during the "Three Guarantees" period from the date of product delivery. Our company will actively provide high-quality after-sales service to protect customers' consumption rights and interests to the maximum extent. Consumers are requested to keep the damaged spare parts as proof, or they will be charged as appropriate. Outside the three-guarantee period, the company provides paid quality services, and the cost of spare parts and other materials is borne by consumers.
3. Fuyide Company will pay a return visit to consumers from time to time to understand and check the performance and quality of Fuyide furniture products in use, and will help to deal with and repair problems in time when found.
4. If consumers need furniture adjustment or disassembly, our company will provide relevant disassembly guidance services.
After receiving the customer's service call, the company will give a clear answer within 24 hours. If the after-sales service network of Fuyide Furniture is located in the customer's area, the after-sales service personnel will respond within 24 hours; If it is in the surrounding counties and cities, reply within 3 days; If it is across provinces and cities, reply within 7 days. If the problem is special and can't be solved in a short time, the company will also make a reasonable explanation, and specify the solution time and plan within 36 hours.
Second, Fuyuan office furniture after-sales service commitment letter
Fuyuan Company has gradually improved the pre-sale, in-sale and after-sale service systems under the serious implementation of IS0900 1 quality management system standards. Especially after-sales service, as we all know, good after-sales service ensures that customers can buy with confidence and use happily: the best products in the world need after-sales service to follow up. In order to eliminate customers' preference for future maintenance of products, our company solemnly makes the following commitments on after-sales service.
1. Fuyuan products are guaranteed free of charge for two years from the date of acceptance, and are responsible for maintenance for life.
Second, if there are non-human quality problems during the warranty period, we will be responsible for free replacement and minor damage free maintenance. If the accessories are damaged or the product exceeds the warranty period due to improper use by the user, we are responsible for the maintenance, and only charge the material fee and installation fee appropriately. We will arrive at the site for maintenance within one day in the province and three days outside the province after receiving your notice or fax. If the problem cannot be solved in a short time under special circumstances, the company will make a written explanation and specify the time to solve the problem.
3. The company has a customer service center. Every month, a special person is responsible for consulting products, answering various questions raised by customers about product quality and maintenance, and collecting market information and customers' suggestions on products.
Optimize the revision opinions.
Three. Service Commitment Letter of Guoli Office Furniture Co., Ltd.
It is our company's consistent aim to improve product quality and strengthen all-round service. We pay special attention to service quality, technical strength of maintenance and response time and speed of after-sales service. To this end, all branches are equipped with professional maintenance technicians, and the company will provide users with after-sales services such as regular and irregular maintenance.
The company has a special after-sales service department, received professional training, excellent technology and good service attitude. So as to meet the product demand and after-sales service requirements of our customers and realize our commitment to customers.
First, the speed of solving problems and troubleshooting.
After receiving the customer service demand, the company's after-sales service department will respond by phone within 4 hours and troubleshoot within 24 hours.
Second, after-sales service workflow requirements:
Strictly follow ISO900 1 service management standards and workflow.
Three. Other commitments of after-sales service:
The bidder guarantees that the goods supplied are brand-new and genuine, and will be punished if they are shoddy. If the bid is won and the goods are supplied within the contract period, the goods shall meet the national quality inspection standards. Our company is fully capable of fulfilling the seller's obligations of maintenance, repair and spare parts storage stipulated in the "Contract Terms" and "Technical Specifications".
Fourth, establish maintenance files for customers to relieve worries.
After each after-sale, report the cause of failure and troubleshooting to the customer leader in time and submit it in writing. Clean up the site environment and sanitation, and leave after the approval of the customer leader. After leaving the site, timely sort out maintenance reports and maintenance files, and electronically manage customer files.
I. Other service guarantees
1, strictly abide by the labor discipline and management measures of the entrusting unit, and work under the unified command of the entrusting unit.
2. After the product fails, try your best to repair the repairable parts, and the warranty period of the replaced parts shall be calculated from the date of replacement.
3. Improve the after-sales service supervision mechanism, accept all kinds of complaints from customers and answer unpredictable questions in time.
Two. Other preferential conditions: the bidder shall bear all expenses (including transportation, materials, accommodation, catering, travel expenses, etc. ) During the warranty period. After the expiration of the warranty period, the bidder still needs to undertake the after-sales service of the arched goods, and only charges the material fee.
Three years after sale and lifetime warranty.
Fourth, willing to accept destructive tests, never shoddy.
Five, twice a year regular on-site inspection.
Four. IKEA You Office Furniture After-sales Service Commitment Letter
Beijing Ikea Excellent Office Furniture Co., Ltd. solemnly promises to consumers:
1. Yijiayou office furniture strictly implements the national regulations on "Three Guarantees (guaranteed repair, replacement and return)", and implements the "Three Guarantees" and lifelong maintenance quality after-sales service from the date of purchasing Yijiayou office furniture products.
2. Ikea Premium Office Furniture has quality problems related to household products during the "Three Guarantees" period from the date of product purchase. Our company will actively provide high-quality after-sales service to protect consumers' consumption rights and interests to the maximum extent. Consumers are requested to keep the damaged spare parts as proof, or they will be charged as appropriate. Outside the three-guarantee period, the company provides paid quality services, and the cost of spare parts and other materials is borne by consumers.
3. The company will pay a return visit to consumers from time to time to understand and check the performance and quality of IKEA excellent office furniture products in use, and help to deal with and repair problems in time when found.
4. If consumers need furniture adjustment or disassembly, our company will provide relevant disassembly guidance services.
After receiving the customer's service call, the company will give a clear answer within 24 hours. If Yijiayou office furniture service network is located in the consumer's area, the after-sales service personnel will respond within 24 hours; If it is in the surrounding counties and cities, reply within 3 days; If it is across provinces and cities, reply within 6 days. If the problem is special and can't be solved in a short time, the company will make a reasonable explanation within 48 hours, and make clear the solution time and plan.
Furniture Commitment Article 5 Our company solemnly promises according to the following requirements:
First, there is a professional after-sales service department, professional installation and maintenance personnel, and a special after-sales service hotline to answer customer calls 24 hours a day;
Second, provide customers with furniture style and layout design for free, and make detailed demand planning for users for free;
3. Free door-to-door delivery, free door-to-door installation, free door-to-door maintenance and free clearance for you;
Four, one-year replacement, three-year maintenance, five-year maintenance, life-long service (five-year replacement for commodity quality problems)
Five, wooden style furniture once a year, leather furniture polished and waxed once every six months;
Six or three years of maintenance materials, free working hours;
Seven or five years of free maintenance;
Eight, free maintenance and maintenance activities in June each year;
9. Establish a complete customer file to provide you with new information and new trends of furniture development at any time;
Ten, after receiving the after-sales service call, the installation and maintenance personnel rushed to the scene for maintenance within 20 minutes;
Eleven, the implementation of the account manager system, there is a car to serve you.
Besides,
1, the production process is carried out in strict accordance with ISO900 1:20xx: 20xx quality system and ISO 1400 1 environmental protection certification to ensure product quality.
2. From the date of acceptance, provide a three-year free quality warranty period. During the warranty period, products or accessories with quality problems due to the buyer's non-human reasons shall be repaired free of charge, and those that cannot be used shall be replaced free of charge, and maintenance fees, parts fees, on-site service fees and transportation fees shall be exempted.
3. The after-sales service team of this batch of office furniture is specially set up in the after-sales center, and the team arranges special personnel to explain the use function and maintenance details of the products: inspection and maintenance are carried out every three months, and systematic comprehensive inspection and maintenance are carried out once a year, including cleaning of fabrics, waxing of paint, fastening of structural parts, oiling of tracks, etc.
4. Arrive at the site within 2 hours after receiving the call or fax about after-sales service requirements. If the problem is serious and cannot be solved in a short time, a written explanation should be made and the time for solving it should be clear.
5. After the goods are packed, add plastic film to protect them, and send personnel to carry out comprehensive cleaning service before they are completely used.
The specific warranty details are as follows:
1, bantai, conference table: the warranty covers desktop breakage, delamination degumming, damaged accessories, and unsmooth drawer push and pull.
2. Filing cabinet and steel filing cabinet: The warranty covers access barriers, poor track, etc.
3. Chair: The warranty scope includes degumming, broken wire, cracked rubber plate on the back of chair seat, dysfunction of automatic recovery, broken chair leg caused by welding, damaged accessories, etc.
4. Staff's desk series: the warranty covers the cracking of the desktop, edge peeling, damaged accessories, poor push-pull of drawers, etc.
5. Sofa: The warranty scope includes degumming, broken wires, unstable wooden frame, damaged accessories, etc.
7. Warranty service: If the product has the above problems, please contact our maintenance department. For customers in other provinces, please contact our local after-sales service organization.
8. Customer's responsibility: customers should take good care of furniture and use it correctly. If they think it is damaged, it is not included in the company's free maintenance, but they can provide the required services and charge as appropriate.
9. After-sales extension service of products: renovation, relocation and reorganization of fabrics of all bidding products. If customers have such requirements in the future, our company will be responsible for the construction and only charge fees.