RT Mart Briefing Tips 1 Supermarket Lecturer work briefing
catalogue
First, introduce yourself.
Second, how to be a qualified director of fruit and vegetable courses
(a), a comprehensive understanding of fruit and vegetable class and fruit and vegetable team leader should have the characteristics.
(2) Commodity management, manpower utilization and system operation
1, personnel management
2. Commodity management
(1), commodity quality
(2), commodity display
(3), commodity inventory management
(4), surface pin and clearance
3. Performance analysis and creation
4. Loss control
5, express delivery, printing goods operation
6. Exception management
7. Equipment management
8.SGS standard management
9. Customer service
(3) Self-summary
First, introduce yourself.
I graduated from the technical school of Phoenix Bicycle Co., Ltd. on June 1998, and joined the work in September of the same year. 1999 10, he was laid off because of the large-scale reorganization of his work unit. 19991October, 165438 joined the chain western restaurant in Taiwan Province Province (Haoxianglai) and served as the head waiter in the western restaurant. During these three years, I used my spare time to study computer office automation in adult high school. In April, 2003, he joined RT Mart Yangpu Store. In July 2004, he served as a senior class teacher. In June of the same year, he reported to the deputy class of warehousing training, 5438+065438+ 10, and served as the deputy class of warehousing in March 2005. In September 2005, it was promoted to a sub-course and submitted to the director of warehousing and training in June 2006.
Second, how to be a qualified director of fruit and vegetable courses
(a), a comprehensive understanding of fruit and vegetable class and fruit and vegetable team leader should have the characteristics.
Fruits and vegetables are a big category of fresh food department, which deals in the vegetable baskets of ordinary people. Therefore, only by improving the attractiveness of fruits and vegetables to customers can we really attract customers to the store and improve the visibility of the whole store.
As the head of the fruit and vegetable department, you must have the following qualities:
(1), good professional knowledge. Most fruits and vegetables have strong seasonality, short storage period and easy deterioration, which varies greatly due to different places of origin and varieties. Therefore, it is necessary for a fruit and vegetable class monitor to be familiar with fruits and vegetables in each season, understand the laws of their listing and marketing, and master their storage methods.
(2) Good planning. For annual performance, gross profit index. There should be a clear weekly plan, monthly plan and annual plan, and reasonable arrangements should be made for human resources to control goods.
(3) Good cohesion. The operation of everything ultimately depends on people, so a centripetal force team and mature employees will be the key to the success or failure of a class. As a team leader, it will be an effective working method to train and motivate employees in a planned way.
(4) Good at communication and management. Every head of the fresh food department is? Merchant boss? How to do business well, we must deal with the relationship between superiors and subordinates, procurement, suppliers and so on. So as to cultivate an excellent team, excellent suppliers and finally get good performance.
(2) Commodity management, manpower utilization and system operation
1, manpower utilization rate
Reasonable scheduling, professional technical training, good work habits and the improvement of work efficiency directly affect sales performance and gross profit. In line with the humanized management tenet of RT Mart, effective productivity control can meet the requirements of a qualified class teacher.
(1), curriculum arrangement and productivity control
A, to consider various factors, such as schedule, inventory, holidays, seasons,
Reasonable arrangement of weather, annual leave, etc.
B adjust personnel at any time according to specific conditions, such as weather and emergencies.
In order to achieve the golden mean and reduce labor costs.
(2) Training
Training includes behavior training (such as introduction, implementation and precise training of corporate culture).
Training) skills training and service awareness training. There should be a corresponding training plan every month, determine the person in charge and the trainees, adjust the new situation in time, and do random training.
(3), communication and motivation
The head teacher should set an example, spend most of his time in the front line of the store, and personally do face-to-face sales to guide employees to have a correct service concept. It is necessary to praise and encourage progress in time, and at the same time care about employees so that employees have a sense of belonging. Communicate with each other through various forms to enhance team cohesion.
(4), reasonable arrangement of factory personnel. There are many people in the course of fruits and vegetables. Overall arrangement and reasonable air regulation can effectively save human capital.
2. Commodity management
(1), quality control
Fruits and vegetables receive a lot of fresh products every day. Strict control of the first pass is the basis of quality assurance. Every day, the monitor on duty is required to personally accept according to different levels and specifications, and the unqualified ones are rejected. Check the quality of the goods in the storage area and on the surface, recycle them in time and clean them up in time to ensure the consistent quality of the goods on the surface.
(2) Commodity display
According to the adjustment of product structure in each stage, the goods on the surface and end shelves should be replaced in time to attract customers with beautiful and bright display, and in addition, the goods should be completed and placed in categories. Product information such as shelf cards, POP, new product introduction, tasting and promotion activities can be conveyed to customers timely and accurately.
(3), commodity inventory management
A, according to the hungry sales of goods, reasonable arrangement of each commodity inventory, avoid
Avoid the shortage of high inventory.
B, urge employees to clean up the items in the temporary storage area, warehouse withdrawal and cold storage in time. observe
Follow the principle of first-in first-out, so that every commodity can be seen, carried, entered and exported. Control the temperature of the cold storage at any time and check its cleanliness.
(4), surface pin and clearance
Employees are required to master appropriate face-to-face sales skills and sell products to customers in a reasonable way. Face-to-face selling is not only selling, but recommending products to customers after understanding the characteristics, origin, functions and advantages of products. Clean up the goods with poor quality in time to ensure the good quality of noodles.
3. Performance analysis and creation
(1), using statements and computer systems to fully grasp the current performance and gross profit. H 108 can reflect the performance, gross profit, customer unit price and inventory days since this month. H505- 1 You can know the sales situation of various categories and make appropriate adjustments for the deficiencies.
(2) According to different seasons and different customers, make a reasonable sales plan, and improve the overall performance and gross profit with the help of strong commodities. The contents of the sales plan include personnel, equipment, commodity items, inventory area arrangement, promotion area arrangement, performance evaluation and commodity stocking.
RT Mart's briefing experience 2 RT Mart-level briefing
catalogue
Chapter 1 Resume
Chapter II How to Be a Qualified Home Visitor 1? Personnel management 1. personnel training
2.2 training. POP usage specification 3. Service awareness training. Schedule 5. Reward and punishment 2. Commodity management 1. Procurement management. Sales management. Inventory management. Commodity display. Market regulation. Inventory 3. Summary of Chapter III of Equipment Management.
Chapter two: How to be a qualified home interviewer?
Retail industry is an industry with great development potential in the world. In recent years, more and more enterprises have begun to pay attention to it and join it. As one of the first-class industrial stores in China, RT Mart has a progressive management concept. As a deputy major in RT Mart, I shoulder the responsibility of cooperating with the manager and the class teacher to improve performance, serve customers and enhance the company's image. And strive to become the company vision of a world-class retailer that customers love, trust and employees are proud of.
I. Personnel management
The company's vision is to become a world-class retailer that customers love, trust and employees are proud of. ?
To achieve this goal, we all need to work hard to achieve it. And the management of personnel is the key.
1. Personnel training
Personnel training is the most basic and important in personnel management. Without a good training, no matter how strong the team is, it is fragmented and has no fighting capacity. As a newly opened store, the training of new employees is very important.
Corporate culture training:
First of all, conduct corporate culture training for each new shopping guide to let them know about our? Five no? The principle is never to say that you don't know, never to over-promote your own products, never to denigrate others' products, never to move or expand the display of your own products without authorization, and never to say? Want to raise prices? . Let the new shopping guide know what he doesn't want and don't show it to others.
Our working attitude is: willing to do and love. Our service attitude is: welcome, smile, help and thank you. We hope that every employee has a sense of honor and belonging to our enterprise. Let our employees know that our team spirit is the support of service, we can discuss, learn from each other and have introspection. Our team is a healthy and happy team. Specific realization: ask human resources to help train the corporate culture of shopping guide regularly. Department heads publicize the corporate culture of shopping guides at daily regular meetings. Human resources organize employees to learn corporate culture. The monitor embodies the corporate culture in the daily work of the class. Let our employees truly feel our corporate culture and learn and understand our corporate culture spontaneously.
2. Training on the second floor. POP usage specification
Train every shopping guide in the use of POP, so that they can know what POP is and what POPs are commonly used in home textile classes. How to use these POPs? When and how to use POP. Program for printing, collecting and returning POP. Cleaning and maintenance of POP.
Specific implementation: the department regularly organizes training courses, and the class teacher conducts POP training for the shopping guides. Senior personnel of each class conduct on-site training for shopping guides in their daily work. In this way, our shopping guides can better introduce our products, better serve customers and make customers satisfied with shopping.
3. Service awareness training
We should let our employees know that customers are our parents. How to better serve customers is the focus of our daily work. Service to customers should not stay in slogan, but should be reflected in implementation. Let our staff and shopping guides be perfect in standing posture, polite language, language tone and dressing the, and let us serve customers with the best side.
Specific realization: the class teacher contacts the supplier and organizes the professional knowledge training for the shopping guide by correspondence or face-to-face instruction. Let employees know the basic knowledge of the goods sold in our class and answer the most basic questions raised by customers, so that customers can shop more happily.
Step 4 arrange the itinerary
The scheduling of shopping guides is very important, which is related to the normal operation of the store. Because Yangpu is an old shop, the shopping guides here are very experienced, especially the shopping guide team leader, so the shopping guide scheduling here is arranged by the shopping guide team leader and handed over to the monitor. I know a little about shopping guide scheduling. The shift of shopping guide scheduling adopts the system of doing one break and one shift, and there are also shift workers. The working time for one shift after a break is 7:30-22:00 in the morning, and the shift time is 10:00- 18:00 in the morning.
The shift of employees is arranged by the section chief, who will have a day or two off every week, but at some special nodes, the section chief will go to work from time to time. For example: limited time snapping up, 3.8 festivals, mother's day, even price, file promotion and so on. Be ready for work at any time, because the class teacher is responsible. Next, the scheduling of senior employees and employees is basically based on the principle of rest, but the working hours will be adjusted at any time because of an activity day or inspection. Finally, there are members of two classes, the morning class and the middle class, who work according to the 8-hour working system every day. If there is overtime, the monitor will arrange a rest.
Reward and punishment
We need to establish a perfect reward and punishment system, so that those who make meritorious deeds will be rewarded and those who make mistakes will be punished. But pay attention to the ways and means. do
It's too private to go to Yang Shan and the imperial court. Everything should be right, not people.
First of all, my class teacher should do a good job of irregular post inspection to ensure that people go to work on time. Advocate mutual supervision among employees. Clear rewards and punishments, high pressure? Fair, just and open? , regularly select outstanding teachers and shopping guides, improve work enthusiasm, and apply for material rewards. Constantly improve their self-cultivation and instill the company's corporate culture and ideas into employees. Update professional skills and new knowledge, so that employees have centripetal force on themselves and improve cohesion. Care about the working and living conditions of employees and solve their difficulties in time.
Two. merchandise control
Ordering of normal goods: according to the report, ensure the reasonable number of saleable days of the order quantity, and ensure the sufficient inventory of normal noodles. According to the suggested number of days, manufacturer's itinerary and OM safety inventory, try to book the order by computer at one time to ensure the rationality and accuracy of the order, reduce the revision rate of OPL, and prevent the shortage and shortage as much as possible.
Ordering of Promotional Goods: According to S 133 Trend Analysis Table of Promotional Goods and S 146 Plan Report of Promotional Goods and other related reports, correctly estimate the order. To avoid the high inventory caused by promotion, we should pay attention to the first seven, the first seven and the last eight and the last three of the express goods, which is conducive to improving the gross profit margin.
Ordering of seasonal goods: Seasonal goods are characterized by good performance. Sales will rise rapidly in a short time, but will drop rapidly at the end of the season to avoid performance loss. The first batch of new product orders are issued by the purchasing department. According to S 145 new arrival notice report and SD 145 DC new arrival notice report, the store manager should be based on DMS, security, OM, and so on.
2. Sales management
The so-called sales management refers to the sale of goods. Understand printing and express sales, according to the sales performance of goods.
Line analysis timely adjusts the display position of DMS poorly sold goods. Make full use of the promotion area, display the obvious position of goods with high DMS in time, and make the action of filling orders in time. Track the cleanliness of site layout and the continuity of goods. Strengthen face-to-face sales service, improve the level of commodity sales service, and provide customers with satisfaction guarantee.
In the process of selling goods, there will be cases of broken bags, orphans and theft, and accordingly there will be anomalies. A team leader should be familiar with the analysis, handling and loss control of various reports. Among them, timely handling of the six major anomalies is conducive to improving the store's performance and service level. The data of six anomalies can be viewed in the monthly sales statistics report of H 108 in this lesson.
Performance data analysis For the monitor, we should not only learn to trade, but also know how to analyze data reports. With Yangpu Store Home Textiles.
As can be seen from the data in the above figure, the performance of home textiles mainly comes from underwear for men and women, underwear for men and women, bedding,
Towels and socks for men and women. Among them, the sales of quilts and kits account for the largest proportion, followed by underwear for men and women. Compared with the performance in 20 16, the performance in 20 15 showed an obvious downward trend, the biggest reason being the impact of e-commerce. However, some seasonal products, such as sleeping mats and electric blankets, are higher than the same period of last year because of the 14-day late sale plan, and the price of printed promotional items is lower than that of the same industry or e-commerce. In the picture, 65438+ 10 and February are just the peak seasons for stocking and selling goods in the New Year, so the commodity sales industry is higher than that in March and April.
3 inventory management
It is our goal of inventory management to meet the needs of store sales with the most reasonable inventory and create the greatest performance.
(1) High inventory: generally, it is caused by poor sales of purchase orders or promotional goods, and we will actively contact the purchasing and suppliers to handle the return. If we can't return the goods, we will cooperate with Daigou to reduce the price, do in-store IP or contact a friend's store to transfer goods between stores. In short, it should be dealt with in time.
(2) Low inventory: Out of stock is the biggest loss of the store. Refer to DMS, analyze sales trends (including promotional items, seasonal goods, new year's goods), order goods in time, and supervise the arrival of goods.
(3) unsalable goods: carefully analyze the causes of unsalable goods, check the inventory of the most unsalable goods, check whether the inventory of the computer is correct, and check the sampling and sampling position. If the packaging is damaged after inventory, or virtual inventory, it is necessary to return the goods, discount and adjust the inventory in time.
(4) status? 6、8? Inventory goods, accurate computer inventory, where to build? r？ Actively handle returns, build? p？ Timely discount and clearance until the sale is completed; Build? t？ Handle transshipment. If the inventory is broken, damaged or empty, it needs to be returned, discounted and cleared in time, and the inventory should be adjusted.
(5) new products: sample the first time, pay attention to the sample position, and prepare? New products on the market? Our POP and Xiaoyuan brands will definitely enhance the sales force of new products.
(6) Inventory management: The new product inventory area is stored in strict accordance with the intermediate classification, with the lower part being heavier and the upper part being lighter, which is convenient for taking, searching and viewing. The goods in the broken package area are handled daily by special personnel.
4 commodity display
The goods on the shelves are displayed in the order of large, medium and small, and then displayed by price band, with the main aisle shelves as the head, from the first part of the shelves to the front.
The tail direction is displayed according to the classification order, and the small categories are displayed from bottom to top according to the price band, which is convenient for customers to see, understand, find and get the most sensitive display. The theme publicity is displayed in an obvious position, which is convenient for customers to find and buy. It is necessary to reflect the three tensions of promotion, fashion and art design, so that customers can have the impulse to buy. The order of towel display:
A full set of towels? Not a full set of towels? Boxed/bagged towels and other towels are complete sets of towels: a set of towels contains at most two colors: face towel, small square towel and bath towel.
Non-complete sets of towels: the same towel includes a face towel and a small square towel, and a set can be two colors at most. Display order of tie towel:
Plain towel? Striped towel? Colored towel
Plain and striped towels: Thumb first, RT Mart series towels, and then other brands of towels. The display order of the whole series of towels: plain towels? Striped towel? Color towel price with order:
In the display of complete sets and non-complete sets of towels, the same color is displayed from shallow to deep, and the towels are displayed in the order from low price to high price.
Display mode: hanging display is used for full set of tied towels and non-full set of tied towels, and laminated display is used for boxed/bagged towels.
Boxed/bagged towels and other towels, keep the original display requirements: classification? Price range. Underwear is classified first (boys and girls), then classified by pieces, and then displayed with price belts. Bedding is displayed by function first, then by size and price. (The package is determined by the brand).
5 urban tones
RT Mart's price policy is: cheap every day, satisfied with the guarantee.
In order to track the market price of comparable products, the price information of competitors is sent to the purchasing personnel in time. Accurately reflect the market price, adhere to the company's price policy and change the price in time, and create the image of RT Mart company with high quality and low price.
For incomparable goods, we can check their sales in competitors' stores to find out whether there is demand for the goods or brands in our stores. Therefore, it is decided whether to introduce new products into procurement.
6 inventory
There are large-scale inventory, periodic inventory, high-end price weekly inventory and so on. To master the difference between the actual inventory of goods and computers, in order to
Accurate inventory management, and take corresponding measures to prevent losses. Before the inventory, the warehouse should be sorted out, and an inventory list should be attached to ensure the authenticity and accuracy of the inventory, and the goods with high unit price and easy loss should be frequently counted.
Third, the management of equipment
Equipment is the backbone of the company, and it is also the foil of goods, and it is also the achievement of our country. Equipment name:
Equipment type: stacker, flatbed truck, hydraulic truck, supply truck, etc.
Display props: shelves, laminated plates, round flat hooks, gooseneck hooks, stacked cages, inclined cages, single and double hooks, promotional buckets, POP cabinets, cradles, function plates, number plates, etc. Equipment maintenance:
1. The equipment shall be kept clean and maintained by special personnel every day. The repairman follows up and signs the first-level maintenance book every week. 2. SGS of the branch has a special person for inspection, supervision and evaluation every week.
3. Every Thursday, all classes in the store will carry out centralized maintenance on supply trucks, hydraulic trucks, pushers and flatbed trucks.
Chapter III Summary
I have been the training supervisor of home textile class for 3 months. During this period, I have a clearer understanding of the sales of textile products in the store, and learned a lot of knowledge and skills from it. However, learning is endless. Only by continuous learning can we better enrich ourselves, better carry out future work in Yuhuan New Store and improve work performance.
RT Mart Briefing Course 3 RT Mart Classroom Briefing
I am honest, optimistic, sincere and have excellent organizational and management skills. I hope I can learn more professional knowledge in RT Mart, and I sincerely hope I can do my bit for the development of RT Mart! RT Mart's achievements and my personal glory!
Chapter II Personnel Management
To do a good job, we must first manage good people, put people first and establish a perfect personnel management system. Now, combined with the characteristics of this course, we will manage the staffing, training division and time arrangement, as well as on-site management.
I. Personnel training
More training for employees is also the welfare that the company gives to each employee. Through the training of employees, every employee can enter our team faster. Can improve the professional and technical level of employees and customer service quality. At the same time, it also makes employees feel the company's care for them, and improves the cohesiveness and self-motivation of employees.
The general steps of employee training are as follows: first, make a plan and agree on the specific training time, place, trainers, trainees, training contents and goals to be achieved through training. The main purpose of pre-job training for new employees is to let new employees understand the company culture and personnel management system, and at the same time plan their career. Let new employees adapt to the working environment in RT Mart as soon as possible.
And the work is smooth; Make new employees master more professional knowledge to improve their professional skills and operational proficiency; Let employees develop good work habits, correct service consciousness and maintain high work passion.
Second, the division of labor cooperation and scheduling
According to each employee's own personality characteristics, professional and technical proficiency, realize a reasonable division of labor. At the same time, according to the recent business situation and historical period comparison. Considering the influence of current passenger flow, weather, average sales volume of express goods, holidays and other factors, we will make a comprehensive analysis and evaluation, estimate the manpower needed now, and arrange shifts reasonably, so as to achieve the goal that everyone has something to do and everyone does everything.
Third, personnel on-site management
Retail is about getting the details right. To do a good job in detail, we must manage the field personnel. First of all, observe every employee, conduct work tracking and performance appraisal, find and correct all kinds of mistakes in work in time, always ask every employee to work hard, fully grasp their work mentality, communicate with them when necessary, and guide employees to establish professionalism and love their jobs. Willing to work.
Chapter III Equipment Management
Fully mastering the equipment assets of the class, understanding the performance and function of various equipment and basic maintenance methods will help to carry out daily work more smoothly and improve the work efficiency of the class. Reduce equipment damage and improve service life. Now the specific operation mode of equipment management is embodied in two aspects:
I. Summary and filing of equipment assets
Combined with the actual situation of production and processing, inventory all the assets of the undergraduate project, and record the names of various machines, the date of manufacture, the warranty period of the manufacturer, rated power and matters needing attention in use.
And other information. Number and locate various machines. Low-value consumables are managed by special personnel, regularly checked and counted, to determine the degree of wear and tear, to decide whether they need to be replaced, and to minimize the cost of assets in use.
Second, maintenance and repair
Make a specific maintenance plan for each kind of equipment, and implement the special person responsibility system. Among them, it is mainly primary, secondary and tertiary maintenance. Primary maintenance is the maintenance work of operators and users, which is carried out every day. The most important thing is to clean the inside and outside of the equipment. Secondary maintenance is the maintenance of maintenance personnel, mainly to check the wear degree of linkage joints and add lubricating oil, and at the same time repair the faults in daily use in time. Three-level maintenance is the maintenance of cooperative manufacturers, mainly the adjustment of mechanical parts and the replacement of wearing parts. Through maintenance, the equipment is kept in a good running state for a long time.
Chapter IV Commodity Management
Commodity management is the focus of shop work, and all our work is to make goods quickly bought by customers. Therefore, every link of goods from purchase to sales must be strictly controlled. We will really sell more and more high-quality goods to more and more customers at lower and lower prices. Commodity management is mainly reflected in the following aspects:
I. Warehouse management
Store in different areas according to commodity classification, and write down the inventory list, indicating the name, quantity and arrival date. Goods should be placed neatly, with the light ones on top and the heavy ones on the bottom. First in first out, no backlog. Check the inventory of goods every day. At the same time, keep the warehouse clean, seal the unpacked goods in time and write down the inventory list.
Second, commodity orders.
Combined with the specific situation of the store, warehouse inventory, etc. And take into account factors such as product promotion, season, date sales, number of visitors, etc. In order to order accurately. On the premise of not being out of stock, reduce inventory as much as possible and reduce the proportion of funds occupied.
Third, receiving goods.
Strictly check whether the goods delivered by the supplier are consistent with the items and specifications of the goods ordered by our company, whether the quantity is correct, reject unqualified goods and strictly control the quality of incoming goods.
Fourth, commodity sales.
1, commodity display: according to the classification of large, medium and small commodities, and then vertically displayed from high to low according to the price band, so as to achieve overall beauty.
2. Display quantity: the display of goods should be full and quantitative. Keep the layout neat, clean, easy to read and understand, and easy to get.
3. Add:
4. Shelf card and POP management: By managing the shelf cards and POPs in the store. Let all kinds of goods have advertising visual expression. So as to achieve the purpose of sales. Before opening a store, everyone should check the layout and the label of the goods shelf card. Among them, special attention should be paid to the timely replacement of daily price cards of express goods and the timely printing and hanging of POP.
Chapter V Handling and Execution of Reports