In today's increasingly fierce global service competition, specialization has become a powerful weapon for the service industry to build its core competitiveness. In the eyes of customers, the best service is the most professional service. The most professional service comes from all positions. Employees are well-trained professionals who can show the image of professional service. The training course of employee career shaping and training has also become a compulsory course for major companies every year.

However, professionalization in China's industry is only in the primary stage, and the road to promotion is still a long way to go. In customer service and work, we often see the following scenarios:

1. Employees lack basic professional qualities, have poor professional image and do not understand basic professional norms and etiquette.

2. Employees wrangle with each other at work, pass the buck, and are unwilling to take responsibility;

3. Employees lack basic working methods and skills, and their work efficiency is low;

4. Employees are not good at communicating with superiors and colleagues, which often leads to poor work;

5. Employees don't pay attention to details in their work, which leads to frequent work mistakes;

6. Employees always feel that others are unfair to them, which leads to laziness and lack of enthusiasm for work;

7. Employees often blame others for their mistakes and complain constantly, which leads to the decline of team cohesion;

Employees don't know how to be grateful and have a problem with their mentality.

Course objectives: all grass-roots employees

Training Lecturer: Chen Xinxian

Course time: 1 day (6 hours)

1. Make students learn the correct working attitude through learning;

2. Solve employees' misunderstanding of work;

3. Master many work skills such as how to cooperate and communicate with others;

4. Encourage students to work faster and better.

A summary of the course training of employee professionalization shaping and training;

Part I: Professionals.

1. Investigation on the working conditions of employees in enterprises

2. Four types of employees and career development analysis

3. The professional qualities that employees should have.

4. Staff professional image standards

Part II: Professional attitude and professional concept.

1. Ideas and attitudes determine career growth.

2. Ten basic concepts of professional employees

3. Four attitudes of professional employees:

1) One of the professional attitudes: initiative.

2) The second professional attitude: taking responsibility.

3) Third professional attitude: Willing to cooperate.

4) The fourth professional attitude: obeying execution.

A summary of employee career shaping and training courses.