In today's society, job responsibilities are playing an increasingly important role, and formulating job responsibilities is helpful to improve the vitality of internal competition and work efficiency. I believe many friends are very upset about their job responsibilities. The following are the responsibilities of the front office manager that I have carefully arranged. Welcome to learn from them, I hope it will help you.

Responsibilities of Front Office Manager: 1 1. Be responsible for the overall work of the front office and be responsible to the general manager.

2. Responsible for the management and training of staff quality, work efficiency and service level.

3. Preside over departmental business meetings and business communication.

4. Check the gfd and work quality of the front desk staff, and check whether the front desk facilities are orderly, neat and beautiful.

5, check the room reservation, understand and master the room status.

6. Participate in the reception work at the front desk, effectively solve the guest complaints and related problems in this department, and coordinate and contact with relevant departments.

Responsibilities of Front Office Manager 2 1. Master the facilities and activities of the front office, and supervise and manage the daily work of the front office.

2. Arrange employee shifts and approve attendance sheets.

3. Conduct regular training for the front desk staff to ensure that the policies and standards of the restaurant are implemented.

4. Regularly check the cleanliness of the restaurant, the personal hygiene of the staff and the hygiene of the service desk to ensure the food safety of the guests.

5. Maintain good relations with guests, assist in business promotion, consult and reflect the opinions and requirements of guests, so as to improve service quality.

6. Contact the chef about the preparation of the menu to ensure that the food is controlled at the best level.

7. Supervise each inventory and the storage of articles and appliances to ensure the safety and integrity of fixed assets and appliances in the front office.

8. Preside over the pre-meal meeting, convey relevant instructions, make the final inspection before the meal and summarize after the meal.

9. Directly participate in on-site command work, assist employees in service and put forward suggestions for improvement.

10, supervise and remind employees to abide by the rules and regulations of the restaurant.

1 1. Promote subordinates to vigorously promote products.

12, pay attention to cost control and strictly plug loopholes such as stealing food, wasting and cheating.

13, responsible for the service management of the restaurant, ensuring that each waiter follows the service procedures and standards stipulated by the restaurant and provides high-standard services for the guests.

14. Always check whether the common items in the front hall are fully prepared to ensure the normal operation of the restaurant.

15, strict financial discipline, carefully check the daily operating income according to relevant vouchers, and ensure the safe and complete recovery of restaurant operating income.

16. Understand the varieties supplied every day, the varieties out of stock, and the specials launched that day, and inform all service personnel at the pre-meal meeting.

17, check the equipment status of the front hall in time, and do a good job in maintenance, restaurant safety and fire prevention.

Responsibilities of Front Office Manager: 3 1. Conduct handover meetings for each shift at the front desk every day, and provide daily expected arrival, new operating procedures, guests needing special attention, new hotel promotion strategies, training plans and other related matters to ensure that front desk employees get new information before each shift goes to work.

2. Be responsible for the operation of each shift at the front desk, ensure that the guests get satisfactory service at the front desk, and provide a warm and friendly service environment at the front desk.

3. Deal with the room allocation of all teams and individual guests, and ensure that all guests can get rooms according to their reservation requirements.

4. Effectively handle the needs of the guests, especially the inquiries about rooms and house prices, and sell the rooms at the highest house price while satisfying the guests. Can assist the front desk staff to make decisions and mediate any disputes with guests.

5. Proficient in the operation process of the front desk business, and at the time of check-in&; During the check-out period, guests can be served in place.

6. Check the completion of all the work at the front desk on time to ensure that all the work is completed accurately at the end of each shift. (Remote control input to computer and public security system. Responsible for ensuring that all relevant guest information is entered into the computer according to the requirements of the hotel, and the records are sent to the local competent public security department in a correct way in time)

7. Be responsible for training the front desk staff, and supervise their gfd to always abide by the relevant regulations of the hotel. Provide suggestions and follow up when necessary. Responsible for gfd's work discipline, smile, service courtesy and the efficiency of all front desk staff.

8. Be responsible for and ensure the correctness of all payment methods, such as bank card deposit authorized company account. Reduce unnecessary financial risks of the hotel.

9, responsible for the maintenance of the front desk facilities and equipment, to ensure that all items can be normal and good operation when needed. 10. Check the pending account 5505 and pending account 5506 every week and report to FOM.

1 1. Submit the work report and work plan of last month before 5th of each month.

12. Submit the shift schedule for next month before 20th of each month.

Responsibilities of Front Office Manager 4 1. Be responsible for the overall work of the front office and be responsible to the general manager.

2. Responsible for the management and training of staff quality, work efficiency and service level. Management system is the responsibility of the hotel front office manager.

3. Be responsible for the financial budget of the department, and have an important responsibility for the work planning and supervision of the department.

4. Work planning

(1) is responsible for planning the work of this department;

(two) to formulate the financial budget of the department;

(3) Preside over departmental business meetings and conduct business communication;

(4) Issue work indicators and tasks to subordinates and guide their work;

(5) Responsible for business contact and communication with the hotel management system;

(6) Coordinate and correct the contradictions and deviations between departments.

5. Work inspection

(1) Check the appearance, manners and work quality of the employees of all departments at the reception desk, and check whether the facilities at the reception desk are orderly, neat and beautiful;

(2) Check the appearance, appearance, manners and working procedures of the greeters and bellmen in the lobby and in front of the door, whether they are considerate, warm and polite to the guests, and whether they cherish their luggage;

(3) check the room reservation, understand and master the room status;

(4) Check whether the voice and intonation of the telephone operator are clear, soft and polite, whether the service is thoughtful and whether the working equipment is cherished;

(5) Check whether the staff provide thoughtful and meticulous service for the guests, whether the things assigned by the guests are completed, and whether they can help the guests solve difficult problems;

(6) Check whether other personnel, such as employees who report and report the reception plan, are conscientious and ensure the quality and quantity.

6. Daily homework

(1) Attend ministerial meetings and business meetings. Regular meetings, etc. , put forward work problems, suggestions, work plans, etc. , and ask the director to make a decision;

(2) Review the work reports, work logs and statements of subordinate departments;

(3) To formulate and implement training plans and conduct ideological education and on-the-job training for subordinate employees;

(4) Responsible for the supervision and command of "VIPs" farewell in front of the door;

(5) Pay special attention to the safety and health management of this department;

(6) Report to the General Manager and the Director of Customer Service.

Responsibilities of Front Office Manager 5 1, responsible for member reception;

2. Responsible for the registration and reception of visiting customers;

3. Responsible for the management and maintenance of the studio logistics affairs;

4. Responsible for the emergency reception and handling of customer complaints.

5, responsible for the establishment and management of customer files.

6. Responsible for the supervision and inspection of club operation.

Responsibilities of the front office manager 6 1. Mainly responsible for meeting minutes;

2. Send and receive files;

3. Send and collect network information;

4. According to the company's corporate culture and operating standards, supervise and inspect the front office work of each store, and be able to have enough professional knowledge to give guidance on the shortage of front office management and technical work and complete other tasks assigned by the general manager.

Job responsibilities of front office foreman

1. Absolutely obey the tasks and policies assigned by superiors.

2. Set an example, set an example, abide by various rules and regulations, treat every employee fairly, and be responsible to the front office manager.

3. Respect the leader, obey the internal arrangement of the hotel, and put the interests of the hotel first.

4. Abide by the attendance system and do not handle personal affairs during working hours.

5. Seriously make an appointment with relevant departments to strengthen communication and solve problems through consultation.

6. Carefully check the employee's attendance and work attitude, and correct them.

7. Check the gfd of all employees, and lead and supervise their work.

Eight. Pay attention to guest dynamics, properly solve guest complaints and emergencies, and report to the manager in time.

Nine. The technology is real. Report the damage of facilities and equipment in each area to ensure timely maintenance.

X. responsible for the training of new employees.

1 1. Coordinate with other foreman and team leader. Twelve, according to the "health system" to check the health situation.

13. Understand the order situation of the day and arrange the duty tasks of employees in detail. 14. Understand the food supply situation of the day and inform the waiter in time.

15. Supervise waiters to ensure the standardization of service quality and service procedures.

16. Take the initiative to coordinate with the kitchen during the meal to ensure that the food is served on time and inform the relevant personnel of the dishes that need to be promoted in time.

17. Pay attention to the bill, ensure that the guests pay according to the unit price, and strictly guard against running, missing or eating the bill.

18. Understand the ordering nature, ordering person and table arrangement of the day, and inform employees for guidance.

19. lead the engineering department to be frugal and switch reasonably.

Responsibilities of the front office manager 7 1. Report directly to the front office manager to ensure normal work.

2. Supervise, arrange and guide employees' work, check employees' polite service, work attitude and consciously implement work regulations and employee codes. Reward and punish them according to their performance.

3. Communicate with the departments that have business dealings with the business center, and keep close contact with the relevant departments of the telecommunications bureau to ensure the smooth progress of the telecommunications business.

4. Be responsible for the business and foreign language training of employees, and conduct regular assessment.

5. Be responsible for staff scheduling and supervise staff attendance.

6. Solve the guest's complaints within the work scope of the center.

7. Make effective work plans according to the characteristics of different periods.

8. Check the handover records, relevant documents and notices, pay attention to deliver the faxes accepted at night to the guests in time, and hand over the difficult documents to the lobby manager for handling. Check the business day statements and documents of the previous day to plug the financial loopholes.

9. Check the quality of health work in the middle shift and early shift.

10. Check the gfd of the employees on duty.

1 1. Check work preparation, such as price list, calculator, receipt and change; Whether telex and fax lines are unblocked; Whether the copier is normal (whether it is clear and whether the toner is sufficient); Whether the typewriter is normal (whether the ribbon and floppy disk are enough); Whether the shredder is normal, etc.

12. Understand the VIP situation of the day and arrange the work.

13. If there is any problem, report it in time or contact relevant departments inside and outside the hotel so as to solve it as soon as possible.

14. Training subordinates.

15. Check the morning shift and the middle shift and give work instructions.

16. Keep a record of the day's work.

17. Hold regular meetings to comment on last week's work and convey the relevant contents of the meeting of department heads.

18. On the last day of each month, fill in the working day report of this month and summarize it regularly; On the 25th of each month, make the work plan for next month.

19. supervise the ticket sellers to do a good job in ticket sales.

Responsibilities of Front Office Manager 8 Responsibilities:

1. Be responsible for the customer service director and general manager, and be responsible for the overall work of the front office.

2, the staff quality, service standards, work efficiency and other important responsibilities for management and training.

3. Responsible for the work planning and supervision of the department. Responsible for the financial budget of the department.

Business requirements:

1. It is required to be quite familiar with and skilled in the work and business characteristics of the departments under its jurisdiction, and be good at planning and supervising the work.

2. Have a strong sense of the hotel, be flexible and sensitive to every link and workflow of the front office work, and be good at finding problems and giving timely guidance.

3. It is required to have a detailed understanding of the organization, management system and business process of the whole hotel, and give full play to the bridge and central role of the front office in hotel management.

4. Work hard to learn business knowledge, that is, hotel management knowledge, reception service knowledge, tourism knowledge, international knowledge, geography, history and other knowledge, constantly expand knowledge and improve management level.

5. It is required to fully grasp the hotel guests' situation, pay attention to the situation of frequent customers and regular customers, be good at judging the characteristics of ordinary guests and important guests, and provide thoughtful services in a targeted manner.

6. Be proficient in a foreign language, mainly English.

Work content:

1, work plan

(1) is responsible for planning the work of this department.

(2) Be responsible for formulating the budget of this department.

(3) to guide the work of subordinates' tasks and indicators.

(4) presided over the department business meeting, business communication.

⑤ Responsible for business contact and communication with the hotel management system.

⑥ Coordinate and correct the contradictions and deviations between departments.

2. Work inspection

(1) Check the room reservation, and understand and master the room conditions.

(2) Check the gfd, manners and work efficiency of the staff of all departments at the main service desk, and check whether the facilities at the main service desk are neat and beautiful, and whether the exhibition is orderly.

(3) Check the appearance, appearance, manners and working procedures of the ushers and porters in the front hall and in front of the door, whether they are warm, polite and considerate to the guests, and whether they cherish their luggage.

(4) Check whether the entrusted agency department has provided thoughtful and meticulous service for the guests. Whether the things assigned by the guests are completed and whether they can help the guests solve the problems.

⑤ Check whether the language, tone and intonation of the telephone operator are clear, soft and polite, whether the service is thoughtful and whether the equipment is cherished.

⑥ Check whether there are other staff members, such as distributing reports, newspapers and reception plans. Do your duty and complete the task well.

3. Other daily business work

(1) Responsible for the work command and supervision of "VIPs" in front of the door.

② Attend ministerial meetings, business meetings, face-to-face meetings and regular meetings. Presided over by the customer service director. Put forward work problems, make plans, work suggestions, etc. And ask the director to make a decision.

(3) Formulate and implement training plans to train subordinates.

(4) Pay special attention to the health and safety management of this department.

⑤ Review the reports, work reports and work logs of subordinate departments.

⑥ Report to the customer service director and general manager.

The responsibilities of the front office manager. Strengthen employees' professional training and improve their comprehensive quality.

Every member of the lobby is the image window of the hotel. Not only should the overall image be tested, but the business knowledge and service skills also reflect the management level of a hotel. If you want to keep business knowledge and service skills on the same basis, you must do a good job in training. If the training can't keep up, it will easily lead to employees' low enthusiasm and lax business level. So your plan is to conduct necessary weekly training according to the progress of employees' business acceptance and application. At the same time, submit the training summary of last month and the training plan of this month to the general office and the human resources department for supervision before the 5th of each month.

Second, strengthen employees' sales awareness and skills to improve the occupancy rate.

After 19 years of ups and downs, the hotel's hardware facilities have become obsolete with the passage of time. Facing the hotel market in Jiangmen, the competition is fierce, which can be said to be a long way to go. Management system is "the responsibility of the front office manager". Because the hotel hardware facilities are old and aging, engineering problems often appear, which affect the normal service to guests. As a member of the hotel, we know that the guest room is one of the important departments of the hotel's economic income and the most profitable department, so every member of the hotel has the responsibility and obligation to do a good job in sales. In order to do a good job in sales, we plan to train the front desk receptionist on the methods and practical skills of housing sales, and at the same time instill instructions from the leaders of the hotel authorities, emphasizing that employees should try their best to keep the guests at the reception desk, strive for the occupancy rate of the hotel as much as possible, and improve the economic benefits of the hotel.

Three, strengthen the management of various reports and customs declaration data.

In recent years, the tourism industry in China has developed rapidly. Facing the "attack" of tourists from all over the world, as the reception department of the hotel industry, in order to ensure the normal work of the hotel, the reception desk will be strictly required to register and upload, and the front desk will register every guest according to the regulations of the Public Security Bureau and input the information into the computer. Report the guest's information to the local public security bureau in time through the hotel uploading system, and earnestly implement the notice issued by the public security bureau. At the same time, a special person will be appointed to report the guest information and related data.

Fourth, respond to the slogan of "saving energy and reducing consumption" advocated by hotel leaders.

Saving energy and reducing consumption is the slogan that many hotels have been calling for. This department will also respond to the call of hotel leaders, and strictly require each employee to make good use of every piece of paper and pen, trade in the old for the new, and collect the waste paper and cut it into volumes for emergency use in front-line posts. At the same time, the lighting in the lobby, air conditioning switch control, office electricity consumption and computer electricity consumption in the front desk department are reasonably adjusted and planned.

Five, keep the habit of communication with employees, in order to increase mutual understanding and facilitate work.

It is planned to have a heart-to-heart talk with employees in all positions of the department every month, mainly focusing on work and life, so that employees can find the object of heart-to-heart talk in their own departments, and solve their own problems as their own problems according to the reasonable requirements put forward by employees, so as to do their best. If it can't be solved, report it to the hotel leader. Let employees truly feel that they are respected and valued in departments and hotels.

Six, do a good job of quality inspection within the department

It is planned to conduct a quality inspection on the employees of this department once a month, mainly to check the gfd, manners, post operation skills and adaptability of employees in each position. The quality inspector consists of the assistant manager of the department lobby, the department foreman and the manager. If there is a problem with the quality inspection, it will be given a certain period of time for rectification. If the rectification is not completed within the specified time, a personal economic fine will be imposed.

Responsibilities of Front Office Manager 10 Responsibilities:

1, responsible for hotel reception, cashier management and guest service to ensure efficient check-in and check-out of guests;

2, the production department related rules and regulations, operating procedures, passed to employees and strictly enforced;

3. Establish departmental culture and strictly implement daily pre-shift meeting and weekly meeting;

4. Formulate the pre-job training plan for new employees and the training plan for improving employees' business skills;

5. Ensure the maintenance and normal operation of facilities and equipment during operation, and the normal supply of required items;

6. Reasonably arrange the working hours and work contents of employees to ensure that the working state and spirit of employees reach the state;

7, strictly implement the upload issued, to ensure that the information transmission is fast and accurate;

8. Establish the front office knowledge base (training materials, hotel documents, industry knowledge, other knowledge, departmental dynamic information, departmental meeting minutes, etc.). );

9. Supervise and guide the reservation work at the front desk, and cooperate with the manager to do a good job of room control;

10, regularly sort out the foreground documents, file and bind them;

1 1. Maximize the room occupancy rate and average house price under the premise of ensuring efficient and standardized services;

12. Ensure that the registration and uploading of each check-in guest are strictly implemented in accordance with the public security management regulations of the hotel industry;

13, ensure that every account at the front desk is clear and clear, and ensure that there is no room state difference;

14, make preparations and arrangements for large-scale meetings, team arrival, sign-in and departure;

15, do a good job in VIP reception;

16, shoulder the function of lobby manager, effectively control guest complaints, actively find and collect guest opinions, prevent and deal with guest dissatisfaction in advance, and ensure that guests leave the store with satisfaction;

17. Continuously optimize the operation service process according to the quality of front office staff, hotel conditions and consumer groups;

18, do a good job of communication and coordination with the sales department, housekeeping department and other parallel departments to ensure the normal development of the work;

19, responsible for the security of the jurisdiction, and bear the security responsibility;

20. Complete other tasks assigned by superiors.

Job Responsibilities of Front Office Manager 1 1 Job Responsibilities:

1. Participate in formulating and organizing the implementation of various business plans, business indicators and rules and regulations of the Front Office Department to ensure the completion of various work objectives;

2. Assist the general manager to determine the reasonable house price and make relevant predictions according to the actual situation inside and outside the hotel;

3. Organize the reception staff to do a good job in the reception and concierge of guests, and be personally responsible for the reception of VIPs;

4. Organize telephone service and agency service for guests to meet their requirements;

5. Handle guest complaints and difficult problems;

6. Strictly control the use of various expenses of the editorial supervision department to minimize the work cost;

7, regularly review all kinds of work reports, timely grasp the room occupancy rate, average house price, room state control, etc. , and provide it to hotel leaders and relevant departments as a basis for decision-making;

8. Coordinate the business relationship between the front office and other departments, and maintain good business relationship with cooperative enterprises;

9. Guide, supervise and evaluate the work of subordinates;

Qualifications:

1, college degree or above;

2. More than four years working experience in the same position in an internationally renowned brand hotel;

3. Familiar with hotel front office business (check-in (domestic and foreign guests) business, cashier business, complaint handling, familiar with the operation of well-known hotel pm, and proficient in English;

4. Good communication and coordination skills, strong pressure resistance, patience and problem-solving ability when handling complaints.

Responsibilities of Front Office Manager: 12 1. Assist leaders to manage the front desk lobby;

2. Be responsible for checking the gfd and work quality of employees in various departments at the front desk, and checking whether the front desk facilities are arranged in an orderly, neat and beautiful way;

3. Responsible for checking the appearance, appearance, manners and working procedures of the front office staff, whether they are considerate, warm and polite to the guests, and whether they cherish their luggage;

4, check the room reservation, understand and master the room status;

5. Check whether the telephone operator's voice and intonation are clear, soft and polite, whether the service is thoughtful and whether the working equipment is cherished;

6, check whether the staff service to the guests is thoughtful and meticulous, whether the things assigned by the guests are completed, and whether they can help the guests solve difficult problems;

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