The year's work is over. As a telemarketer, I was deeply touched by my performance this year. Although I have completed the performance tasks assigned by the leaders, I understand that this is a lot of hard work. At the same time, I also learned from my work and improved a lot. At this moment, I will make a summary of my personal sales work.

First, service attitude.

As telemarketing, service attitude is a very important part. Although we are sales telephone personnel, not after-sales customer service, we also need to have a good sales service attitude, so that customers feel that the tone of our sales on the phone is friendly and not unpleasant, or that they must buy our products, or that as long as the phone is connected, they will keep talking, without studying the customer's attitude or his thoughts. In this case, we can't do telemarketing well. In the process of communicating with customers, we also need to let customers talk more about their own ideas and understand their ideas. At the same time, through some telemarketing skills, let customers be interested in our products, feel their attitude from the call, and then sell them, so the chances of success are much greater.

Second, the work scene

In the course of a year's work, we will always meet many different customers on the phone. Some customers hung up as soon as they heard that we were selling, and some suspended for various reasons. All these require us to have a good working attitude, otherwise, if the phone calls down one day, there may be no deal, which will also hurt our self-confidence. In this year's work, I was constantly hung up by customers. I also exercised my ability to withstand pressure, so that I was not affected by my last customer. I have been dialing down, doing a good job in sales with full enthusiasm and completing the performance.

In my work, I think the difficulties are temporary. As long as I have a good self-attitude and can withstand pressure, it is not so difficult to do telemarketing well. Of course, we need to learn a lot to do better.

Third, shortcomings

During this year, I also found that my telemarketing is very easy to fall into the same situation. Many times, I don't want to change, and I always want to solve the problem in a way. This also led to the completion of my performance, but it did not exceed the standard, and there is no reason to go further. In my future work, I must step out of this comfort zone and try other methods and techniques to improve my sales skills, instead of using one method.

In next year's work, I will continue to study, continue to do a good job in telemarketing, and make myself more confident and make good achievements.

2. Telemarketing personal work summary model essay

This month is coming to an end. Do a good job in analyzing and summarizing the harvest this month, prepare for the battle next month, and don't fight unprepared battles. The following is a summary of the work at the end of this month.

First, the number of calls per day.

In this month's work, I set myself to make xx effective calls every day. The reason for setting this goal is simple. I want to know what I did, because there were many phone calls a day, but many of them were ineffective. Invalid phone calls will only make us busy in vain, and making effective phone calls is also our own goal. Without an effective call, we will not be able to improve our performance and achieve good results. We have to set performance targets for ourselves every month, so the number of effective telephones is related to our performance in one month. Divide the performance into days, so that we can work easily, make phone calls more efficiently, and achieve the goals we set. It is also the number of effective calls every day, so that I can grasp my work every day at work, never slack off, work hard and strive to achieve my goals.

Second, summarize every day.

We have many phone calls every day. If you don't summarize the phone call, you will only repeat the work, which is meaningless. For example, some people are willing to answer the phone, others hang up directly, and there is no chance to communicate. This will waste our time. Summarizing the problems of the day will help us to avoid detours, grow rapidly and gain a foothold in the company. Summarizing the types of customers and what to say to them can improve work efficiency, increase the chances of success, turn potential customers into interested customers and finally cooperate with us. Only by summing up these things and encountering these problems the next day can we make appropriate changes and adjustments.

Third, learn to communicate.

To put it bluntly, our telemarketing is to communicate with customers. Learning to communicate is very important. Only by mastering the methods and skills of communication can we grasp the needs of customers, arouse their interest and understand them. We all know that we need to prepare for the war. When we are all ready, we will have a second communication. When we communicate, the first phone call is very important, because what you said on the first phone call requires skill to make customers listen to you. Repeated fidgety communication will only make customers feel bored and will only make customers hang up. For example, the first sentence we say to our customers can't arouse their interest, and they are not acquaintances, which will make them very alert and impatient because they don't have much time. Pay attention to the time when communicating. Sometimes it is not suitable for customers to answer the phone at work. When we call, we often hang up or don't answer, so I will find a customer to call again when he is free to ensure that it is suitable for communication. This communication is also more effective.

Fourth, shortcomings.

I haven't been engaged in telemarketing for a long time, and my experience in telemarketing is not rich enough. Many problems are not handled properly, and I don't have enough patience. Always go straight to the point and make customers lose interest. My speaking skills are still immature, and I often read them against my speaking skills, which is not in line with the communication scene. These are all my problems.

Of course, no matter how many problems there are, we must solve them. I have started to correct this month, and I will reduce or completely solve these problems next month to improve my ability.

3. Telemarketing personal work summary model essay

Looking back on the past year, all the experiences have turned into beautiful memories. Combined with my own work, I have made some achievements in the past year, but there are still some shortcomings. Transform our outlets, improve service quality and strengthen outlet marketing. Our sub-branch has partially adjusted its staffing, arranged low-counter sales staff, made initial progress in personal financing business, and began to try to provide professional comprehensive personal investment and financing services to middle and high-end customers. I also transferred from the low cabinet to the financial office to engage in personal financial business. Although I encountered many difficulties and problems in my work.

I. Summary of Specific Work in 20xx

Customer maintenance, mining, management and personal product sales;

1, grasp the basic work, make a good sales plan, and tap the wealth management customer base; Through the front desk, using xx system, focus on developing vip customers and adding vip customers.

2. Further collect and improve customer basic information, integrate customer relationship management, fund management and portfolio management with xx system, establish some customer information, classify and maintain customers while understanding customer basic information, and actively sell various products, which has achieved certain results.

3. Publicity has been intensified, and information has been transmitted through newspapers, mobile phone short messages, display boards, led banners and other means, which has achieved certain results.

4. Further promote the listing of new products such as RMB weekend wealth management, steady return series, aggressive wealth management of X Bank and precious metal sales according to the investment and wealth management needs of market customers and the work arrangement of the superior bank.

Self-training and learning:

Under the great attention of provincial branches, this year 10, after the selection of individual account managers in the province and internal assessment, participated in the formal training of afp qualification. With my own efforts, I passed the xx qualification examination organized by the whole country this year, obtained the qualification certificate, passed the standardized training of xx system, and improved my quality through this stage of study.

At work, as a bank employee, when making investment and financial planning for customers, I properly configure various financial products according to different customers, and take the return on investment created for customers as my work goal. I can turn what I have learned into the ability to serve customers, attend it blueprint training according to the actual situation of the bank, and constantly improve my business ability.

Second, the shortcomings

Although the Bank's wealth management business has developed initially, due to its late start and low starting point, the development scale of wealth management business is relatively small, and there is a big gap compared with peers, and there are problems such as insufficient personnel, low quality and inadequate management. At present, it is far from enough for our bank to expand its intermediary business income by developing agency insurance and consignment funds. Products need to be rich and financial channels need to be expanded. Many characteristic wealth management products of our bank have not been fully promoted (limited by marketing personnel and professional quality) and lack professional wealth management.

Disadvantages:

1. There are few basic wealth management customers (middle and high-end customers), they don't fully understand customer information (address, number of people, hobbies), and they lack customer maintenance.

2. The marketing efforts are weak, which requires teamwork to strengthen marketing and fails to give full play to individual abilities.

3. Business processes need to be combed and integrated, services need to be optimized to improve service quality, and customer information needs to be transmitted from the front desk to the financial office through multiple channels.

Iii. Work plan for the coming year

1. On the basis of consolidating achievements, understand and master the personal wealth management business market, cope with the competition in the same industry, and develop the wealth management business of the Bank rapidly.

2. Constantly strengthen quality training, self-study and participate in training; Further improve the business level.

3. Increase marketing efforts, promote the realization of various goals, and effectively pay attention to the growth of customer volume.

4. Strengthen study in combination with the actual work of our bank, do a good job in launching the new xx system, and do a good job in personal work planning.

4. Telemarketing personal work summary model essay

I've been employed for almost half a year. This half-year study process is very important to me. During this time, I learned a lot of new things, such as business negotiation, practical application of product knowledge, and harmonious coexistence among colleagues in the new environment. Now I write some thoughts and experiences this week.

Summary:

Up to now, I have done six orders and completed my original task goal. Here I want to thank XX and XX for their help. Without their help, the list would not have been won so smoothly.

After doing telemarketing for half a year, I also summed up a little experience:

1 First, determine the users of the products. Before communicating with customers, we should fully understand the customers, because I don't think we can make a phone call just for the sake of making a phone call. Focus on different content for different customers, just like everyone's mentality is different. Most of my generation are proud. Their vanity doesn't allow them to admit their defects in some aspects in front of others, so they are very exclusive to health care products, or they are very healthy and don't need them at all. At this moment, as a consumer group, we should start from our parents from another angle. Zhu Dexiao comes first and can move people with emotion.

2. Secondly, there must be correct decision makers. It takes a lot of effort to find a real decision-maker at work. Don't reveal your identity when you are not sure whether the person answering the phone is the decision maker. You can ask who has the right to decide and give your phone number and name. At this time, I need my speaking skills. For a lot of people, they will tell you something enthusiastically when they are not very busy. If they are busy with their work, they will be violent, so it is not easy to go too far.

Thirdly, we should have a positive attitude and correct words. Although I will be questioned or even insulted at ordinary times, I understand that I must bear the pressure and adjust my personal emotional changes. I must keep a very enthusiastic and positive attitude at work every day and impress each other with your enthusiasm.

4. Facing the target customers. For the intended customers, it is necessary to track them in a timely and lasting manner. At present, 30 of my clients are interested in this. I think what I'm doing now is to get to know these people, know the reasons why they wander, and take them down from the root cause.

5, but after long-term training, I think we should make a choice. For the nail house, if you dare to give up, maybe one person's time can be exchanged for two customers. At the same time, don't be discouraged, keep a clear head, and you can't sell it, not necessarily forever.

5. Telemarketing personal work summary model essay

I am in charge of the design of the telephone sales booth, and I have been working for more than a week. These days, I have gained a lot through hard work. Let's talk about the summary and experience of telemarketing during this period.

The telephone number of the company's unit and main business, such as the front desk staff, will not be transferred to the main person in charge. This situation will generally appear in the following ways:

1. You set up a company, we don't need it, just hang up.

Well, I won't participate in the exhibition this year, and then I hung up.

Our principal is on a business trip and will be back in a month. Nothing else is convenient to say. Hang up the phone.

4. You are setting up a company. Why not send a file or an email? Let's see.

The first two situations often happen. Ordinary telemarketers are uncomfortable when they encounter this kind of call. Guests don't say goodbye, almost saying that you should never call again. Call names when you hang up. No one has such a good temper. Let it out. There's still hope for the next call. The latter two situations are a hope of our telemarketing, but they are superficial and hope is impossible. A month later, the exhibition is over, and faxes or emails will be treated as garbage by them.

However, such problems often occur. I found several effective methods. For the front desk, I encountered the problem of 1. First of all, I won't say which company I'm from, but go directly to the person in charge of the booth. Before that, I need to know which exhibitions the customers have participated in and what good things the customers have in the future. I always knew that the more detailed, the better. The front desk must know what company this company is, you can say it is the organizer, understand the recent implementation of your booth and exchange some important things. Speaking of which, you can usually answer the phone. If the front desk is the person in charge of the booth, or he knows, you can tell him that they are not satisfied with last year's exhibition, and their participation in this year is now there, and then ask if their booth is a standard booth or a large booth. After further understanding, make detailed preparations. You know, the big booth is our main customer. If the front desk calls, be sure to ask the name of the person in charge of the exhibition before the front desk calls. This is very important in that department. Don't worry if you don't ask. If you switch in, everything will be fine.

The second problem, generally speaking, is a common problem with low accuracy of customer calls. If you call more than five times in a row, put down your mobile phone and adjust it for 5 minutes, look at the information or stand up and walk before adjusting. On this issue, I still have the information of customers and communicate with my colleagues. Whether or not to participate in the exhibition, some colleagues are more thoughtful and more open-minded than themselves, which is good for me. The guest said not to hang up immediately if he didn't attend the exhibition. Be thick-skinned, be thick-skinned. Ask some guests questions. What exhibition did you attend last year? Where did you attend more meetings this year? Are there any exhibition plans for next year? About when it will be exhibited. But remember, if you are not the main person, don't talk any more. After simple communication, hang up politely, which is for big customers. Then communicate through other channels to find the main person in charge, which is promising.

Third, this kind of reception desk is really excellent. I won't refuse you, but I've been hanging on to you. In fact, most telephone sales will not call for a month, because the exhibition is over or I don't have time to help customers design booths. They will tell you in a month that our manager is out now and doesn't know when he will come back. Tired, do you still need to call? Many people will ask themselves. Playing, playing down is also the manager's careless handling. If you don't fight, there is no hope. Think of Cao Cao's "chicken ribs" and fight. Nowadays, the competition in society is much more terrible than that in Cao Cao's time. But what method works? Everyone, use your own thoughts to deal with it. Different questions have different answers, but only one is the same. In telemarketing, every call is a hope!