Cheng Zizhan, professional trainer, well-known enterprise trainer, visiting professor of Henan Business School. National well-known professional trainer; Reuters expert member; Invited lecturer of Henan Radio Station; Special lecturer of Bank Training Network and China Trainer Network; A number of training companies invited senior lecturers; Senior management consultant of several hotels; Director of administrative training of Macao Doulao chain headquarters; It has been praised by many customers as a "real practical strength lecturer".

Brief introduction of Cheng Zizhan, a professional trainer

Lecturer's permanent residence: Zhengzhou;

Areas of expertise: human resources, management skills, professionalism, customer service, marketing and sales;

Teaching characteristics: customized courses, consulting training, fully combining the industry characteristics of training units;

Professional experience of trainers

Teacher Cheng has nearly 10 years of enterprise practice, 6 years of enterprise management experience and 5 years of enterprise management consulting training experience; He has served as director of administrative training and director of human resources department of Macao Doulao chain headquarters; During his tenure, he participated in the company's personnel recruitment, personnel training, personnel assessment, performance management and other work. , has accumulated rich practical experience.

In the lecture, Mr. Cheng reflected on the successful experience and failure lessons of these enterprise management work in the form of cases, shared and discussed with the students, learned lessons and increased experience.

The Teaching Style of Cheng Zizhan, a Professional Trainer

The training mode of explanation, case sharing and game interaction fully mobilized the enthusiasm of the students and helped them deepen their impression of the course;

Combining the typical cases of many well-known enterprise management with the course content is simple and easy to understand, which is convenient for students to absorb and increase their experience.

Cheng Zizhan, a corporate trainer, gave a lecture.

(Some courses)

First, management skills.

Leadership improvement training

High-performance team building training

Efficient implementation of training

Management skills of middle-level cadres

Emotional stress management training

Management by objectives training

Time management training

Second, human resources.

Administrative management training

Performance management training

Staff recruitment management training

Induction training for new employees

Staff professional quality training

Third, the category of professional quality.

Staff obedience and professional spirit cultivation

Professional image and workplace etiquette

Fourth, customer service.

Customer service skills training

Customer communication skills training