I go to work at nine o'clock in the morning and eat in the shop first. Everyone is quick. I'm in a hurry. I often drink soy milk and get burned to death. Then we have to hand in our mobile phones. Everyone starts to clean the table, the food rack, the IPad and the floor. What you care about is a fast and accurate.
The old employees here are very skilled, and everyone seems to be wound up. When I first went, I trained every day, and cleaning was very tiring. I wiped around the table, and my whole hand could hardly stand up.
The trainer is an employee who has worked in Haidilao for 3-5 years. The training content includes corporate culture, system requirements, food types and so on. The training place is in a big classroom, and the scene is similar to that of high school. I remember an uncle who was criticized for playing mobile phones all the time. I took a lot of notes at that time, but the trainer said it was an official secret and could not be shared.
"Decentralize" every waiter has the right to reduce the amount and discount, and the right varies according to the level. If we are junior employees, 5 yuan has the right to wipe zero and 30 yuan has the right to deliver food, with a maximum discount of 8.8%. However, the number of permissions per day is limited and cannot be used indiscriminately.
The "service" must be clean, for example, employees must take away the plates and cups after eating, and cannot leave them behind. "Service" must be fast-paced and jogging. It is forbidden to take a leisurely walk here, so the waiters here must wear sports shoes in order to walk conveniently.
"service" must smile, people come before the sound. It is forbidden to quarrel with guests, and chat with them when serving.
[Dormitory] Haidilao has room and board. I think the food here is delicious. Four meals a day, about three dishes per meal, with freshly ground soybean milk to drink, but no leftovers. I am very satisfied with the food.