Inadvertently, a period of work is over. This is precious working time and we have gained a lot. Then do you know how to write a personal year-end summary of property management? Next, I will bring you a personal year-end summary essay on property management. I hope you will like it.

Selected articles on personal year-end summary of property management 1 Since I joined the property at the beginning of the year, in order to adapt to the new job position and working environment as soon as possible, I have consciously strengthened my study, asked for advice with an open mind, dispelled doubts, constantly clarified my working ideas and summarized my working methods, and now I am competent for the job. The following is a summary of the work in the past year:

First, standardize behavior and improve image.

An employee in the management office is applying for a position. According to the reception requirements of the customer service center, politely receive the owners and visitors, smile and serve, and take the initiative to greet. Analyze the requirements of owners and visitors in order to provide better service. Handle and pay a return visit to the owner's application for repair and complaints in a timely and effective manner, and make records carefully.

Second, standardize services.

Carefully write all work logs, documents and records. The maintenance inspection record form and other forms of work record books were established. The customer service team holds a weekly meeting every Monday morning. On the basis of the employee's work report, it summarizes, comments and induces the tasks completed in the previous stage, arranges new tasks, publicizes the provisions of the regular meeting of the center, puts forward clear requirements, and promptly reports to the supervisor for instructions. Establish and improve the file management system, classify and archive all kinds of documents collected, and have a retrieval catalogue. At the same time, electronic management, various announcements, notices, statements, property fees, etc. have been initially realized, and electronic files have been established simultaneously, which can be consulted at any time.

Third, housing management is meticulous.

Deal with the maintenance problems at home and in public areas in time. There is a large amount of maintenance in the community, and there are few technicians. The repairman is required to be comprehensive in technology, and he has to undertake night maintenance and _ _ day and night maintenance tasks. Maintenance personnel always work silently, never complain, never care about personal gains and losses. The busy figure of the maintenance master has touched me countless times. All kinds of major maintenance and night maintenance are on call. Thank them for their dedication and sincere and persistent efforts in their posts.

Fourth, the management and maintenance of houses.

For the houses being renovated, the householders shall be urged to decorate and apply for decoration in strict accordance with the house decoration regulations, and the decoration personnel shall implement _ card management to prevent illegal situations. The management office takes several ways to help residents solve their problems, such as the leakage of the owner's house. On the one hand, report to the school for handling; on the other hand, report to the school construction center; on the other hand, actively contact the construction unit. Implement maintenance according to the problems reflected by residents.

Verb (abbreviation for verb) Maintenance of daily facilities

Establish a maintenance patrol system, maintain the daily facilities and equipment in public areas, and promptly notify the technicians of elevators and access control companies for maintenance and repair. Supervise the comprehensive maintenance of street lamps in residential areas, timely check and maintain the water supply and power supply system, eliminate potential safety hazards, and report to the school for preparation in a timely manner. Supervise and guide the cleaning work in residential areas, formulate a standardized operation supervision process, implement the zoning responsibility system, determine the work content by personnel and posts, and conduct regular weekly inspection system, effectively mobilize their enthusiasm, promote internal harmonious competition, and improve the environmental quality of residential areas. Clean up the domestic garbage daily, and clean up the decoration garbage once a week. Landscaping workers insist on pruning, replanting, pest control, fertilization and watering the trees in the community every month. At present, the trees are growing well, which ensures the greening and maintenance quality of the community.

The main experience and gains of intransitive verbs

Only by putting yourself in a correct position and being familiar with the basic business can we adapt to the new job as soon as possible; Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment; Only by adhering to the principle of implementing the system and careful management can we fulfill the responsibilities of the regional manager; Only by establishing service consciousness and strengthening communication and coordination can we do our job well.

With the full support of the company leaders, the strong cooperation of all departments and the joint efforts of employees, our department has made some achievements, but it has not fully met the requirements of the company, and there is still a long way to go. We will definitely strengthen our study in the future, under the direct leadership of the manager of the property management company, provide standardized, fast and effective services for the owners, do a good job in reception, and create a beautiful and comfortable life and leisure atmosphere for the owners.

Personal year-end summary of property management model 2 Time flies, and I have been engaged in property for _ _ years unconsciously. In my opinion, this is a short and long year. What is short-lived is the work skills and professional knowledge that I haven't had time to master. Time has passed. Becoming an excellent customer service staff has a long way to go. The following is a summary of my work.

I. Main work contents

1. Handling of customer assembly and decoration procedures and certificates, filing of merchant information, files and keys.

2, familiar with all aspects of information, including the owner, decoration units, construction units and other information, at the same time make records, notify the relevant departments and personnel for processing, and track this process, after the completion of a return visit.

3. You should be familiar with how to make, send and file letters and documents, and how to use single letters sent by Guide Company, Suntech and Maozhi Office, notices of chaotic rectification paragraphs, warm tips, article release notes, small construction orders, large decoration materials and maintenance orders.

Second, build character at work and improve psychological quality.

For those who are new to property management and have little experience, they will inevitably encounter various obstacles and difficulties in their work. With the help of leaders and colleagues, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. I think we should keep a good mental outlook and working condition in front of customers. As customer service staff, we should put professionalism and smiling service in the first place. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should always put your work first and keep smiling, because you represent not only your personal image, but also the image of the company. Try to keep smiling service, gradually become fearless when communicating with a few difficult customers, and gradually improve etiquette such as reception etiquette and telephone etiquette.

Third, expand talents in work and study.

When I try to finish every job, I get support and affirmation. I remember that during the period of _ _ _, in order to do a good job, our customer service department, engineering department and security department have been working overtime to do their jobs these days. Although very tired, they all reflect the unity spirit of our customer service center.

I'm glad to come to the big family of _ _ property. The cultural concept and working atmosphere of the property management company unconsciously infected and promoted me. Let me study at work, grow in my study, and determine the direction of my efforts.

Personal Year-end Summary of Property Management Selected Articles 3 Now the year's work has reached the end of the year, which means it is time to make a simple summary of your work. This year's work in the property industry is progressing smoothly, and I have learned a lot and understood a lot of truth in my work.

First, work performance

I completed all the tasks assigned by the leaders very seriously, and all the tasks were reported in writing, clearly expressing my completed work. In addition, all the problems reflected by the owners to the property are also being implemented. Most of the problems have been solved this year and have been affirmed by the owners. Some thorny issues are still being followed up, hoping to be solved as soon as possible, so as to eliminate worries for the owners and live a happier life. This year, the whole community is still relatively good in terms of safety. Nevertheless, a lot of efforts have been made in safety, and many safety protection measures have been added according to the owner's ideas and wishes.

Second, personal growth.

In this year's work, I gradually had more communication with the owners and had more understanding of the owners' expectations of the property. Of course, after understanding this, I gradually implemented it, hoping to do my work better in this way. Personally, I am more aware that my ability has a greater impact on this job, so I need to work very hard to complete my work better and get greater growth and change in my work. With the help of leaders and colleagues, I became more and more familiar with the work of property management, got more exercise in dealing with affairs, and also summed up a lot of personal experience. At the same time, I become more skilled in my daily work and can solve problems quickly.

Third, the existing problems

There will still be some delays in dealing with the owners' problems, such as the problems reflected by the owners, and there is no way to follow up in time. There are still some problems with my work arrangement. Sometimes my work will be chaotic, there is no established order, and there is no better work arrangement. Although individuals have made more efforts in front of work, there is still no way to get a better solution due to lack of experience. Therefore, there are still many places that need to be straightened out in my own work, and more efforts are needed in the future.

In the face of the next job, I will work harder to face it, just want to find my real goal in life, focus on changing myself and achieve better myself in my work!

Personal year-end summary of property management 4 Looking back at 20__, my work is also experiencing extraordinary. _ _ months, I came to _ _ property with pure curiosity, and started a new milestone in the harsh environment. The work content is wrapped in familiarity and unknowns, which urges me to make more efforts to learn and challenge. One year passed quickly. With the training of department leaders and the help of colleagues, I quickly became familiar with and competent for the job responsibilities of the property manager. At the end of the year, everyone should sort out the past and plan the future. At this moment, I will summarize my work in the past year as follows:

I. Property service work

Property work mainly includes daily maintenance, complaint handling, charging, infrastructure and equipment maintenance, environmental sanitation, mosquito and fly disinfection; There are also study and training, inspection by higher authorities, etc.

The collection of community management fees and the rectification of facilities and equipment problems are the main tasks of the management office for 20 years, and most of the work has been successfully completed with the full cooperation of colleagues in various departments of the property management company.

Second, the office work

Office work is a brand-new field for me, with a lot of work, including book processing, document management, document approval and so on. Faced with a lot of complicated and trivial daily work, we need to strengthen our work consciousness. Pay attention to speeding up the pace of work; Improve work efficiency. Handle everything calmly, strive to be comprehensive, accurate and moderate, and avoid omissions and mistakes.

Third, there are shortcomings.

In line with the professional attitude of "working for myself", I have carried out creative work and made some achievements, but there are also some problems and deficiencies, mainly in the following aspects:

First, the property manager is a new position for me; A lot of work has to be done and groped, so that it can't be done with ease, and the work efficiency needs to be further improved.

Second, some work is not meticulous enough, and some work is not well coordinated.

Third, providing effective decision-making data for leaders needs further improvement.

Fourth, communication with department leaders and company employees needs to be strengthened.

Fourth, the direction of efforts.

First, strengthen study and broaden knowledge. Study hard the knowledge of real estate industry and related property laws and regulations.

Second, in line with the principle of seeking truth from facts, pay attention to the coordination and communication between various departments of the company; Effectively form an atmosphere of unity and cooperation.

Third, provide effective data for leaders.

"If you don't accumulate frog steps, you can't travel thousands of miles; If you don't accumulate small streams, you can't become rivers and seas. " 20__, achieved success, experienced difficulties and felt enlightenment; I will, as always, sail for the new year with confidence and hard work. After that, I wish _ _ property management company a prosperous future, and I wish all my colleagues smooth work, peace and happiness!

Over the past year, all the staff of property management have been United, worked hard and innovated, further improving the management and service quality of the company, and achieved gratifying results: an excellent property management team has been formed, and scientific management mode, advanced management concepts, management methods and strict quality standards and working procedures have been created; Formed a professional division of labor system combining service and management. Over the past year, we have carried out a series of work closely around strategic planning, brand building, internal management, information communication and service performance.

I. Strategic planning

Strategic transformation of property management concept;

Since its establishment, the management concept of _ _ Property has undergone a profound change from "management" to "service", abandoning the previous attitude of being a manager and advocating a brand-new service concept of "serving and educating people and putting the owner first". In the process of development, Tian Jian property has encountered severe challenges from the internal and external environment, but the concept of serving owners and users has been extended and has been widely praised. However, the management of the company is not satisfied with the gratifying achievements, but faces up to the problems existing in the service process with a positive attitude, such as weak service professionalism, low service connotation, low employee treatment and high cost. Since the beginning of this year, the company has sized up the situation and started to pay close attention to safety precautions, environmental sanitation and maintenance, striving to build a brand and improve the company's operational efficiency and competitiveness.

Second, brand building.

Brand, with high quality as a solid foundation, the company regards how to improve the quality of property management services as the company's first choice.

1, carry out effective actions according to the ISO system. At the beginning of its establishment, the company formulated a good quality plan, defined the company's quality objectives, requirements and goals, and met the needs of owners and users with the most appropriate service quality. Over the past year, the company has been aiming at passing the audit of ISO9000 and ISO 14000, and at the same time, it has further demonstrated the image of the company's quality service to owners and users.

2. Form a quality system centered on customer satisfaction. Since the company settled in, it has always taken "customer satisfaction, owner first" as the work center, which further confirmed the company's business service concept of taking the owner as the center. In the future, the company will continue to implement and improve service quality and improve service performance.

3. Establish the goal of _ _ property zero defect. After the establishment of the company, after repeated discussions and discussions, it is believed that if we want to be unique, we must do our work with zero defects: service with zero defects; Zero defects in operation; Equipment zero failure; Four zero defects and zero hidden dangers. Obviously, the owner is not always right, but always the most important customer demand, and is fully prepared to meet the demand and actively prevent possible problems.

Third, internal management.

1, human resources. Human resources are an important guarantee for the company's development. At the beginning, due to the special location, the quality of personnel was low. But at the beginning of this year, in order to improve the company's competitiveness, our company actively carried out employee knowledge training, which made employees become "multi-functional" and achieved remarkable results. Staff training includes: corporate culture training, professional and technical training, etc. In particular, the management personnel are trained in the qualification examination of property managers, and the security team is trained in fire fighting knowledge and professional knowledge. Through training, the comprehensive quality of employees has been improved, their working attitude has been improved, their spirit of unity and cooperation has been stimulated, and the service quality has been greatly improved.

At present, the company has built a relatively complete human resources reserve and a team of professionals with outstanding professional and comprehensive abilities; Enterprise planners who can make suggestions provide a broad space for the company's development.

2. Rules and regulations. At the beginning, because the company was just established, a series of systems and assessments were blank, which brought great inconvenience to employees' work. In accordance with the principle of "based on law and abiding by contracts", our company quickly promulgated a series of rules and regulations. Including: the responsibilities of each post, the management system and assessment methods of each post. The introduction of the system has clarified the responsibilities and authority, and also pointed out the direction and provided the basis for the daily work of the company's employees.

3. Maintenance. At the beginning of students' occupancy last year, four student apartments were built at an extraordinary speed due to the hasty construction period, but the houses built at a high speed made it difficult to maintain after taking over. Since last year, our technical maintenance department has received maintenance requests from more than 4,200 teachers and students. However, due to the weak maintenance force last year and the fact that the equipment and facilities are still under warranty, most orders have not been repaired. Until the beginning of this year, our company tripled the number of maintenance personnel in one breath, maintaining around the clock, and at the same time increased the intensity of urging manufacturers to maintain, which quickly solved the original problem. At present, our company has achieved the service of "minor repairs can't last for one night, and major repairs can't last for three days", but because all kinds of facilities are still under warranty, our company still can't complete good X repairs. However, our company still tries our best to repair it, especially the wiring disorder between bedrooms in the apartment. When the repair shop broke down, it took our company's maintenance personnel six days and six nights to make all the adjustments, and solved the complaints of teachers and students with practical actions. Recently, our company replaced four apartments in one breath, with more lights, more than 300 faucets and dozens of flushing valves, making the maintenance rate of supporting facilities in apartments reach over 98%.

4. Safety.

In the past 20 years, with the concerted efforts of Qi Xin, all the security personnel, the safety precautions for teachers and students have been successfully completed. However, with the gradual deepening of the work, our company's safety deficiencies and defects are gradually exposed, such as poor supporting facilities, low quality of personnel and insufficient professional knowledge. To this end, our company carried out a major safety innovation at the beginning of this year. First of all, the elimination system was implemented, and more than ten security guards were eliminated. Secondly, increase supporting facilities and purchase security clothing. The innovation of my work has raised the external image of my security guard to a new height.

The security work always carries out the policy of loose outside and tight inside of the school leaders. Because of the special time and environment of the school. Our company strictly implements the visitor registration system and the voucher access system. Since last year, our company has registered more than 50,000 visitors, ensuring the safety of student apartments.

In terms of self-management, our company's security guards insist on holding a small meeting every day and a general meeting every week to exchange and review. At the same time, carry out professional knowledge training. Since last year, * * * has conducted six professional knowledge trainings, two fire-fighting knowledge studies and more than one month of military training. At the same time, strict safety assessment methods and workflow, as well as anonymous assessment system were implemented. Reward excellent players and punish poor players.

In the management of foreign personnel, the security department of our hospital strictly controls the floating personnel, implements the system of visitor registration and seizure of valid documents, and patrols irregularly to ensure the safety of students' lives and property in the apartment. At the same time, due to more pre-construction, we also dealt with illegal structures, standardized the control of visiting vehicles, and created a safe, quiet and elegant student apartment environment.

Fourth, information communication.

In the past year, our company's information communication has experienced a great leap from blank to perfect. At present, our company has the following channels to communicate effectively with teachers and students:

1. Set up a suggestion box in each building to let teachers and students have opinions on our work or attitude.

2. Issue consultation forms. We issue consultation forms to relevant institutions of the school so that they can supervise and guide our work.

3. Hold a student symposium. Since last year, our company has held six student symposiums, from which we got valuable opinions and suggestions. In the future, our company will continue to hold such meetings.

4. Publish the complaint telephone number. If teachers and students are dissatisfied with our employees, they can directly call our management office to complain, and we strive to give teachers and students a satisfactory answer.

5, establish a return visit system, resolutely implement the return visit time is not more than 24 hours.

6. Establish an interview complaint system. If the teachers and students are not satisfied, they can complain directly to our management department, and our management department will reply to the teachers and students as soon as possible, and the response time will not exceed 12 hours.

Verb (abbreviation of verb) usage performance

All along, our company has been adhering to the principle of "customer is God" and "owner is supreme", based on "all for you, all for you" and implementing smiling service. Striving for your business is our business, your little things are our big things, and your satisfaction is our eternal pursuit. Dedicate yourself to your duties and serve teachers and students.

Ending of intransitive verbs

We know that although we have made remarkable achievements this year, we are also deeply aware of our shortcomings. The company's lack of professionalism, single mode of operation and high cost will be our fatal weakness and defect. But we also know that this is also the starting point of our struggle. In the new school, we will learn lessons, sum up experience, learn from others' strengths, improve the professional level, improve the quality of property management, meet the requirements of owners and users, and realize the rapid development of Tian Jian property.